Operations - Benefits of making Quality products

Question 1

List 3 benefits of producing quality products

Answer 1

• Customers are satisfied → they are more likely to make repeat purchases
• Business will meet safety and legal requirements → no pressure put on them by the government
• Premium prices can be charged

Question 2

• What are quality standards/symbols?
• List 3 examples

Answer 2

• A way of documenting and displaying quality
• CE marking, BSI Kitemarking, Trade logo

Question 3

Give 3 advantages of Quality standards/symbols

Answer 3

• Can be used as a promotional tool
• Increases customer confidence
• Higher price can be charged

Question 4

Give 3 disadvantages of Quality standards/symbols

Answer 4

• Award has to be achieved → time-consuming
• Agreed standards need to be maintained → puts pressure on the business
• Annual checks are carried out by the awarding bodies → can disrupt production