Objections Flashcards
(20 cards)
I’m in a contract.
That’s exactly why I’m here! Most “contracts” are on the phones & what you are paying on them. Let’s go ahead & see how much you have left on them & what options we have for you today.
I’ve been with __ for __ years.
We definitely appreciate loyal customers. That’s why with AT&T new & existing customers get the same phone promotions & your loyalty is always rewarded.
I can’t do this right now, something to keep in mind.
Completely understandable. Now we all know that things that get put aside never get done, so let’s go ahead & take care of you today so you don’t miss out. Besides, we are pretty much done! All we have left is choosing the colors.
AT&T sucks, did me wrong in the past, bad customer service experience, etc.
I’m sorry to hear that. That’s why I’m here. AT&T has made a lot of changes recently in their billing and customer service departments, so I’ll be giving everything in writing & will be your new assigned customer service representative, so I’m always a phone call or text away to help.
My price is still cheaper/equal to what you are offering. Why should I switch?
That’s exactly why I’m here. Not only are we going to put you on the number one network with brand new phones, we are also going to check what other promotions we are able to get specifically for you today.
You’re not available in my area, AT&T coverage is not out there.
Great coverage is most definitely important to have. How long ago did you have us? (Customer Answer) That’s exactly why AT&T has recently added so many towers to increase their coverage, making us #1 nationwide in 5G. I’ll make sure to set you up with the best plan so you can experience the best of the best yourself.
I don’t have everybody here with me (spouse, family), I need to talk to them.
I completely understand how family plans go. We definitely want to include them in the process, so go ahead & give them a call. I’ll happily explain everything, answer their questions, and ask them what phone they want to make sure everybody gets exactly what they need.
I don’t have all the phones here today to do all the switch.
Oh, that’s the great thing of being in store with me today. We’ll go ahead & choose the colors & ship everything out as soon as possible. You can do all the transfer from the comfort of your home once you get them & you can always call me if you need any help.
I don’t have the __ app to check anything.
That’s why you have me here! I’ll help you set it up quickly on your phone so we can get the answers we need.
Let me get your card so I can call you when I decide. I need to do my research.
We definitely get a lot of customers that love making the smartest decision, & that’s why I’m here. Our promotions change regularly so I want to make sure you get your answers as soon as possible. Pull out your __ app so we can do a side by side comparison with what you have and what you will get.
Can I go online/in store & just do it there?
That’s a great question. If you could unfortunately, I wouldn’t have a job, so that’s the best part this promotion only runs through __. That’s how you get __ promotion today here with me. It’s very simple: let’s go ahead & start adding all the phones & colors so you can see how much your bill will be & you can see all the promotions applied right there and then.
What happens if I still owe on the phones?
That’s definitely our most asked question since most of our customers are still paying on at least 1 phone. Best part is that once you activate your new phones on AT&T, your current provider will send you a final bill with anything remaining so you can pay off or do a payment arrangement with them.
This all sounds too good to be true. What’s the catch?
That’s exactly why they have me here today. We are able to offer promotions exclusively through ___. You can thank me at the end for it, but let’s start by seeing what other promotions we are able to get you.
I get Netflix/Hulu/Disney+ with my current provider.
That’s something we hear very often. Since in AT&T we know we have the best service & promotions we don’t have to include any of those streaming services because our customers know they are getting the best value possible. Plus, you’ll be saving __ a month so you can subscribe to that service and still be saving money.
I don’t want to run my credit.
Completely understandable, I don’t want to run it either. So, cool thing is, we won’t hit it so it doesn’t affect you in any way possible. All we need is to make sure there isn’t a pending account currently with us.
I love the phones I have; they are paid off / working fine so there’s no need to upgrade.
I completely understand. Most customers that tell me that is because they hate paying hundreds of dollars for a brand new phone & that’s exactly why we are going to do a trade in for yours, so you can get the best promotion possible & still get the updated version of your phone without paying the hundreds or having the super high bill.
I get international text & data with my provider.
It’s most definitely a great perk to have. Best thing, with AT&T you can add it just when you need it, while in the meantime you save __ a month, so at the end the plan always gives you exactly what you need & when you need it.
I went into the store & they didn’t approve me. They said I had down payments.
That’s exactly why I’m here at __. Most of our customers get no deposits or very low deposits compared to the AT&T stores. I’ll go ahead & verify for you and we’ll find out together how much it would be today.
My husband is military/first responder/works in x place & we get his discount & he’s not here nor can he come by today.
We definitely want to keep that discount with us as well. We’ll go ahead and get it started with your info & later you can have it switched over to him so that discount gets applied. Cool thing is, I quoted without it earlier so to you it just means an even lower bill.
My __ has AT&T & they are always having issues.
I’m sorry to hear that. Most customers that face issues currently is because they are grandfathered into old plans which limit their data usage, 5g access and are more expensive. I’m going to set you up with the best plan so you have the best of the best, and once we are done with everything today have them call me so I may also help them as well.
