Module 12: Managing Interpersonal Relationships And Communication

Question 0

Define effective communication.

Answer 0

Effective communication is the process of sending a message so that the message received is as close in meaning as possible to the message intended.

Question 1

Define communication.

Answer 1

Communication is the process of transmitting information from one person to another.

Question 2

Who uses interpersonal communication roles?

Answer 2

Figureheads, leaders, liaisons

Question 3

Who uses informational communication roles.

Answer 3

Spokesperson, monitor, disseminators.

Question 4

Who uses decisional communication roles?

Answer 4

Entrepreneurs, disturbance-handlers, and negotiators.

Question 5

What are the three basic forms of communication?

Answer 5

1. Interpersonal Communication
2. Networks and Teams
3. Organizational Communication

Question 6

What are the advantages and disadvantages of oral communication?

Answer 6

Advantages:
     Promotes feedback
     Is easy to use
Disadvantages:
     May suffer inaccuracies
     No permanent record

Question 7

What are the advantages and disadvantages of written communication?

Answer 7

Advantages:
Tends to be more accurate
Provides a record of the communication
Disadvantages:
Inhibits feedback and interchange
Is more difficult and time consuming

Question 8

What are the five patterns through which group or teams communicate?

Answer 8

Wheel
Chain
Y
Circle
Spoke

Question 9

What is vertical communication?

Answer 9

Vertical communication is communication that flows up and down the organization, usually along formal reporting lines.

Question 10

What is horizontal communication?

Answer 10

Horizontal communication is communication that involves people who are at the same level in an organization.

Question 11

What is grapevine communication?

Answer 11

An informal communication network that can very quickly permeate an organization.