organizational change

Question 1

vocab:
Lower costs and rapid improvements in technology impacts firms internally and externally.

Answer 1

technology

Question 2

Technology facilitates the automation and improve of processes which eads to lower costs, increased efficiency, and better data to make decisions. Examples: Migration to cloud, big data, applications, automation of jobs

Answer 2

internal

Question 3

Technology facilitates the continuous improvement of existing products and services as well as development of new products and services: Ex. Smart phone apps, electronics on wheels

Answer 3

external

Question 4

Virtual reality can enhance training of new employees and customers as well as enhancing new products and services. Medical devices incorporating virtual reality. AI’s future impact

Answer 4

both (technology)

Question 5

The lost of sales/profits to a competitor threatens the life of a firm, and this ignites change to survive. Sometimes this results in mergers and acquisitions. Ex. Ford

Answer 5

competition

Question 6

When labor markets arde tight, firms must change to maintain and recruit talent. Ex. WFH, flexible work hours, office layouts, benefits, work-life balance

Answer 6

people

Question 7

what are the 3 market forces for change

Answer 7

1. technology,
2. competition
3. people

Question 8

Redistribution of power (reward, coercive, references, legatamiate, export)

Answer 8

Organizational Resistance to Change

Question 9

what are the organizational resistance for change (5)

Answer 9

1. decision making power
2. group interim
3. threatened expertise
4. new resource allocations
5. embedded culture and systems

Question 10

Change in authority to take decisions threatens an individual’s power relationship with others. Example: switching from centralized to decentrailed decision-making.

Answer 10

decision making power

Question 11

Even if individuals embrace change, other team members, may pressure them to drop their support.

Answer 11

Group Interia

Question 12

High valuable individual and group expertise developed over years is suddenly of little or no value. Example, Sweitching tech platforms

Answer 12

Threatened expertise

Question 13

Meaningful change reqquires a reallocation of funds from one group to another resulting in winners and losers.

Answer 13

New Resource Allocations

Question 14

Cultural components (norms, rituals, values, stories) have guided the development the existing information systems and procedures to produce consistent and stable results. This formal and informal structures provide significant resistance. Ex. System of rewards/ motivation

Answer 14

Embedded Culture and Systems

Question 15

how to leaders influence organizational culture

Answer 15

reference and reward power

Question 16

Stating the organization’s new strategy / culture should be included in all communication including promotion announcement, annual and quarterly financial statements, reorganiation, announcements, and all other internal and external communication

Answer 16

Consistent Communication

Question 17

Consistently modeling values nad beahiors tht reinforce the culture demonstrating that the espoaused culture applies to them. Ex: Walamrt executueves sharing hotel rooms

Answer 17

Role Modeling

Question 18

Nitrite existing traditions, stories, and rituals that express, define, and reinforce the new exposed culture. If lacking the CEO may have to establish new ones

Answer 18

rituals

Question 19

what are the brand approaches to changing culture

Answer 19

Reference and Coercive Power

Question 20

Change must start from the top with leaders demonstrating a strong commitment to the new culture and serving as a role model for the desired behaviors and values through their actions, decisions, and communication

Answer 20

Top-Down

Question 21

Firing the CEO and other members of the top management team strongly communicates the need for major change and creates the expectation that the new leaders from outside of the company will be bringing values and norms.

Answer 21

New Leader Top-Down

Question 22

Empower employees to actively participate in the change process by soliciting their feedback, involving them in decision- making and encouraging them to take ownership of the new culture. This fosters sense of ownership and commitment among employees.

Answer 22

bottom- up

Question 23

how to change organizations culture

Answer 23

1. define espoused value
2. Promote New Strategy/ Culture
3. Change Organizational Structure
4. Promote Proponents
5. Address Resistance
6. Align Systems and Processes
7. Align Culture with Brand
8. Sustain Momentum

Question 24

Do people understand them and how they relate to day to day behavior? Come up with behavioral descriptors for each value you define adn articulate how those would translate into actionable behavrios at all levels

Answer 24

Define Espoused Values

Question 25

Formally change and promote the new mission and values statements on company website and all publications. Strategy and culture are inseparable and must always be communicated together.

Answer 25

Promote New Strategy/ Culture

Question 26

Change organization chart to evaluate and create new positions in support of new values. Example. Quality value needs VP of quality control, innovation needs VP pd R&D.

Answer 26

Change Organizational Structure

Question 27

Highlight and promote people who embody the new culture and clearly state how they do this in promotion announcements

Answer 27

Promote Proponents

Question 28

Expect resistance and address it proactively through open dialouge, coaching, and support. Encourage constructive feedback and create a safe environment for employees to express their concerns. Firing and demoting empployees is a last resort.

Answer 28

Address Resistance

Question 29

Review existing systems, processes, and policies to ensure they support the desired culture. This may involve revising performance management systems, reward systems, reward structures, recruitment, and onboarding practices to reinforce the new cultural norms.

Answer 29

Align Systems and Processes

Question 30

values resonate with both employees and customers who are consuming products and serv ices that are produced from the culture.

Answer 30

Align Culture with Brand

Question 31

Cultural changes is an outgoing process that requires continuous effort and reinforcement.

Answer 31

Sustain Momentum