MODULE 2 - Part 2

Question 1

five commonly age-based groups of workers:

Answer 1

• traditionalists
• boomers
• gen x
• gen y
• millenials

Question 2

age range:
traditionalists
boomers
gen x
gen y
millenials

Answer 2

traditionalists: (1934-1945)
boomers: (1946-1960)
gen x: (1961-1980)
gen y: (1981-2000)
millenials: (born after 2000)

Question 3

offers a clear & complete format that addresses expectations for both employer & employee

Answer 3

CRITERION-BASED JOB DESCRIPTION REQS

Question 4

CRITERION-BASED JOB DESCRIPTION: official payroll title of job offered

Answer 4

Departmental Job title

Question 5

CRITERION-BASED JOB DESCRIPTION:
- education, skills/ training
- license or certification
- min. number of years of experience

Answer 5

Minimum Requirements

Question 6

CRITERION-BASED JOB DESCRIPTION: safety, customer service, time & attendance responsibilities

Answer 6

General Duties

Question 7

CRITERION-BASED JOB DESCRIPTION: technical duties specific to the job title

Answer 7

Technical Duties

Question 8

CRITERION-BASED JOB DESCRIPTION:
accountability
- does this position require direct supervision, work under general supervision/ provide direct supervision?
fiduciary
- does this position require an individual to interpret existing policies, implement policies/ develop policies?

Answer 8

Administrative Duties

Question 9

accountability vs fiduciary: does this position require direct supervision, work under general supervision/ provide direct supervision?

Answer 9

accountability

Question 10

accountability vs fiduciary: does this position require an individual to interpret existing policies, implement policies/ develop policies?

Answer 10

fiduciary

Question 11

CRITERION-BASED JOB DESCRIPTION: does this position require teaching of staff, students, or the public?

Answer 11

teaching duties

Question 12

CRITERION-BASED JOB DESCRIPTION:
- does this job require research activities?
- will the incumbent have to provide on-the-job training of staff?

Answer 12

Research Duties

Question 13

CRITERION-BASED JOB DESCRIPTION: what are regulatory reqs for professional dev’t & continuing educ.?

Answer 13

Professional Development

Question 14

CRITERION-BASED JOB DESCRIPTION:
➔ how does this position fit into departmental/institutional table of org?
➔ direct reports: to whom or to which position(s) does the incumbent report? ➔ which positions report to the incumbent?

Answer 14

Organizational

Question 15

critical step as this document serves as informal “contract” between employee & management by setting the job expectations for both employee and employer.

Answer 15

JOB DESCRIPTION REVIEW

Question 16

minimal personnel reqs are addressed in

Answer 16

Clinical Laboratory Improvement Amendments of 1988 (CLIA ’88)

Question 17

in states w/o licensure, many labs require certification thru professional agency such as

Answer 17

Board of Certification, American Society for Clinical Pathology (ASCP).

Question 18

_____: obtaining, using & maintaining a satisfied workforce.

Answer 18

personnel management

Question 19

personnel management is the planning, organizing, compensation, integration & maintenance of people for purpose of contributing to organizational, individual & societal goals — according to

Answer 19

FLIPPO

Question 20

personnel management is that part which is primarily concerned with human resource of organization — according to

Answer 20

BRECH

Question 21

principles & rules of conduct which “formulate, redefine, break into details and decide a number of actions” that govern relationship w/ employees in attainment of the organization objectives.

Answer 21

PERSONNEL POLICY

Question 22

a state-of-mind, filled w/ energy & enthusiasm, which drives a person to work in a certain way to achieve desired goals.

Answer 22

motivation

Question 23

THEORIES OF MOTIVATION: need starts from lowest level basic needs and keeps moving up as a lower-level need is fulfilled

Answer 23

Maslow’s Hierarchy of Needs

Question 24

______ postulated that person will be motivated when his needs are fulfilled.

Answer 24

Abraham Maslow

Question 25

THEORIES OF MOTIVATION: He classified the needs into 2 categories

Answer 25

Hertzberg’s Two Factor Theory

Question 26

HYGIENE FACTORS: job MOTIVATING FACTOS: job

Answer 26

HYGIENE FACTORS: job dissatisfaction MOTIVATING FACTOS: job satisfaction

Question 27

____ factors are needed to make sure that an employee is not dissatisfied.

Answer 27

hygiene

Question 28

____ factors are needed for ensuring employee's satisfaction & motivation for higher performance.

Answer 28

motivation

Question 29

THEORIES OF MOTIVATION: He affirms that we all have three motivating drivers, & does not depend on our gender or age.

Answer 29

McClelland’s Theory of Needs

Question 30

three factors in mclelland's theory of needs

Answer 30

- achievement - affiliation - power

Question 31

THEORIES OF MOTIVATION: stated that people will be highly productive and motivated if two conditions are met:

Answer 31

Vroom’s Theory of Expectancy

Question 32

Victor Vroom stated that people will be highly productive and motivated if two conditions are met:

Answer 32

a. their efforts will lead to successful results b. they will be rewarded for their success

Question 33

THEORIES OF MOTIVATION: formulated two distinct views of human being based on participation of workers

Answer 33

McrGregor’s Theory X & Theory Y

Question 34

Theory ____: - an appropriate management style is strong, top-down control

Answer 34

x

Question 35

theory ___: - workers are inherently motivated & eager to accept responsibility

Answer 35

y

Question 36

groups & individuals maintain push-pull relationship: each puts pressure on the other to change & adapt

Answer 36

INDIVIDUAL – GROUP INTERFACE

Question 37

INDIVIDUAL – GROUP INTERFACE under are:

Answer 37

interpersonal relationships role expectations

Question 38

contains factors that contribute to & enhance work group performance, synergism, & effectiveness by nurturing positive emergent behavior

Answer 38

Work Group Functional Factors

Question 39

conditions that can bring about effective work environment & enhanced worker commitment can also wreak havoc if not properly managed

Answer 39

Work Group Dysfunctional Factors

Question 40

series of steps that companies use to hire the best workers.

Answer 40

employee selection process:

Question 41

series of steps that companies use to hire the best workers.

Answer 41

employee selection process

Question 42

____ happens first, and ____after you have suitable pool of applicants.

Answer 42

recruitment; selection

Question 43

personnel selection process steps:

Answer 43

- search committee - advertising - interview process - hiring process - orientation - documentation - retention - resignation/termination

Question 44

MAIN STEPS IN PROGRESSIVE COUNSELING: initial communication addresses concern.

Answer 44

Verbal Counseling

Question 45

MAIN STEPS IN PROGRESSIVE COUNSELING: no performance improvement after verbal counseling, additional counseling occurs w/ preparation of formal, written memo

Answer 45

Written Counseling

Question 46

MAIN STEPS IN PROGRESSIVE COUNSELING: if unacceptable employee actions continue after the written counseling, penalties may be imposed

Answer 46

Penalty Stage

Question 47

MAIN STEPS IN PROGRESSIVE COUNSELING: when no other options or corrective actions are apparent, termination of employment is the final stage.

Answer 47

discharge