Consultation Flashcards
(15 cards)
SWOT analysis
Strengths, weaknesses, opportunities, and threats. Strengths and weaknesses are internal opportunities and threats are external.
SOAR analysis
Strengths Opportunities Aspirations Results
Multi Criteria Decision Analysis
Determine critical characteristics of a successful decision and use a matrix to score each alternative
Force Field Analysis
Analyzes forces favoring and opposing particular change
J Curve
When changes introduced decline and performance, and then if change is effectively managed, it will return to beyond previous levels to a new level of performance
How do you shift resistors?
Empathy, communication or support
How to shift people out of neutral?
Sell benefits and provide opportunities for in
How do you keep people welcoming change?
Recognition support and delegation
What are the three stages to Lewin’s model of change?
Unfreezing moving and re-freezing
How do we get people to unfreeze
Create a sense of urgency, assemble a strong team, and provide a clear
Vision
How do we get people to move in the transition state
Over communicate, empower action, ensure short-term success
How do we get people to refreeze and accept the new state?
Institutionalize and consolidate progress
What does the McKenzie 7S framework help us do
Analyze internal changes in an organization it is based on systems thinking, and if you change in one area, you need to recalibrate in the others
What are the three approaches to change for an organization?
Cascade, progressive, and organic. Organic radiates out unevenly.
