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Flashcards in Organising Staff Deck (17):

What is organisation?

As a business grows in size and takes on more staff, managers need to make sure employees understand their role within the company. Organisation is the way a business is structured.


Whats a method of organisation?

One method of organisation is to set up departments covering the four main areas of business activity:
human resources


Whats an organisation chart?

Organisation charts are diagrams that show the internal structure of the business. They make it easy to identify the specific roles and responsibilities of staff. They also show how different roles relate to one another and the structure of departments within the whole company.


Whats a hierarchy?

Hierarchy refers to the management levels within an organisation.


What are line managers?

Line managers are responsible for overseeing the work of other staff.


What are subordinates?

Subordinates report to other staff higher up the hierarchy. Subordinates are accountable to their line manager for their actions.


Whats authority?

Authority refers to the power managers have to direct subordinates and make decisions.


What is delegation?

Delegation is when managers entrust tasks or decisions to subordinates.


Whats empowerment?

Empowerment sees managers passing authority to make decisions down to subordinates. Empowerment can be motivational.


Whats the span of control?

The span of control measures the number of subordinates reporting directly to a manager.


Whats the chain of command?

The chain of command is the path of authority along which instructions are passed, from the CEO downwards.


What are lines of communication?

Lines of communication are the routes messages travel along.


What are tall organisations?

Tall organisations have many levels of hierarchy. The span of control is narrow and there are opportunities for promotion. Lines of communication are long, making the firm unresponsive to change.


What are flat organisations?

Flat organisations have few levels of hierarchy. Lines of communication are short, making the firm responsive to change. A wide span of control means that tasks must be delegated and managers can feel overstretched.


What are centralised organisations?

In centralised organisations, the majority of decisions are taken by senior managers and then passed down the organisational hierarchy.


What are decentralised organisations?

Decentralised organisations delegate authority down the chain of command, thus reducing the speed of decision making.


What is meant by delayering?

One method of reducing costs is to remove a layer of management in a hierarchy while expecting staff to produce the same level of output. This is called delayering.