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Organization Flashcards

(72 cards)

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1
Q

What are the three roles of HR?

A

Strategic
Administrative
Operational

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2
Q

What are the two administrative functions HR provides

A

managing compliance issues and record keeping

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3
Q

Whats the difference between Finance and Accounting

A

Finance is more strategic, accounting is more administrative

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4
Q
A
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5
Q

What is the function of operations

A

Develops, produces and delivers services to customers

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6
Q

Which HR structure has increased efficiency and consistency but less flexibility

A

Centralized mode - all HR personnel are located in the same HR dept

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7
Q

What is an advantage of a decentralized HR function

A

More direct contact between HR and other functions

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8
Q

What is a functional HR structure

A

Headquarters HR crafts the policies and then local HR generalists implement and adapt the policies as needed

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9
Q

What is a disadvantage of a functional HR structure

A

HQ HR can be isolated from the realities of the function

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10
Q

What is a disadvantage of the business partner role

A

Can be difficult to define roles and responsibilities

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11
Q

What is downside to outsourcing

A

Loss of managerial control

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12
Q

What metric can demonstrate value of HR programs

A

Human capital ROI

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13
Q

What can the human capital value added metric show

A

increase in EE productivity as a result of HR activities

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14
Q

What type of audit helps an org with their competitive advantage

A

A best practices audit

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15
Q

What is a strategic audit

A

Determines if systems and processes align with HR and org strategic plan

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16
Q

What is arbitration

A

Neutral party makes non-binding decision

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17
Q

What is mediation

A

Neutral party helps them reach agreement together

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18
Q

What are remedial interventions

A

Make changes that bring an organization back on course towards its strategy

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19
Q

When is organizational intervention needed?

A

When an org isnt meeting strategic objectives (org structure no longer meets its needs) or when the org has changed competitive strategies and needs to deliver new skills and traits

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20
Q

What is a downside to work specialization

A

Boredom and quality can suffer, can hamper collaboration and innovation

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21
Q
A
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22
Q

What is organizational development?

A

Maintains and grows organizational effectiveness and efficiency through planned interventions

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23
Q

How can a remedial intervention impact an organization?

A

Increase efficiency, reduce burnout, improve product performance shift to a proactive strategy, addressed budget deficits

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24
Q

What is a remedial intervention

A

A change that brings an organization back on track towards strategic goals

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25
What is a key metric of organizational efficiency?
The ratio of direct indirect employees. The ratio of people doing the work as opposed the people supporting the work.
26
What is the benefit of a flatter organization?
A more efficient organization with fewer staff support positions
27
What is formalization
How standardize rules and policies need to be to govern the behavior of employees
28
What are the four types of organizational structures
Functional, product, geographic, or matrixed
29
What is a staff unit?
Part of of a functional organization that assist the line units to perform specialized services. HR would be an example of a staff unit in a functional organization.
30
What is a line unit in a functional organization?
Groups that conduct major business of the organization
31
What is a product structure?
Functional departments are grouped under a major product division. Each division has its own sales, marketing, finance, etc. function.
32
What is the downside to a product or customer structure?
More staff are required therefore it might be more expensive
33
Which type of organizational structure creates a dual chain of command
A matrix structure creates a dual chain of command
34
What is a disadvantage of a functional structure?
Weaker customer product focus weak communication amongst functions
35
What are the four stages of group or team development?
Forming storming norming performing
36
What is the leaders role in the forming stage of team development?
Relying on the vision, motivational and inspirational
37
During what phase of team development is their high levels of conflict
Storming
38
What should a leader do during the storming phase?
Set ground rules
39
What should a leader do in the norming stage?
Facilitate communication and group decision-making, well-being, aware of group think as an obstacle
40
What should a leader do in the performing stage?
Monitor and evaluate performance and motivate with celebration compliments
41
What is permanent?
The longevity of a team for example of project team has a starting end, therefore they have low permanence. Yet a marketing organization is likely permanent.
42
What is authority dispersion
Where power on the team lies to make decisions.
43
 what is high authority dispersion
There is not a clear defined leader, and teams. Collaborate to make decisions. Low power dispersion is when there is a defined leader.
44
What is a workforce profile
Current state of talent - demographics competencies and performance levels
45
What is workforce analysis
Gathers data about current workforce and forecasts future needs
46
What are judgemental forecasts
One way to conduct demand analysis (forecasting the number of EEs and skills to meet future organizational goals) Qualitative technique uses past experience to predict future conditions and needs
47
What is the purpose of an HR audit
HR audits provide information to determine the effectiveness of HR programs. Successful programs can be enhanced while ineffective or obsolete ones can be eliminated.
48
What is success ratio
Proportion of successful applicants who are judged to be successful on the job
49
When do we use narrower spans of control
When tasks are complex, subordinates are poorly trained or inexperienced, or a team effort is required.
50
What is a demand analysis
A demand analysis forecast should consider a myriad of internal and external business issues that may impact future workforce composition. These issues may include new services/product lines, competitive forces and expansion/constriction in marketplaces, anticipated workforce availability within geographic boundaries, and so forth
51
What is workforce analysis
Workforce analysis is a six-step process that begins with a strategic focus (What can and can’t we do?), followed by a supply analysis (Where are we now?), a demand analysis (Where do we want to be?), a gap analysis (What is lacking?), a solution analysis (What can we afford?), concluding with an evaluation of workforce planning impact (How did we do?).
52
What is bridging
Bridging focuses on providing training in areas adjacent to employees’ current roles to enhance the value they can create.
53
What is demand analysis
Demand analysis forecasts an organization’s future workforce composition and the number of employees and the skills required to meet organizational goals.
54
What is due process?
Ensures that employees are informed of expectations and the consequences of failure to meet those expectations, are treated fairly and factually, and are allowed an opportunity to defend themselves and appeal the decision.
55
56
What is the goal of workforce analysis
To create a staffing plan that’s aligned to organizational strategy and supports future needs of org
57
What is talent management?
Development and integration of HR processes that retain KSAs to meet current and future needs
58
What is replacement planning
0-12 month timeframe - a short term bandaid for business continuity
59
What is the first step in knowledge management system development
Inventory knowledge assets
60
ILO
International Labour Organization- part of the UN. Shape policies and programs related to EE rights
61
What is a union steward
The person in the union who interacts with management
62
What is a PCA
Protected concerted activity
63
Type of industrial action taken by an employer
Lockout- ER shut down operations to prevent EEs from working
64
What is positive punishment
Added requirements in form of discipline - IE attend counseling for anger management
65
Negative punishment
Removal of valued stimuli
66
What is the chosen officer ADR
Employees can select an arbiter from a list of officers- greater empowerment and control over the situation
67
What body hears ULPs
Labor board
68
What is the role of a labor council
Serves in an advisory role
69
What is a best of breed strategy
Orgs pick the best applications for each HR fxn and so there have to wokr with many vendors
70
What is the digital native generation also known as
Generation Z
71
Global integration local responsiveness matrix
Defines desire to integrate global operations and allow local operations to develop their own strategies. HR will either direct, or advise, or monitor HR policy at local level
72
What is the triple bottom line
CSR concept

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