Module 1: Human Behavior in Organization

Question 1

is defined as the systematic study and application of knowledge about how individuals and groups act within the organization where they work.

Answer 1

Organizational Behavior

Question 2

is an inherently complex subject matter which pertains to the manner and reasons behind people’s actions.

Answer 2

Human Behavior

Question 3

is the sum total of social and cultural conditions, circumstances, and human interactions that encompasses human beings.

Answer 3

Social environment

Question 4

involves communities, organizations, and groups and how these systems affect people.

Answer 4

Macro Social Environment

Question 5

is a number of people who have something in common that connects them in some way that distinguishes them from others.

Answer 5

Community

Question 6

Enumerate the four forces in macro social environment

Answer 6

(1) Social forces
(2) Economic forces
(3) Political forces
(4) Social institutions

Question 7

are values and beliefs held by people in the social environment that are strong enough to influence people’s activities.

Answer 7

Social forces

Question 8

are the resources that are available, how they are distributed, and how they are spent. This involves how taxes are spent at the national level.

Answer 8

Economic forces

Question 9

are the current governmental structures, the laws to which people are subject, and the overall distribution of power among the population. Reflected in laws and public policies.

Answer 9

Political forces

Question 10

establish expectations and requirements for expected behavior, and govern these through policies and laws.

Answer 10

Social institutions

Question 11

is defined as the use of the problem solving to intervene with systems of various sizes, including individuals, families, groups, organizations and communities.

Answer 11

Generalist practice

Question 12

Enumerate the Generalist Social Workers

Answer 12

(1) Individuals
(2) Couples
(3) Families
(4) Groups
(5) Organizations
(6) Communities

Question 13

Individuals engage work…

Answer 13

face to face, with a single person

Question 14

Couples engage work..

Answer 14

work with couples, whole family or household

Question 15

Families engage work…

Answer 15

work with group (treatment/support)

Question 16

Groups work…

Answer 16

work with committees or task groups

Question 17

Organizations work…

Answer 17

work with agency or network of agencies

Question 18

Communities work…

Answer 18

work with legislators or policy makers

Question 19

are employed by social service agencies.

Answer 19

Social workers

Question 20

are integral parts of larger communities in the macro social environment.

Answer 20

Agencies

Question 21

must understand how social service organizations and communities function both together and independently.

Answer 21

Workers

Question 22

must know how organizational and community systems work in order to improve how they provide resources and services.

Answer 22

Practitioners

Question 23

Enumerate the Seven Step Planned Change Process

Answer 23

(1) Engagement
(2) Assessment
(3) Planning
(4) Intervention
(5) Evaluation
(6) Termination
(7) Follow up

Question 24

is the process of establishing a positive professional relationship between the worker and the client.

Answer 24

Engagement

Question 25

is the identification of the "nature and extent of client needs and concerns, as well as critical information about client resources and supports and other environment factors"

Answer 25

Assessment

Question 26

is the process of identifying goals, rationally considering various ways to implement them, and establishing specific steps to achieve them.

Answer 26

Planning

Question 27

is the actual doing or implementation of the plan. It concerns applying skills you will learn in practice classes to achieve goals.

Answer 27

Intervention

Question 28

is the appraisal of the effectiveness of the plan and its implementation.

Answer 28

Evaluation

Question 29

is the ending of the social worker-client relationship. Virtually all relationships come to an end.

Answer 29

Termination

Question 30

is the retrieval of information about a client's functioning after the intervention has been terminated.

Answer 30

Follow-up

Question 31

Enumerate the top five personal qualities/skills

Answer 31

(1) Communication skills (2) Honesty/Integrity (3) Interpersonal skills (4) Motivation/Initiative (5) Strong work ethic

Question 32

Enumerate the Basic terms from Social System Theories

Answer 32

(1) A System (2) Boundaries (3) A Subsystem (4) Homeostasis (5) Roles (6) Relationships (7) Input (8) Output (9) Negative/Positive feedback (10) Interface (11) Differentiation (12) Entropy (13) Negative Entropy (14) Equifinality

Question 33

is a set of elements that are orderly, interrelated, and a functional whole.

Answer 33

System

Question 34

are borders or margins that separate one entity (for example, a system) from another.

Answer 34

Boundaries

Question 35

is a secondary or subordinates system. It may be thought of as a smaller system within a larger system.

Answer 35

Subsystem

Question 36

is the tendency for a system to maintain a relatively stable, constant state of balance.

Answer 36

Homeostasis

Question 37

is "a socially expected behavior patter determined by an individual's status" and expectations in a particular group or society.

Answer 37

Roles

Question 38

is the dynamic interpersonal connection between two or more persons or systems that involves how they think about, feel about, and behave toward each other.

Answer 38

Relationships

Question 39

is the energy, information, or communication flow received from other systems. You received input from instructors regarding class assignments.

Answer 39

Input

Question 40

is what happens to input after it's gone through and been processed by some system.

Answer 40

Output

Question 41

Feedback is a special form of input where a system receives information about the system's own performance.

Answer 41

Negative and Positive Feedback

Question 42

is the point where two systems (including individuals, families, groups, organizations, or communities) come into contact with each other, interact and communicate.

Answer 42

Interface

Question 43

is a system's tendency to move from a simple to a more complex existence.

Answer 43

Differentiation

Question 44

is the natural tendency of a system to progress toward disorganization, depletion, and death. The idea is that nothing lasts forever.

Answer 44

Entropy

Question 45

characterizes the agency as it grows to serve over one hundred clients and adds new programs.

Answer 45

Negative Entropy

Question 46

refers to the fact that there are many different means to achieve the same end.

Answer 46

Equifinality