REVIEWER MIDTERM Flashcards by Hearty Sarol Baguingan

It is a discipline of managing things in the best possible manner. It is the art or skill of getting the work done through and with others

Management

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it is a quality of influencing people so that the objectives are attained willingly and enthusiastically.

leadership

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formulation objectives, programs, policies, procedures, rules and regulations in order to achieve the goals of the business

planning

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it refers to grouping together of people, establishing relationship among them and defining authority and responsibility that the personnel have.

organizing

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managers must have technical knowlegde of the job to be performed and the feel for the human element of how people will fit in their work environments

staffing

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it is a process of finding different ways to keep personnel productivity and motivated to achieved the goals of the pharmacy

directing

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it involves keeping personnel and other resources focused on the goals of the pharmacy and ensuring that they are used in a manner consistent with the policies established by the owner

directing

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it is the process of measuring and correcting the activities of subordinates and the company itself to assure conformity to plans.

controlling

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the most overlooked management process

controlling

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this role includes hiring, training, motivating and disciplining employees
a. figure head
b. spoke person
c. monitor
d. disseminator
e. leadership

leadership

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resource allocator
a. interpersonal
b. informational
c. decisional

decisional

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monitor
a. interpersonal
b. informational
c. decisional

informational

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liaison’s role
a. interpersonal
b. informational
c. decisional

interpersonal

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figure head
a. interpersonal
b. informational
c. decisional

interpersonal

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dessiminator
a. interpersonal
b. informational
c. decisional

informational

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creator and innovator
a. liaison’s role
b. entrepreneurship
c. negotiator
d. disturbance handler
e. reource allocator

entrepreneurship

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bargaining and negotiations with outsiders and insiders for what benefit his own department
a. liaison’s role
b. entrepreneurship
c. negotiator
d. disturbance handler
e. reource allocator

negotiator

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takes corrective actions to problems
a. liaison’s role
b. entrepreneurship
c. negotiator
d. disturbance handler
e. reource allocator

disturbance handler

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has an open-door policy
a. liaison’s role
b. entrepreneurship
c. negotiator
d. disturbance handler
e. resource allocator

resource allocator

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passes information
a. figure head
b. spoke person
c. monitor
d. disseminator
e. leadership

disseminator

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speak on behalf of organization
a. figure head
b. spoke person
c. monitor
d. disseminator
e. leadership

spoke person

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role model
a. figure head
b. spoke person
c. monitor
d. disseminator
e. leadership

figure head

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oversees
a. figure head
b. spoke person
c. monitor
d. disseminator
e. leadership

monitoring

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controlling is the manager’s fail-safe mechnism it identifis problems and opportunities in their early stages

true or false

true

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leadership is the art or skill of getting the work done in the best possible manner true or false

false

directing is a challenging task often separately component from less skilled managers true or false

false

delegating is the sum of the rights and power assigned to a position true or false

false

when employees are proud or their organization they would likely behave unethically true or false

false

leadership is not the same as management. it is one of the major elements of management true or false

true

common mistakes in smaller pharmacies is for the manager to assumes that all employees understand their individual task true or false

False

through the different roles of a manager are discussed separately for convinience, they are in fact inseparable true or false

false

management is a process of bringing together resources and unites them to achieve the goals in an organization true or false

false

top managers are involve in the operations of the whole organization true or false

true

results from kindness and justice a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. enumeration

equity

there should be one boss and one plan for a group of activities having the same objectives a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of direction ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. enumeration

unity direction

work specialization is the best way to use the human resources of the organization a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. enumeration

division of work

employees should be given enough time and period to prove his worth to the company a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. enumeration

stability of tenure

the principle explains that in union is there is strength a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. enumeration

espirit de corps

the interest of one employee or group employees should not prevail over the interest of the business a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. enumeration

subordination of individual interest to general interest

every employee should be recieve orders from only one superior a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

unity command

elimination of unnecessary elements from all activities a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

simplicity

based on the principle equal pay for equal work a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

renumeration

ensure that there is a place for everything a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

order

this statement should make people think and should be motivate people to strive for something greater vision or mission

vision

this is the purpose of the company vision or mission

mission

this act as both the beggining point and the point vision or mission

vision

it helps to differentiate the company to others vission or mission

mission

it is a statement of the present going ahead into the near future vision or mission

vission

in any organizational structure, ultimate authority rest at the top and flows downward a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

scalar chain

assignment of specialized jobs to various departments and/or position a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

division of work

managers must be able to give orders a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

parity of authority & responsibility

the specific and limited number of subordinates that a manager can effectively handle and control a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

span control

it emphasize the need for teamwork and the importance of communication in obtaining it. a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

espirit de corps

scopes of the limits to authority and responsibility must be well delineated on papers a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

scalar chain

the principle states that there are only so many employees a manager can effectively supervise a. division of work b. unity command c. schalar chain d. order e. simplicity ab. span of control ac. unity of drection ad. stability of tenure ae. spirit de corps bc. equity bd. parity of authority & responsibility be. cintralization cd. subordination of individual interest to general interest ce. renumeration

span of control

to determine the feasibility of a specific business or program a. strategic b. operational c. business d. resource e. organizational ab. contingency

business

viewpoint is external--- how the organization interact with or controls its environment a. strategic b. operational c. business d. resource e. organizational ab. contingency

strategic

it serves as a basis for customizing a sturcture to meet the preference of the ower and the goals of the pharmacy formal or informal

formal

it can strengthen the cohesiveness within the pharmacy and it can increase the chances of goal achievement for all formal or informal

informal

it is the rights to give others orders and the power to exact obedience a. behaviorist/social sciencist b. traditonal c. functional

traditional

they believed that authority is given by subordinate to superior a. behaviorist/social sciencist b. traditonal c. functional

behaviorist/social sciencist

authority based on expertise and specialization a. behaviorist/social sciencist b. traditonal c. functional

functional

is the answerability of the obligation to perform the delegated responsibility and to exercise te authority for the proper performance of the work a. responsibility b. authority c. Accountability

Accountability

refers to the power or the right to be obeyed. It is the sum of the power and rights entrusted to make possible the performance of the work delegated. a. responsibility b. authority c. Accountability

Authority

this is the work or duty assigned to a particular position. a. responsibility b. authority c. Accountability

Responsibility

It is the process of entrusting and transferring responsibility and authority by the top management to the lowest level.

Delegation

It is applied to situations where there is considerable diversity in jobs and skills required to perform them satisfactorily. a. Organization by Function b. Organization by Number c. Organization by Time d. Line-and-Staff Organization

Organization by function

A homogenous group of employees (e.g. pharmacists, technician) that is too large to be effectively supervised by one person can be grouped on the basis of numbers. a. Organization by Function b. Organization by Number c. Organization by Time d. Line-and-Staff Organization

Organization by number

One of the easiest methods for organizing a homogenous group of employees is on the basis of their working hours. a. Organization by Function b. Organization by Number c. Organization by Time d. Line-and-Staff Organization

Organization time

This form of organization is the most common for larger pharmacies that have experienced degree of success a. Organization by Function b. Organization by Number c. Organization by Time d. Line-and-Staff Organization

Line and staff organization

Line management still is held responsible for the operations of the business, but are now assisted by technical specialists. a. Organization by Function b. Organization by Number c. Organization by Time d. Line-and-Staff Organization

Line and staff organization

Diagram or drawing showing the important aspects of the organization. a. Departmentalization b. Division of Labor c. Spatial Differentiation c. Organizational Chart

Organizational chart

One of the advantages of having departments is that the individuals in a department share a common vocabulary and training and expertise. a. Departmentalization b. Division of Labor c. Spatial Differentiation d. Organizational Chart

Departmentalization

This can be seen in pharmacy when there is a separation of pharmacists into those who only participate in dispensing functions and those who only participate in clinical functions. a. Departmentalization b. Division of Labor c. Spatial Differentiation d. Organizational Chart

Division of labor

It is the degree to which the location of an organization‘s units is in one place or spread across several locations. a. Departmentalization b. Division of Labor c. Spatial Differentiation d. Organizational Chart

Spatial differentiation

the degree to which the behavior of organizational members is subject to organizational control a. Procedural specifications b. Impersonality c. Technical competence d. Presence of rules

Presence of rules

the extent to which organizationally defined ―universal standards are used in the personnel selection and advancement process a. Procedural specifications b. Impersonality c. Technical competence d. Presence of rules

Technical competence

the extent to which both organization members and outsiders are treated without regard to individual qualities. a. Procedural specifications b. Impersonality c. Technical competence d. Presence of rules

Impersonality

refers to the degree to which units are dissimilar. a. Centralization b. Differentiation c. Formalization

Differentiation

refers to the degree to which jobs in the organization are standardized a. Centralization b. Differentiation c. Formalization

Formalization

refers to extent to which decision making is concentrated at a single point in the organization. a. Centralization b. Differentiation c. Formalization

Centralization

REVIEWER MIDTERM Flashcards

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