OS and Application Issues nahhhhhhh

Question 1

What Windows OS issues can you assist with?

Answer 1

Display, BitLocker, updates, cache, backup, safe mode, power settings, accessibility.

Question 2

What MacOS issues can you assist with?

Answer 2

Display, permissions, mounting drives, AirDrop, Activity Monitor, iCloud/Time Machine backup.

Question 3

How do you support mobile devices?

Answer 3

Restart, fix charging, email, MDM, Android/iOS familiarity.

Question 4

What is virtualization and what are cloud models?

Answer 4

Virtual machines/hypervisors; cloud providers (AWS, Azure, GCP); direct incidents based on service model.

Question 5

What are common application support tasks?

Answer 5

Installing from approved sources, resolving email/collaboration/productivity app issues.