My Adv Crammer Flashcards
(115 cards)
1
Q
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?
A. Create a developer sandbox
B. Create a configuration-only sandbox
C. Create a metadata sandbox
D. Create a full sandbox
A
D. Create a full sandbox
2
Q
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
A. Data Loader
B. Salesforce Extensions for Visual Studio Code
C. Change sets
D. Ant Migration Tool
A
B. Salesforce Extensions for Visual Studio Code
D. Ant Migration Tool
3
Q
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
Which lead object-level permission will the administrator need to provide to these users?
A. Merge
B. Read and Edit
C. View All
D. Delete
A
D. Delete
4
Q
What are three capabilities of Collaborative Forecasting? (Choose three.)
A. Rename categories B. Forecast using opportunity splits C. Overlay quota D. Add categories E. Select a default forecast currency setting
A
A. Rename categories
B. Forecast using opportunity splits
E. Select a default forecast currency setting
5
Q
Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments.
How should an administrator meet this requirement?
A. Create a default quantity schedule on the product
B. Create a default revenue schedule on the product
C. Create a workflow rule on the product
D. Create a custom fields on the product
A
B. Create a default revenue schedule on the product
6
Q
A user has a profile with read-only permissions for the case object.
How can the user be granted edit permission for cases?
A. Create a permission set with edit permissions for the case object
B. Create a sharing rule on the case object with read/write level of access
C. Create a public group with edit permissions for the case object
D. Add the user in a role hierarchy above users with edit permissions on the case object
A
A. Create a permission set with edit permissions for the case object
7
Q
Which three actions can occur when an administrator clicks Save after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)
A. Users are temporarily locked out of their ability to access articles
B. Users may temporarily experience performance issues when searching for articles
C. The contents of the category drop-down menu change
D. The articles and questions visible to users’ change
E. The history of article usage is reset to zero utilization
A
B. Users may temporarily experience performance issues when searching for articles
C. The contents of the category drop-down menu change
D. The articles and questions visible to users’ change
Answer is BCD
Reference- https://help.salesforce.com/articleView?id=sf.category_modify.htm&type=5
8
Q
How can an administrator ensure article managers use specified values for custom article fields?
A. Create a formula field on the article
B. Require a field on the page layout
C. Use field dependencies on record types
D. Create different record types for different requirements
A
C. Use field dependencies on record types
9
Q
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be No and will change to Yes if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?
A. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won
B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won
C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won
D. Configure Current Customer as a text field and use an approval process to recalculate its value
A
C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won
10
Q
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.
How can an administrator meet this requirement?
A. Create a new profile and role for the subset of users with the View All Data permission
B. Create a permission set with the View All Data permission for the subset of users
C. Enable the View All Data permission for the roles of the subset of users
D. Assign delegated administration to the subset of users to View All Data
A
B. Create a permission set with the View All Data permission for the subset of users
11
Q
Which TWO values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)
A. Product quantity
B. Quota amount
C. Opportunity amount
D. Expected revenue
A
C. Opportunity amount
D. Expected revenue
12
Q
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet the request? (Choose two.)
A. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object
B. Change the access levels in the marketing user standard profile to read, create and edit for the product object
C. Create a permission set with read and write access for the product object and assign it to the marketing users
D. Create a permission set with read, create and edit access for the product object and assign it to the marketing users
A
A. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object
D. Create a permission set with read, create and edit access for the product object and assign it to the marketing users
13
Q
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner’s channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?
A. Assignment rules and approval processes
B. Assignment rules, approval processes, and workflow rules
C. Assignment rules and workflow rules
D. Assignment rules, auto-response rules, and workflow rules
A
B. Assignment rules, approval processes, and workflow rules
14
Q
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
A. Merge the duplicate contacts and then merge the duplicate accounts
B. Merge the duplicate accounts and the duplicate contacts will be merged automatically
C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts
D. Merge the duplicate accounts and then merge the duplicate contacts
A
D. Merge the duplicate accounts and then merge the duplicate contacts
15
Q
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?
A. Change the opportunity’s organization-wide default settings to Public Read/Write
B. Redefine the role hierarchy by enabling ג€grant access using hierarchiesג€
C. Enable team selling on the Opportunity object to grant Read/Write access
D. Create a permission set for Opportunity Edit and associate it to the user record
A
D. Create a permission set for Opportunity Edit and associate it to the user record
16
Q
A sales manager wants a report of accounts without any closed/won opportunities in the last year.
How can this requirement be met?
A. Create a joined report using the Accounts report type and the Opportunities report types
B. Create a tabular report using the Account report type and add a cross filter using Opportunities
C. Create a custom report type for Accounts without Opportunities
D. Create a summary report using the Accounts report type with a formula field for opportunity count
A
B. Create a tabular report using the Account report type and add a cross filter using Opportunities
17
Q
What are two capabilities of Territory Management? (Choose two.)
A. The ability to use opportunity criteria to expand a private sharing model
B. Territory hierarchy replaces the role hierarchy for sharing
C. The ability to use account criteria to expand a private sharing model
D. Support for complex and frequently changed sales organization structures
A
C. The ability to use account criteria to expand a private sharing model
D. Support for complex and frequently changed sales organization structures
18
Q
Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.
How does this action meet the requirement?
A. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code
B. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects
C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects
D. The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects
A
C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects
19
Q
Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)
A. Add a custom picklist field to the object
B. Change the organization-wide sharing rules for the object
C. Change the relationship with another object
D. Create a custom tab for the object
A
A. Add a custom picklist field to the object
D. Create a custom tab for the object
20
Q
An administrator has unchecked the Enable content pack creation checkbox after users had created content packs.
What is the impact of this change?
A. Users can modify the description and title of existing packs
B. All existing content packs will be deleted
C. Users can continue to edit the contents of existing packs
D. The Clone & Customize button will continue to be available
A
A. Users can modify the description and title of existing packs
21
Q
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?
A. Dashboard filter
B. Dynamic dashboard
C. Joined reports on a dashboard
D. Matrix reports on a dashboard
A
C. Joined reports on a dashboard
22
Q
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee’s manager for approval. An employee attempted to submit a request but it could NOT be submitted.
How should the administrator troubleshoot this?
A. Ensure the approval step has an associated action
B. Ensure the user record has an assigned active manager
C. Review the system log to determine the root cause
D. Use workflow to email the administrator if the process fails
A
B. Ensure the user record has an assigned active manager
23
Q
Which three password options are available for the administrator to set on content deliveries? (Choose three.)
A. Administrator-provided default password
B. Password complexity rules
C. Password protection is required
D. Password protection is optional and defaults to ON
E. Password protection is optional and defaults to OFF
A
C. Password protection is required
D. Password protection is optional and defaults to ON
E. Password protection is optional and defaults to OFF
24
Q
Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity.
How can automation be used to help meet this requirement?
A. Use an Apex trigger on the Account object that adds the account name to the opportunity name
B. Write a validation rule that updates the opportunity name with the account name using a cross-object formula
C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name
D. Use an approval process that routes newly created opportunities to management for data quality review
A
C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name
25
An administrator would like to know which delegated administrators are actively customizing their organization.
Where can the administrator find this information?
A. Debug log
B. Delegated administrator log
C. Login history
D. Setup audit trail
D. Setup audit trail
26
The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
Which two reasons could be the cause? (Choose two.)
A. The email addresses for the users are incorrect
B. The Deliverability Access Level setting is incorrect
C. HTML templates are NOT available in sandboxes
D. Workflow emails only work in Full sandboxes
A. The email addresses for the users are incorrect
| B. The Deliverability Access Level setting is incorrect
27
A user changes roles from an EMEA sales representative to a US sales representative.
How will this impact the ownership-based sharing rules for the user's records?
A. This will affect the ownership of records for standard objects but NOT custom objects
B. None of the ownership-based sharing rules are recalculated
C. All of the ownership-based sharing rules are recalculated
D. This will only affect ownership-based sharing rules if the user moves up in the role hierarchy
C. All of the ownership-based sharing rules are recalculated
28
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)
A. Manage Milestones
B. Customize Entitlements
C. Manage Entitlements
D. Customize Application
C. Manage Entitlements
| D. Customize Application
29
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?
A. Standard filter
B. Cross filter
C. Joined report
D. Reporting snapshot
B. Cross filter
30
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?
A. Create a sharing rule to share all price books to sales users
B. Manually share each price book to the sales users' profile
C. Set the organization-wide default for price book to Use
D. Clone all custom price books from the standard price book
C. Set the organization-wide default for price book to Use
31
The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?
A. Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified
B. Set the Do Not Modify Closed Opportunity permission for all profiles
C. Set all fields to Read-Only on the standard Closed Opportunity page layout
D. Create an opportunity validation rule with the formula: PRIORVALUE(IsClosed) = True
D. Create an opportunity validation rule with the formula: PRIORVALUE(IsClosed) = True
32
Which two statements are true about the creation of entitlement processes? (Choose two.)
A. Entitlements have their own organization-wide default settings
B. The Manage Entitlements permission must be enabled
C. Milestones can be created dynamically based on other fields
D. Entitlement versioning allows changes to existing entitlement processes
B. The Manage Entitlements permission must be enabled
| D. Entitlement versioning allows changes to existing entitlement processes
33
The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal
Code for that account.
Which two solutions can meet the requirement? (Choose two.)
A. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
B. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
C. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
D. Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
A. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
B. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
34
Universal Containers wants to ensure that when an opportunity stage is Closed Lost the reason is captured in a custom Reason Lost field before the record can be saved.
Which approach can be taken to meet this requirement?
A. Create a workflow rule that fires on the Closed Lost stage and populates the Reason Lost field
B. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost
C. Create a trigger that requires Reason Lost to be populated once the opportunity stage is Closed Lost
D. Create a page layout for Closed Lost opportunities and make Reason Lost a required field
B. Create a validation rule that requires Reason Lost to be populated once the opportunity stage is Closed Lost
35
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?
A. Hierarchical
B. Master-detail
C. Lookup
D. Roll-up summary
B. Master-detail
36
What is the correct order of steps to follow when working with inbound change sets?
A. Deploy, Validate, Monitor
B. Validate, Deploy, Monitor
C. Deploy, Monitor, Validate
D. Monitor, Deploy, Validate
B. Validate, Deploy, Monitor
37
The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases.
What is a recommended solution?
A. Create a dynamic dashboard and ensure the sales manager has the ג€View My Team's Dashboardג€ permission
B. Create a dynamic dashboard and add filters for opportunities, accounts, and cases
C. Create an individual dashboard for each sales representative with opportunity, account, and case components
D. Create a dashboard and add filters for users, opportunities, accounts, and cases
A. Create a dynamic dashboard and ensure the sales manager has the ג€View My Team's Dashboardג€ permission
38
Universal Containers is implementing a new lead status process and wants to be able to do the following:
✑ Track leads through five different status values.
✑ Run reports showing the duration a lead spends in each status.
✑ Run full Lifetime reports of a lead from creation to conversion.
✑ Prevent leads from skipping a lead status.
How can these requirements be met?
A. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.
C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
39
Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers? (Choose three.)
A. Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.
B. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
C. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
D. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
E. Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
B. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
C. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
D. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
40
Which two statements are true regarding Salesforce Customer Community members? (Choose two.)
A. Their reputation levels must be the same across all communities of which they are members
B. They use the Ideas tab to submit, comment on, and vote for ideas
C. They find crowdsourced answers and Knowledge articles to resolve a support issue
D. They must belong to a company's internal community to participate in Chatter collaboration
B. They use the Ideas tab to submit, comment on, and vote for ideas
C. They find crowdsourced answers and Knowledge articles to resolve a support issue
41
Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
Which type of relationship can be used to accomplish this?
A. Master-detail
B. Hierarchical
C. Junction
D. Lookup
D. Lookup
42
The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?
A. Grant the VP of Marketing the ability to log in as a user who is an administrator
B. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing
C. Enable the Marketing User permission on the user record for the VP of Marketing
D. Set up the VP of Marketing as a delegated administrator for the custom marketing objects
D. Set up the VP of Marketing as a delegated administrator for the custom marketing objects
43
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)
A. System audit trail
B. Debug log
C. Email log
D. Workflow monitor
B. Debug log
| C. Email log
44
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)
A. Delete the related record also
B. Prompt the user to enter another record to resolve the lookup relationship
C. Clear the value of the lookup field
D. Do NOT allow deletion of a lookup record that is part of a lookup relationship
E. Notify the record owner
A. Delete the related record also
C. Clear the value of the lookup field
D. Do NOT allow deletion of a lookup record that is part of a lookup relationship
45
An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE.
Which three pieces of information must be supplied to the IDE during this process? (Choose three.)
A. The username and password of the destination environment
B. The related change set connection information
C. The metadata components that need to be deployed
D. The data of the fields which are being deployed
E. The environment into which the changes will be deployed
A. The username and password of the destination environment
C. The metadata components that need to be deployed
E. The environment into which the changes will be deployed
46
Users report that the Industry picklist field is no longer visible on account records.
Which tool can an administrator use to troubleshoot this issue?
A. Field audit history
B. Debug log
C. Field history tracking
D. Setup audit trail
D. Setup audit trail
47
A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?
A. Contact sharing settings have Grant Access Using Hierarchies unchecked
B. The contact is NOT linked to an account
C. The contact has NOT been manually shared with the manager
D. Contact sharing settings are Private
D. Contact sharing settings are Private
48
Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)
A. Expose the case feeds option on the company's website
B. Offer a Chat button on the company website
C. Enable Chatter Questions in the company's Customer Community
D. Enable the Service Cloud Console app on the company website
B. Offer a Chat button on the company website
| C. Enable Chatter Questions in the company's Customer Community
49
Which two types of metadata should be migrated between environments using change sets? (Choose two.)
A. Standard field picklist values
B. Custom fields
C. Account team roles
D. Email templates
B. Custom fields
| D. Email templates
50
Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)
A. Forecast amount for each opportunity stage
B. Forecast amount for each forecast category
C. Opportunities that make up each forecast amount
D. Forecast amount for other representatives on their team
B. Forecast amount for each forecast category
| C. Opportunities that make up each forecast amount
51
Which three types of prices can the system administrator set for an organization's products? (Choose three.)
```
A. Sales prices
B. Standard prices
C. Discount prices
D. List prices
E. Product prices
```
B. Standard prices
C. Discount prices
D. List prices
52
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?
A. Create a roll-up summary field that counts the number of contacts and displays the count on the account
B. Create a custom formula field on the account using the count() function to count the number of related contacts
C. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted
D. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted
C. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted
53
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?
A. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings
B. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings
C. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings
D. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings
C. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings
54
A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving `insufficient privileges` error when viewing a contact?
A. The contact owner has NOT selected the option to share contacts with others in the role hierarchy
B. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role
C. The contact sharing setting are private, so access to the record is limited to the contact owner and system administrator
D. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role
B. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager's role
55
An administrator wants to pull data related to service contracts from Salesforce to store elsewhere on a monthly basis.
Which two ways can an administrator accomplish this? (Choose two.)
A. Use Data Loader to export the data each month
B. Use Data Exporter to export the data each month
C. Configure the ג€Schedule Exportג€ option under Data Export
D. Use the ג€Object Exportג€ feature under Data Management
A. Use Data Loader to export the data each month
| C. Configure the ג€Schedule Exportג€ option under Data Export
56
Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?
A. The user will NOT be able to edit product support cases
B. The user will only be able to edit cases manually shared with them
C. The user will only be able to edit the cases that they created
D. The user will be able to edit product support cases
A. The user will NOT be able to edit product support cases
57
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?
A. Custom summary report where unit equals business hours
B. Report based on custom report type using cases and business hours
C. Report based on a reporting snapshot that runs daily at 5:00 p.m.
D. Standard case lifecycle report where unit equals business hours
C. Report based on a reporting snapshot that runs daily at 5:00 p.m.
58
The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?
A. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
B. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))
C. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))
D. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))
A. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
59
Recruiters at Universal Containers want to associate positions with their related job applications using two custom objects `" Position and Job Application. A Job
Application must always have a related Position. If a Position is deleted, the corresponding Job Applications are deleted.
Which type of object relationship will meet this requirement?
A. Master-detail
B. Junction
C. Hierarchical
D. Lookup
A. Master-detail
60
Which three statements are correct about change sets? (Choose three.)
A. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
B. There is a feature that allows the user to validate a change set before deploying it.
C. When a component is added to a change set, all dependent components automatically get added.
D. When custom fields are added to a change set, field-level security is automatically included.
E. To use change sets, at least one inbound and one outbound connection must exist
A. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
B. There is a feature that allows the user to validate a change set before deploying it.
E. To use change sets, at least one inbound and one outbound connection must exist
61
An administrator has created content types for Salesforce Content and has been asked to restrict the content types that are available in a library.
How can an administrator meet this requirement? (Choose two.)
A. Add the Related Content related list to the page layout for the associated object.
B. Add members to the library who are users or members of public groups.
C. Add the default content type to the Selected Content Types list.
D. Select the ג€Restrict the content types available in the libraryג€ checkbox.
A. Add the Related Content related list to the page layout for the associated object.
B. Add members to the library who are users or members of public groups.
62
An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? (Choose two.)
A. Clone the change set in the sandbox environment, add the component and upload it to production.
B. Create a new change set in the sandbox environment, add all the required components and upload it to production.
C. Edit the change set in the sandbox environment and upload it to production.
D. Edit the change set in production, add the component, and use the redeploy option.
A. Clone the change set in the sandbox environment, add the component and upload it to production.
B. Create a new change set in the sandbox environment, add all the required components and upload it to production.
63
What are two considerations when setting up Salesforce Content? (Choose two.)
A. A validation rule can ensure a description is required for all contributed content.
B. The library type determines the size of files that can be contributed to content.
C. The content type determines which fields appear on the Content Detail page layout.
D. An approval process can ensure that all product-related content is reviewed.
B. The library type determines the size of files that can be contributed to content.
C. The content type determines which fields appear on the Content Detail page layout.
64
When an opportunity with at least one opportunity product close wins, Universal Containers requires that an Invoice__c record be created with
Invoice_Line_Item__c records for each Product on the Opportunity.
How should an administrator implement this request?
A. Use a Process Builder that calls a Flow.
B. Use a custom button on the Opportunity.
C. Use an Opportunity Approval Process.
D. Use Einstein Next Best Actions.
A. Use a Process Builder that calls a Flow.
65
Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?
A. Roll-up Summary
B. Lookup
C. Master-Detail
D. Formula
C. Master-Detail
66
Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner.
How should an administrator relate Feedback__c to Account?
A. Create a master-detail field on Feedback__c.
B. Create a hierarchical field on Feedback__c.
C. Create a lookup Account field and filter on Feedback__c.
D. Create a junction object between Account and Feedback__c.
B. Create a hierarchical field on Feedback__c.
67
What should an administrator consider when moving approval processes using a change set?
A. The unique name of the approval process is NOT allowed to be changed once deployed in the target organization.
B. Custom fields on standard objects will need to be manually added in the target organization.
C. Change sets do NOT include the order of active approval processes from the source organization.
D. Change sets do NOT include the approval and rejection actions from the source organization.
C. Change sets do NOT include the order of active approval processes from the source organization.
68
Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?
A. Enable milestone tracker
B. Build a sequential milestone
C. Configure an escalation rule
D. Create an independent milestone
B. Build a sequential milestone
69
Which three features are supported in delegated administration? (Choose three.)
```
A. Unlock Communities users
B. Unlock non-Communities users
C. Set org-wide sharing defaults
D. Manage custom objects
E. Create and edit users
```
A. Unlock Communities users
D. Manage custom objects
E. Create and edit users
70
A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity.
Which solution would provide edit access to the opportunity?
A. Create a permission set for opportunity edit and add it to the support member's user record.
B. Change the Organization-Wide Defaults internal access for opportunities to public read/write.
C. Change the support team member's role to a role above the sales rep in the org's role hierarchy.
D. Add the support team member to the opportunity team and assign read/write access to the member.
D. Add the support team member to the opportunity team and assign read/write access to the member.
We want to grant Read/Write access only to opportunities where they are included as team member. And so, we gave them Read/Write at team set up.
Reference:
https://trailblazers.salesforce.com/answers?id=9063A000000lYwpQAE
71
When the delete permission is selected in a muting permission set, which other permission is automatically muted?
A. View All Records
B. View All Data
C. Modify All Records
D. Modify All Data
D. Modify All Data
The muting permission set contains the delete permission that you want to mute. When you add the muting permission set to the group, assigned group users no longer have the delete permission.
Reference:
http://www.miraforce.net/what-are-permission-set-groups/
72
Which two results can be expected if an administrator uses Data Loader to transfer ownership of account records? (Choose two.)
A. All account teams are removed from the records that are transferred.
B. All new owners are automatically notified of their new account ownership.
C. All manual sharing is removed from the records that are transferred.
D. All ownership-based sharing rules for the records are recalculated.
B. All new owners are automatically notified of their new account ownership.
C. All manual sharing is removed from the records that are transferred.
If you're updating a manageable number of records an administrator may choose to create a workflow rule and email alert action to automatically send notification emails upon updating record owners via the API.
Instead, consider sending a single email manually to each user to let them know that record ownership has been transferred to them as the result of an update operation.
Reference:
https://help.salesforce.com/articleView?id=000312786&type=1&mode=1
73
Users report they are getting an Apex trigger error when they try to save a specific Account record.
How could an administrator collect more information about the processing for that record?
A. Create a Flow with a fault connector.
B. Review the Setup Audit Trail.
C. Enable debug logging for the user.
D. Activate debug logging for the Apex trigger.
D. Activate debug logging for the Apex trigger.
Reference:
https://help.salesforce.com/articleView?id=sf.code_add_users_debug_log.htm&type=5
74
An administrator is moving sandbox customizations to production using a change set. After creating the initial change set, the administrator realizes that some components were missed.
What three considerations should the Admin make regarding the change set? (Choose three.)
A. Deploy all dependent components.
B. Use a new change set to deploy metadata and data from the sandbox to production.
C. Clone the change set to add dependent components to an uploaded change set.
D. Add permissions and access settings to the outbound change set.
E. Edit the uploaded change set to add the additional components.
B. Use a new change set to deploy metadata and data from the sandbox to production.
D. Add permissions and access settings to the outbound change set.
E. Edit the uploaded change set to add the additional components.
Reference:
https://adminhero.com/2014/06/09/saving-time-with-change-sets/ https://automationchampion.com/tag/process-builder-and-change-set-step-by-step-instructions/
75
Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.
How should this be achieved?
A. Set default values for both picklist fields.
B. Make both picklist fields required at the field level.
C. Create a validation rule using ISBLANK().
D. Make the zone field required on the page layout.
B. Make both picklist fields required at the field level.
Would like to be able to identify each account record by its region and zone.
Reference:
https://trailhead.salesforce.com/en/content/learn/v/projects/customize-a-salesforce-object/picklists-field-dependencies
76
What are two capabilities of Enterprise Territory Management? (Choose two.)
A. The ability to use 20 territories assignment rules per model.
B. Territory hierarchy replaces the role hierarchy for sharing.
C. The ability to use filter-based opportunity criteria to expand assignment rules.
D. Prioritize territories to indicate highest priority or lowest priority.
C. The ability to use filter-based opportunity criteria to expand assignment rules.
D. Prioritize territories to indicate highest priority or lowest priority.
Filter-Based Opportunity Territory can indicate that a territory type is the highest priority or the lowest.
Reference:
https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/salesforce_implementing_territory_mgmt2_guide.pdf
77
Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?
A. Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.
B. The least active routing model looks for the agent who has the largest maximum work capacity.
C. Assignment rules are triggered when an agent accepts the work and edits and saves the work.
D. If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.
C. Assignment rules are triggered when an agent accepts the work and edits and saves the work.
When an agent accepts the work and then edits and saves the work item record, automation rules are triggered.
Reference:
https://help.salesforce.com/articleView?id=sf.omnichannel_routing.htm&type=5
78
After an administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?
A. Users in production will now be able to receive emails sent out from the sandbox.
B. Metadata changes since the last refresh will be added to the existing information in the sandbox.
C. All new data since the last refresh will be added to the existing information in the sandbox.
D. Users in the sandbox that do not exist in production will no longer exist in the sandbox.
B. Metadata changes since the last refresh will be added to the existing information in the sandbox.
Refreshing a sandbox updates the sandbox's metadata from its source org. If the sandbox is a clone or if it uses a sandbox template, the refresh process updates the org's data in addition to its metadata.
Reference:
https://help.salesforce.com/articleView?id=sf.data_sandbox_refresh.htm&type=5
79
Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout? (Choose two.)
A. Clone the change set in the sandbox, add the new page layout to it and upload to production.
B. Deploy the existing change set. Create and deploy a new change set containing the page layout.
C. Add the page layout to the existing change set in the sandbox and upload the change set again.
D. Edit the change set in production to add the new page layout before deploying the change set.
A. Clone the change set in the sandbox, add the new page layout to it and upload to production.
D. Edit the change set in production to add the new page layout before deploying the change set.
You can create a copy of an existing change set by cloning it.
Always include all page layouts for all required record types in the change set.
Reference:
https://blog.bessereau.eu/assets/pdfs/deploy_sandboxes.pdf
80
Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?
A. Create master-detail fields on the application object to both the position and applicant.
B. Create a lookup field on both the position and applicant to the application.
C. Create lookup fields on the application object to both the position and applicant.
D. Create a master-detail field on both the position and applicant to the application.
B. Create a lookup field on both the position and applicant to the application.
Reference:
https://developer.salesforce.com/forums/?id=9060G000000MVTwQAO
81
Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?
A. Update the manager's profile to include edit access to the Case object.
B. Assign the manager a permission set with edit access to the Case object.
C. Create a public group with read/write for Cases and Accounts.
D. Set the Organization-Wide Default to public read/write for Cases and Accounts.
C. Create a public group with read/write for Cases and Accounts.
Reference:
https://salesforce.stackexchange.com/questions/237613/problem-with-case-sharing-access
82
Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?
A. The manage users permission to the profile.
B. The administrator profile.
C. Delegated administration access to the three profiles.
D. A permission set with the manage users permission.
D. A permission set with the manage users permission.
83
In Lightning, an opportunity pipeline report listing opportunities by sales representative shows multiple opportunities written for the same account. The Sales
Manager would like to know how many individual accounts each representative has written business for.
How should the report be modified to include the number of individual accounts represented by a representative?
A. Group by Account and summarize a custom checkbox defaulted to checked.
B. Select Show Unique Count on the Account Name column in the report builder.
C. Add a bucket field for Account Name and group by the bucket field.
D. Create a custom summary formula and group by account.
B. Select Show Unique Count on the Account Name column in the report builder.
Add a unique count to the Account Name column to see how many individual accounts values appear in the report.
Reference:
https://help.salesforce.com/articleView?id=reports_count_unique_values.htm&type=0
84
Universal Containers is using approval processes with email notifications to streamline administrative processes. A new approval process has been written that allows for delegated approvers. In testing, results show the primary approver is receiving the email notification but the delegated approver is NOT.
Which two steps should an administrator take to troubleshoot? (Choose two.)
A. Verify that each approval step is set to allow delegated approvers.
B. Verify that the email was sent in the Setup Audit Trail.
C. Check the delegated approver's User Settings.
D. Check Approval History to make sure the Submit for Approval button was clicked.
A. Verify that each approval step is set to allow delegated approvers.
C. Check the delegated approver's User Settings.
Reference:
https://salesforce.stackexchange.com/questions/103201/enable-checkbox-delegated-approver https://help.salesforce.com/articleView?id=000330521&type=1&mode=1
85
Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request? (Choose two.)
A. New case quick action
B. Web-to-case
C. Case assignment rules
D. Case feed actions
A. New case quick action
B. Web-to-case
Access to the Support API' and then add 'NewCase' to the quick actions, or their Guest Users will no longer be able to log Cases.
When you set up Web-to-Case along with a case quick action, guest users can create a case without having to log in.
Reference:
https://help.salesforce.com/articleView?id=000313406&type=1&mode=1 https://help.salesforce.com/articleView?id=sf.rss_guest_users.htm&type=5
86
Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.
Which two options would meet this requirement? (Choose two.)
A. Process Builder that calls Apex
B. Flow that calls a Process Builder
C. Process Builder that calls a Flow
D. Process Builder that calls a Workflow Rule
A. Process Builder that calls Apex
C. Process Builder that calls a Flow
Configure the more complex functionality in a flow, and then add a flow action to your process. If a flow can't do what you need, you or a developer can write Apex to do so. Then add an Apex action to your process. Just build a flow that clones the opportunity and its products, and build a process that calls the flow when an opportunity is closed won.
Reference:
https://trailhead.salesforce.com/en/content/learn/v/modules/business_process_automation/business_process_automation_combined https:// trailhead.salesforce.com/en/content/learn/v/modules/business_process_automation/business_process_automation_combined
87
Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?
A. Field history tracking
B. Debug log
C. Setup audit trail
D. Login history
A. Field history tracking
Setup Audit Trail tracks the recent setup changes that you and other admins make to your Salesforce org. Audit history is especially useful in orgs with multiple admins.
Reference:
https://developer.salesforce.com/docs/atlas.en-us.securityImplGuide.meta/securityImplGuide/admin_monitorsetup.htm
88
Universal Containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.
How should an administrator automate this process?
A. Configure a workflow rule that sends an email alert of old cases to the support manager.
B. Enable Case Feed and add a Contracts custom publisher to the Case Feed layout.
C. Create a private Chatter group for customers with high-priority service level agreements.
D. Enable entitlements and add the tabs for entitlements and service contracts.
D. Enable entitlements and add the tabs for entitlements and service contracts.
Reference:
https://trailhead.salesforce.com/en/content/learn/v/projects/set-up-case-escalation-entitlements/enable-entitlements-set-up-service-contracts
89
Universal Containers categorizes its accounts with one of two status values: prospect or customer. The administrator wants to automatically change the value from prospect to customer when an Opportunity is won.
Which two actions should the administrator take to accomplish this? (Choose two.)
A. Create an Opportunity workflow rule that updates the Account Status field.
B. Use Visualforce to update the Account Status field.
C. Create an Account approval process that updates the Account Status field.
D. Use Process Builder to update the Account Status field.
A. Create an Opportunity workflow rule that updates the Account Status field.
D. Use Process Builder to update the Account Status field.
Reference:
https://salesforce.stackexchange.com/questions/51359/workflow-rule-on-opportunity-to-check-account-status-custom-field-and-update-o https://www.xspdf.com/resolution/51557877.html
90
The sales operations team at Universal Containers wants to ensure that when an opportunity is won the custom shipment date field is populated.
How should the administrator configure salesforce to meet this requirement?
A. Create a validation rule on the opportunity using the ISBLANK() function.
B. Make the shipment date field required on the opportunity page layout.
C. Create a dependency between the stage and shipment date fields.
D. Add a default value to the shipment date using the Today() function.
D. Add a default value to the shipment date using the Today() function.
The TODAY function takes no arguments, and returns the current date, updated whenever a worksheet is changed or opened. You can also use F9 to force the worksheet to recalculate and update the value.
Reference:
https://exceljet.net/excel-functions/excel-today-function#:~:text=The%20TODAY%20function%20takes%20no,using%20any%20standard%20date%
20format.&text=The%20TODAY%20function%20takes%20no%20arguments%2C%20and%20returns%20the%20current,recalculate%20and%20update%20the%
20value
91
Cloud Kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities? (Choose two.)
A. Closed tasks created more than 365 days ago with no due date are archived.
B. Events created more than 365 days ago are archived.
C. Archived activities are deleted after 365 days.
D. Events that ended more than 365 days ago are archived.
A. Closed tasks created more than 365 days ago with no due date are archived.
D. Events that ended more than 365 days ago are archived.
✑ Events that ended more than 365 days ago
✑ Closed tasks created more than 365 days ago (if they have no due date)
Reference:
https://help.salesforce.com/articleView?id=sf.activities_archived.htm&type=5
92
A custom object was created at Universal Containers to store information employees will need for their annual reviews. Only the employee should be able to access their records. The administrator has set Organization-Wide Defaults to private for the object. These records are accessible by the employee's manager.
What additional step should be taken to remove the manager's access to these records?
A. Uncheck the manual sharing for the custom object on each profile.
B. Uncheck grant access using hierarchies in sharing settings.
C. Remove access to the custom object on the manager's profile.
D. Recalculate the sharing rules in sharing settings.
B. Uncheck grant access using hierarchies in sharing settings.
Deselect Grant Access Using Hierarchies if you want to prevent users from gaining automatic access to data owned by or shared with their subordinates in the hierarchies.
Reference:
https://salesforcethinkers.home.blog/2019/12/11/salesforce-data-security-and-access-part-10-grant-access-using-hierarchies/#:~:text=Setup%20%3E
%3E%20Security%20Controls%20%3E%3E,Click%20Save
93
A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product.
What is an important consideration when cloning a product?
A. Price book entries will NOT be created in the standard price book.
B. Price book entries need to be activated before users can use the new price book.
C. Price book entries in price books that the user does NOT have access to will not be created.
D. Price book entries in price books that the user does NOT have access to will be created.
C. Price book entries in price books that the user does NOT have access to will not be created.
Price book entries in price books that you don't have sharing access to aren't created.
Reference:
https://help.salesforce.com/articleView?id=sf.products_clone.htm&type=5
94
Universal Containers uses a Private Sharing model for Accounts. User A is onboarded to User B's team and given the same Profile and Role. Both users own 20
Accounts but User B is able to see 40 Accounts, whereas User A can only see the 20 they own.
What are two possible reasons for this? (Choose two.)
A. User B is a member of a Group that gained access to the records through a Sharing Rule.
B. User B had the records shared with them through a Permission Set.
C. User B had the records manually shared with them.
D. User B is a member of a Queue that gained access to the records through a Sharing Rule.
A. User B is a member of a Group that gained access to the records through a Sharing Rule.
B. User B had the records shared with them through a Permission Set.
Sharing rules can be based on who owns the record or on the values of fields in the record. For example, use sharing rules to extend sharing access to users in public groups or roles. As with role hierarchies, sharing rules can never be stricter than your org-wide default settings. They just allow greater access for particular users.
Permission Set based sharing allows the system admin to grant unlimited read or write access to all records for an entire object - completely bypassing sharing rules and org-wide defaults. These are the View All and Modify All checkboxes, which appear next to the read, edit, create, and delete object-level permissions.
Reference:
https://trailhead.salesforce.com/en/content/learn/v/modules/data_security/data_security_sharing_rules https://www.linkedin.com/pulse/salesforce-sharing-concepts-every-admin-should-understand-amnon-kruvi
95
Which two deployment tools should be used to delete metadata from an organization? (Choose two.)
A. Developer Console
B. Ant Migration Tool
C. Change sets
D. Unmanaged packages
B. Ant Migration Tool
C. Change sets
Metadata API is used for deployments using change sets, the Ant Migration Tool.
Reference:
https://blog.bessereau.eu/assets/pdfs/api_meta.pdf
https://developer.salesforce.com/docs/atlas.en-us.daas.meta/daas/daas_destructive_changes.htm
96
```
Universal Containers (UC) is considering using Communities. Each partner is associated with a product and will need a separate community. Some partners will need access to more than one community.
What are two considerations an administrator should be aware of? (Choose two.)
```
A. Communities licenses are associated with a specific community.
B. The org limit of 100 communities includes active, inactive, and preview communities.
C. Community license choice of member-based or login-based.
D. The org limit of 100 communities does not include inactive or preview communities.
B. The org limit of 100 communities includes active, inactive, and preview communities.
C. Community license choice of member-based or login-based.
Reference:
https://help.salesforce.com/articleView?id=sf.users_license_types_communities.htm&type=5
97
Which two deployment tools should be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)
A. Data Loader
B. Ant Migration Tool
C. Change sets
D. Salesforce Extensions for Visual Studio Code
B. Ant Migration Tool
| D. Salesforce Extensions for Visual Studio Code
98
The HR Director at Universal Containers has indicated the picklist entries for salary range and pay grade on the custom Position object need updating and require frequent change. Because frequent changes have to be made to these Position fields, they are requesting the ability to update these picklist values.
Which feature should the administrator consider that allows for this?
A. Screen Flow using custom metadata types.
B. A permission set containing the modify all data permission for the Position object.
C. Delegated administration for the Position object.
D. Field accessibility set to editable for the picklists for the Position object.
D. Field accessibility set to editable for the picklists for the Position object.
99
Universal Containers has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that the tasks are missing.
Which two tools should the administrator use to determine the problem? (Choose two.)
A. Email Log
B. Monitor time based workflow
C. Paused flow interview list
D. Debug Log
B. Monitor time based workflow
| D. Debug Log
100
Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?
A. Use the Match Production Licenses tool.
B. Submit a Salesforce Support case.
C. Merge Production and the sandbox using a template.
D. Refresh the sandbox from production.
D. Refresh the sandbox from production.
101
Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?
A. Controlled by Parent
B. Private
C. Public Read Only
D. Public Read/Write/Transfer
B. Private
Reference:
https://trailblazers.salesforce.com/answers?id=9063A000000lKVoQAM
102
Universal Containers sells monthly service subscriptions and wants to ensure their Opportunity reports accurately represent the amount of money to be received each month.
Which solution should an administrator use to meet this requirement?
A. Use product revenue schedules for each revenue period.
B. Use Process Builder and Flow to create custom object records.
C. Use Opportunity formula fields for each reporting period.
D. Use monthly Opportunity reporting snapshots.
B. Use Process Builder and Flow to create custom object records.
103
The inside Sales Manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.
What should the administrator do to meet this requirement?
A. Use a Workflow Rule that sends an email when the Lead Status is changed.
B. Use a Quick Action to update a date field and change the status value.
C. Turn on field history tracking for the lead status field and create a report based on that field.
D. Use a formula field to calculate the date when the status changes.
C. Turn on field history tracking for the lead status field and create a report based on that field.
104
Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represent people that have applied to the Position.
The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications.
Which solution would meet the requirements?
A. Use the standard Job Applications with Position report type.
B. Use a custom report type that only displays Job Applications without Positions.
C. Use the standard Position without Job Applications report type.
D. Use the standard Position report type with a cross filter.
B. Use a custom report type that only displays Job Applications without Positions.
105
The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should an administrator take to meet the requirements?
A. Use Rename Tabs and Labels to change the field labels as needed.
B. Edit the fields available for reports section in the Opportunities report type to make the changes.
C. Create bucket fields for each field and enter the new column heading in the bucket name field.
D. Build a custom report type and use Display As in Edit Layouts to make the requested changes.
B. Edit the fields available for reports section in the Opportunities report type to make the changes.
106
Universal Containers wants to implement a recruiting application using an Applicant custom object and a Position custom object. Each position record may have many applicants associated with it.
What solution should the administrator recommend to ensure applicants are retained even if the position is removed?
A. Create a lookup field on Position.
B. Create a master-detail field on Applicant.
C. Create a lookup field on Applicant.
D. Create a master-detail field on Position.
B. Create a master-detail field on Applicant.
107
Universal Containers suspects a user is logging in as other users and editing Account records without their approval.
Where would an administrator go to verify who is logging in as other users?
A. Setup Audit Trail
B. Debug Logs
C. Users Login History
D. History Tracking on the Account
D. History Tracking on the Account
108
Universal Containers wants to convert a lookup relationship to a master-detail relationship.
What action should the administrator take prior to converting the relationship?
A. Remove roll-up summary fields on the parent prior to changing the field type.
B. Delete the current lookup field before adding the new master-detail field.
C. Ensure all existing records have a value in the current lookup field.
D. Select the allow re-parenting option on the master-detail relationship field.
B. Delete the current lookup field before adding the new master-detail field.
Reference:
https://trailblazers.salesforce.com/answers?id=90630000000iBT6AAM
109
Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?
A. Master-Detail Relationships
B. Lookup Relationships
C. Field Level Security
D. Sharing Rules
A. Master-Detail Relationships
110
The VP of Sales at Universal Containers has reported that users are changing the stage of opportunity records that they do NOT own. The VP wants only the owner of an opportunity to be able to change the Stage of an Opportunity. Organization-Wide Defaults are set to public read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?
A. AND( ISCHANGED( StageName ) , OwnerId <>; $User.Id )
B. AND( PRIORVALUE( StageName ) , OwnerId <>; $User.Id )
C. NOT( PRIORVALUE( StageName ) , OwnerId = $User.Id )
D. NOT( ISCHANGED( StageName ) , OwnerId = $User.Id )
B. AND( PRIORVALUE( StageName ) , OwnerId <>; $User.Id )
Reference:
https://trailblazer.salesforce.com/ideaView?id=08730000000K3kv
111
?? At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created.
Which two steps should the administrator take next to meet this requirement? (Choose two.)
A. Create a sharing rule that gives the Public Group Read/Write access to Audits.
B. Remove Create, Read, Edit and Delete permissions to the Audits object for all profiles.
C. Build a permission set with Create, Read, and Edit for Audits selected and assign it to the individual Public Group members.
D. Set OWD to Private for Cases and assign the Public Group a role above Support Users in the hierarchy.
A. Create a sharing rule that gives the Public Group Read/Write access to Audits.
C. Build a permission set with Create, Read, and Edit for Audits selected and assign it to the individual Public Group members.
112
Which two processing steps are triggered when reassigning Account owners using the Mass Transfer tool? (Choose two.)
A. Only owner-based sharing rules are recalculated.
B. Manual sharing is updated to reflect the new owner.
C. All Account sharing rules are recalculated.
D. All manual sharing is removed from the Accounts.
A. Only owner-based sharing rules are recalculated.
| B. Manual sharing is updated to reflect the new owner.
113
What are three capabilities of Chat in the Salesforce Console? (Choose three.)
A. Approval processes can be used to escalate cases in the chat window.
B. The Details tab can be used to see information about the visitor.
C. Chats can be transferred to other agents.
D. The Articles tool can be used to search for Knowledge articles.
E. Multiple visitors can chat in one window.
A. Approval processes can be used to escalate cases in the chat window.
B. The Details tab can be used to see information about the visitor.
C. Chats can be transferred to other agents.
114
Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?
A. Email deliverability CANNOT be changed in a sandbox.
B. The email relay is disabled in the sandbox.
C. The email addresses for the users in the sandbox are invalid.
D. Approvals can only be tested in a full or partial data sandbox.
B. The email relay is disabled in the sandbox.
115
Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:
* Amount (Currency) is populated.
* The Ready to Close (Checkbox) must also be true.
Which validation rule error condition should the administrator configure to meet these requirements?
A. AND(OR(StageName = "Negotiation/Review", StageName = "Closed Won"),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
B. AND(OR(StageName = "Negotiation/Review", StageName = "Closed Won"),OR(ISBLANK( Amount ),Ready_to_Close__c = TRUE))
C. AND(OR(ISPICKVAL(StageName, "Negotiation/Review"), ISPICKVAL(StageName, "Closed Won")),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
D. AND(OR(ISPICKVAL(StageName, "Negotiation/Review"), ISPICKVAL(StageName, "Closed Won")),OR(NOT(ISBLANK( Amount )),Ready_to_Close__c = TRUE))
A. AND(OR(StageName = "Negotiation/Review", StageName = "Closed Won"),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
