MODULE 1 - UNIT 2

Question 1

first proposed that management process was a continuum of functions that the manager must perform to ensure the smooth operations of an organization

Answer 1

HENRI FAYOL

Question 2

ACC. TO PETER DRUCKER, THERE ARE 5 BASIC OPERATIONS IN WORK

Answer 2

1. setting objectives
2. organizing
3. motivating and communicating
4. establishing standards or measurements of performance
5. developing people, including the managers themselves.

Question 3

HIERARCHY OF PLANNING

Answer 3

MISSIONS
GOALS & OBJECTIVES
STRATEGIES
POLICIES
PROCEDURES
RULES
PROGRAMS
BUDGETS

Question 4

WHAT LEVEL WHERE MISSION IS DEVELOPED

Answer 4

TOP LEVEL

Question 5

broad, long-term & philosophical marker

Answer 5

GOALS

Question 6

specific, short-term & specific benchmark

Answer 6

OBJECTIVES

Question 7

comprehensive master plan stating how an org will achieve its mission & goals

Answer 7

Strategies

Question 8

comprehensive guideline for decision making

Answer 8

Policies

Question 9

sequential steps that describe in detail how task is to be performed

Answer 9

Procedures

Question 10

detailed guides to action

Answer 10

Rules

Question 11

statement of activities essential to accomplish a single-use plan

Answer 11

Programs

Question 12

short-term financial plan

Answer 12

Budgets

Question 13

PLANNING PROCESS STEP: be aware of the business opportunities in the firm’s external environment as well as within the firm

Answer 13

Recognizing need for action

Question 14

PLANNING PROCESS STEP: establish the objectives for whole org and indiv departments. ; indicate the end result the company wishes to achieve

Answer 14

Setting Objectives

Question 15

PLANNING PROCESS STEP: the future is always uncertain so, certain assumptions will have to be made. These assumptions are the premises

Answer 15

Developing Premises

Question 16

PLANNING PROCESS STEP: there is a multitude of choices. all of alternative courses should be identified.

Answer 16

Identifying Alternatives

Question 17

PLANNING PROCESS STEP: every option will go thru an exam where all their pros & cons will be weighed

Answer 17

Examining Alternate Course of Action

Question 18

PLANNING PROCESS STEP: best & most feasible plan will be chosen to be implemented

Answer 18

Selecting the Alternative

Question 19

IN SELECTING ALTERNATIVE, CHOICE IS BASED ON:

Answer 19

scientific analysis
mathematical equations

Question 20

PLANNING PROCESS STEP: once you have chosen plan to implement, managers have to come up w/ one or more supporting plans

Answer 20

Formulating Supporting Plan

Question 21

PLANNING PROCESS STEP: this is when all other fxns of management come into play & the plan is put into action to achieve the objectives of the organization.

Answer 21

Implementation Of the Plan

Question 22

TYPES OF PLANNING IN PRINCIPLE OF MANAGEMENT

Answer 22

ON THE BASIS OF HIERARCHY
ON THE BASIS OF USE
ON THE BASIS OF FLEXIBILITY

Question 23

ON THE BASIS OF HIERARCHY INCLUDES:

Answer 23

CORPORATE PLAN
TACTICAL PLAN
OPERATIONAL PLAN

Question 24

• defines the objectives of org & strategy to achieve
  defined objectives

Answer 24

CORPORATE PLAN

Question 25

sub-division of corporate plans to be implemented in practical field.

Answer 25

TACTICAL PLAN

Question 26

specific action plan for each & every activity of unit.

Answer 26

OPERATIONAL PLAN

Question 27

ON THE BASIS OF USE INCLUDES

Answer 27

SINGLE USE PLAN STANDING USE PLAN

Question 28

prepared for specific purpose in non-programmed situation & prepared for non-repetitive activities

Answer 28

SINGLE USE PLAN

Question 29

- prepared for programmed decision-making - gives broad guidelines for repetitive activities

Answer 29

STANDING USE PLAN

Question 30

ON THE BASIS OF FLEXIBILITY INCLUDES:

Answer 30

SPECIFIC PLAN FLEXIBLE PLAN

Question 31

developed for a particular dept./ unit about the activities to be performed.

Answer 31

SPECIFIC PLAN

Question 32

- changeable on the basis of time and situation. - not specific in terms of procedures and allocation of resources

Answer 32

FLEXIBILE PLAN

Question 33

first to use term “MANAGEMENT BY OBJECTIVE

Answer 33

PETER DRUCKER

Question 34

process/ system designed for supervisory managers in which manager & his/her subordinate sit down and jointly set specific objectives to be accomplished within a set time frame and for which the subordinate is then held directly responsible

Answer 34

Management By Objective

Question 35

in orgs that are not using MBO approach, most planning & objective setting to achieve these common organizational goals is directed

Answer 35

downward

Question 36

three phases in implementing MBO program

Answer 36

- managers must set goals & objectives - these objectives should be shared - manager & each employee must meet & come to a mutual agreement on goals & objectives