operations processes Flashcards
(33 cards)
What are inputs in operations processes?
Resources used in the transformation process such as labour, energy, raw materials, machinery, and technology.
Define transformed resources.
Resources that are changed or converted into something else, such as intermediate or finished goods.
What are materials in the production process?
Basic elements used in production, including raw (substances in uncompressed state) and intermediate goods.
What does information refer to in operations processes?
Knowledge gained from research, investigation, and instruction that informs how inputs are used.
What are examples of external information sources?
- ABS
- Market reports
How do customers act as transformed resources?
Their choices shape the inputs used in the transformation process.
What are transforming resources?
Elements that carry out the transformation process and enable value adding and change to occur.
Why are human resources considered the greatest asset?
Due to their skills, knowledge, labour, and abilities.
What does the transformation process involve?
Converting inputs into outputs and adding value.
What is volume in operations processes?
Quantity of item produced.
What is volume flexibility?
The ability to respond to changes in demand to manage lead times.
How does variety affect operations?
Refers to the service mix, products, and range businesses offer.
What is variation in demand?
Fluctuations in demand over time.
What is visibility in the transformation process?
How much of the transformation process directly involves the customer.
What is sequencing in operations management?
The order in which tasks are completed.
Define scheduling in the context of operations.
The timeline and expected duration of tasks.
What is a Gantt chart?
A bar chart showing both scheduled and completed work over a specific period.
What is critical path analysis?
A scheduling method that shows what tasks need to be done, their duration, and the order of completion.
What is the role of technology in operations processes?
Machinery and systems that allow transformation methods to occur efficiently.
What are the main forms of technology in operations?
- Office technology (computer, EFTPOS)
- Manufacturing technology (robotics, CAD, CAM)
- Leading edge technology (AI, additive manufacturing)
What is task design?
Breaking down work into smaller jobs.
What is process layout?
Arrangement of machinery, equipment, and staff based on function.
What is monitoring in operations management?
The process of measuring actual performance against planned performance.
What are KPIs?
Measures to determine appropriate controls for operations processes.
