Order Experience LOB Responsibilities

Question 1

The Order Experience (OX) LOB supports

Answer 1

all inquiries prior to a Member’s first ride including: Deliveries, Member Profile, and Trade-In / Make Good.

Question 2

The Order Experience (OX) LOB Delivery Responsibilities include:

Answer 2

All questions/concerns regarding a Member’s delivery—including interfacing with Field Operations, XPO, and J.B. Hunt
Scheduling
Rescheduling
Order Status
Damages
Cancelations Pre-Delivery
Order Changes Pre-Delivery

Question 3

The Order Experience (OX) LOB Member Profile Responsibilities include:

Answer 3

Supporting all questions regarding Rider Profiles upon delivery
Membership Activation Key
Activation (Wi-Fi, Payment, Login)
First log-in to Bike or Tread/Tread+

Question 4

The Order Experience (OX) LOB Trade-In/Make Good Responsibilities include:

Answer 4

OX should handle the Trade-In or Make Good process if a Member has not yet received their Peloton.