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Peloton
> Service Recovery 101 > Flashcards
Service Recovery 101 Flashcards
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Peloton
(28 decks)
Membership LOB Responsibilities
Team Terminology
Who Sells What
Membership-Apparel LOB Responsibilities
Order Experience LOB Responsibilities
Billing LOB Responsibilities
Service Recovery LOB Responsibilties
Hardware & Software LOB Responsibilities
Prism CRO LOB Responsibilities
IVR Prompts
Phone Transfer Steps
Email Transfer Steps
Chat Transfer Steps
Introduction to CMS: E-Comm Tab
Introduction to CMS: Rider Tab
CMS Accessories 101
Shipwire
Good Communication in Action
The Do's and Don'ts of Member Support Communication
Respect is a Two-Way Street
Peloton App Power Point
Zendesk 101 for Member Support
Zendesk 102 for Member Support
Centuy Club Shirt Redemption
Winback 101
Service Recovery 101
Member Support: SheerID Verification
Handoffs & Transfers
