ch 3 motivating behavior

Question 1

what is Masco hierarchy of needs

Answer 1

Physiological, safety, social , esteem and self actualization needs
Limitations: There is no Hierarchy, People deal with multiple levels at same time

Question 2

what is herzberg two factor theory

Answer 2

Hygiene factors and Motivational Factor

Question 3

the job factors which are essential for existence of motivation at
workplace. These do not lead to positive satisfaction for long-term.

also known as

dissatisfiers or maintenance factors

Answer 3

hygiene factor

Question 4

Motivation Factors

Answer 4

Recognition
sense of achievement
growth and promotional opportunities
Responsibility
Meaningfulness of the Work

Question 5

what is McClelland’s Theory of Needs

Answer 5

needs of achievement, affiliation, and power

high need of all three

Question 6

what is the best way to repond to inequity

Answer 6

balance the mathematical equation

1. change my inputs and outputs
   change my perceptions of myself and others
   change comparisions
   leave the situations

Question 7

vocab: The likelihood that one’s efforts will lead to desired performance is based on past. Experience nad perceived difficulty of achieving goal as well as uncontrollable aspects in one’s ability and the environment.

Answer 7

Expectancy Probability

Question 8

vocab: The likelihood the achievement of the goal will results in desired outcomes ( salary increase,status)

Answer 8

Instrumentality Proabability

Question 9

what are the 3 components of motivation

Answer 9

expectancy probabilty
intrumential probablity
valence

Question 10

vocab
The value the individual places on the outcomes which is different for individual and situations

Answer 10

valence

Question 11

vocab:

based on past experience
desire will lead to job performance

Answer 11

Expectancy probability

Question 12

vocab:
the achievement of the goal will result in desired outcomes

Answer 12

instrument probability

Question 13

poster lawler model is about what

Answer 13

rewards

Question 14

Porter Lawler model is what (8)

Answer 14

effort
value of reward
Perceived effort-reward probability
performance
extrinsic rewards
intrinsic rewards
perceived equity of rewards
satisfaction

Question 15

vocab; Porter Lawler model
their performance and reward and the emotions of the job well done

Answer 15

satisfaction

Question 16

vocab; Porter Lawler model

performance matched with intrinsic and extrinsic rewards

Answer 16

perceived equity of rewards

Question 17

vocab; Porter Lawler model

An individual is directly linked to the effort invested by the individual as well as
ability and role perception

Answer 17

performance

Question 18

vocab; Porter Lawler model
Individuals calculate the amount of effort required to complete the assigned task and the probability the amount of effort will complete task

Answer 18

Perceived effort-reward probability

Question 19

vocab; Porter Lawler model
while completing a task, an individual always contemplates the value of the reward which affects their efforts

Answer 19

value of reward

Question 20

vocab; Porter Lawler model

the energy and dedication an individual asserts in completing a task.

Answer 20

effort

Question 21

type of reward:
visible rewards for effective performance

ex. salary, bigger office, gifts

Answer 21

Extrinsic reward

Question 22

type of reward:

interpersonal feelings that gives us satisfaction for effective performance (good grade)

Answer 22

Intrinsic Reward

Question 23

two types of performance

Answer 23

ability and role perceptions

Question 24

vocab: When people observe the behaviors of others, recognize the consequences and alter their own behaviors

Answer 24

social learning

Question 25

vocab Behavrios is a function of consequences

Answer 25

Reinforcement Theory

Question 26

vocab Applying reinforcement theory to influence the behavior of people in organizations

Answer 26

Behavior Modification

Question 27

4 kinds of reinforcement

Answer 27

1. positive reinforcement increase the behavior (prizes for work) 2. extinctions decrease the behavior (stop laughing at off-color jokes NEGATIVE 3. punishment decrease the behavior (decrease hours of low performance) 4. negative reinforcement increase the behavior (Refrigerator door beeps)

Question 28

job designs in organizations[ are

Answer 28

1. job specializations- breaking down jobs (taylor scientific method) 2. job rotations- rotate employees reduce bordom 3. job enlargement- expand a job 4. job enrichment- give more tasks and control 5. job characteristics- designing jobs, meaningful work and feedback

Question 29

employee empowerment definiton

Answer 29

the process of enabling workers to set their own work goals, make decisions, and solve problems within their sphere of responsibility

Question 30

what are the conditions for succcess organizations must be....

Answer 30

1. Sincer for efforts to give power and autonomy 2. Maintaining empowerment when wrong decisions are made 3. Systematic and patient in efforts to empower employees 4. Willing to modify, broaden, and increase training

Question 31

flexible work arrangements (4)

Answer 31

compressed work schedule - 40 hrs in less than 5 days job sharing - extended work schedules - long work periods alternative workplace- work from home

Question 32

goal setting theory (4)

Answer 32

1. goal difficulty - challenging and requires effort 2. goals specificity- clarity 3. goal acceptance - their own goal 4. goal commitment - personally interested in the goal

Question 33

Vocab: a performace appraisl method in which employees recieve feedback from suborindates, superioers, and colleagues

Answer 33

performance management 360- degree feedback

Question 34

types of rewards

Answer 34

1. compensation package 2. Incentive systems 3. benefits 4. perks 5. employee recognition

Question 35

type of rewards vocab: the total array of money, incentives, benefits, and perks provided by an organization to an individual

Answer 35

compensation package

Question 36

types of rewards vocab: plans in which employees can earn additional compensation in return for certain types of performance

Answer 36

incentive systems

Question 37

types of rewards vocab: indirect compensation some of which is legally required

Answer 37

benefits

Question 38

types of rewards vocab: Special privileges awarded to select members of an organization (making membership)

Answer 38

perks

Question 39

types of rewards vocab: financial or non financial, acknowledgement, and praise for desired employee behaviors and outcomes

Answer 39

employee recognition