Mod 5 Flashcards
Most pharmacy managers agree
that managing a pharmacy
practice successfully requires a
unique set of skills.
Introduction
Pharmacists today work with
employees, other health professionals, and especially
patients who come from a wide
variety of racial, ethnic, cultural,
and educational backgrounds
Introduction
It is the heart of the management
process
Directing
It is a basic management function
that includes building an effective
work climate and creating
opportunities for guiding, inspiring,
overseeing, and instructing people
toward the accomplishment of
goals.
Directing
The management of the
organization is accomplished by
“direction” or the act of directing by
the manager. Because the manager is dealing with people, he should master the art and skill of motivation, communication, and leadership.
Directing
It is also the act around which all performances in the organization hinge.
Directing
It is “getting the job done” with
that, it is important to point out that direction is one percent giving
instructions and 99 percent seeing
to it that the job is done efficiently.
Directing
This means that a manager should
follow through immediately on any
development which could be
helpful in attaining the organizational goals.
Directing
Periodically review each position in the pharmacy
Tips on managing people
Imagine that the pharmacy must
get rid of one employee. If one person had to go, who would it be?
How would the job be realigned?
Play a private mental game
Reward quality work. Investigate the possibility of using raises and bonuses as incentives for higher
productivity
Use compensation as a tool rather than viewing it as evil
Willard and Merrihue describe four
principles that managers can use
to ensure effective communication
with their employees:
Communication
Motivation theory revolves around
needs, actions, and goals.
Motivation professional
When you have a need (a wish, a desire, a want, a life requirement), it moves you into
action.
Motivation professional
You stay in action, in one form or another, seeking to reach a goal that will satisfy the need. Yet action ceases when the need is satisfied, and no action takes place until the need surfaces. Because what another person specifically needs or wants is rarely known, applying the theory is very difficult.
Motivation professional
