Module 2 Flashcards
(138 cards)
what is the purpose of a patient interview and who established it as the foundation of nursing practice?
Establish a therapeutic partnership and gather information. Introduced by Hildegard Peplau.
maintains privacy and confidentiality, while the nurse demonstrates professionalism, sensitivity, and nonjudgemental behavior
during therapeutic communication, his information shared verbally or non-verbally?
Both.
What are five dimensions of a patient centered assessment via therapeutic communication
- empathy
- unconditional regard (respect as a unique individual)
- genuine honesty/openness
- caring
- respect (maintains dignity)
Define clear framework in therapeutic communication
CLEAR
Center- pause, focus, connect w/ compassion
Listen - being present
Empathize
Attention
Respect - honor differences
what are you do to prepare for a patient interview
Review the patient’s medical record and ensure a distraction, private environment with good lighting and temperature
during the interview, what should you do?
introduce yourself, explain the purpose, be on the same level as the patient either sitting or standing, reassure confidentiality. The patient remains clothed until the physical assessment begins. Don’t rush, don’t use medical jargon, and use language appropriate for the patients developmental level.
An example of active listening
paying attention, verbal & nonverbal cues while maintaining eye contact
broad opening question example
what can i do for you today
example of clarification
What do you mean when you say, the rash comes and goes?
What’s an example of confrontation?
you said you don’t drink but mention being arrested for a DUI can we discuss this?
What’s an example of empathy
I’m sorry to hear about your pain. How is it affected your life?
What’s an example of of showing respect?
You’ve shown great strength in caring for your children during this difficult time
What’s an example of exploring?
Tell me more about your back pain
what is the example of facilitation?
Using prompts like and then? Or. Mmmmhmm
What’s an example of focusing?
How many stairs can you climb before feeling short of breath?
What’s an example of reflection?
Patient: I might have breast cancer
Nurse: you seem upset. are you angry about missing the mammogram
What’s an example of a transitional statement
now, let’s discuss your family history.
What’s an example of silence?
Allow brief pauses for reflection for about 5 to 10 seconds each
What’s an example of summarizing?
Let me summarize the key points we discussed.
is it OK to record how you feel about the event when documenting?
no. Record observations without bias and should remain objective.
what are some barriers to therapeutic communication from you?
- leading the patient and influencing their responses
- asking too many questions so they get overwhelmed
- not allowing enough time to respond
- using medical jargon
- assuming what the patient means
- using cliches (“you’ll feel better in the morning” which undermines their concerns)
- offering false reassurances
- Asking WHY questions (it can feel accusatory)
- changing the subject abruptly esp. if the discussion is uncomfortable
- giving opinions (only provide information)
- stereotyping (every patient should be treated as an individual)
- patronizing (dearie, sweetie, esp to older adults)
how to communicate with hearing impaired patients
Ensure hearing is functional. Minimize background noise. Speak slowly clearly and face the patient. Use written communication if necessary and AVOID SHOUTING.
how to communicate with visually impaired patients?
Introduce yourself and explain the sequence of an assessment. Describe the environment and physical set up. Ask permission before touching and guide the patient with descriptive cues. Let the patient know when you leave the room.
How to communicate with aphasic patients?
definition: patient can’t communicate through speech or writing.
provide a quiet environment. Speak slowly clearly, and one at a time. Use pictures, writing, or drawing if necessary. Although extra time for responses and avoid rushing.