Tools for the damn job Flashcards
(3 cards)
1
Q
Name remote access tools used in support.
A
Remote Desktop, Webex, TeamViewer, VNC, Remote Management.
2
Q
What tools are used for troubleshooting and documentation?
A
AI tools (with ethical awareness), search engines, technical forums, KB articles.
3
Q
What are the ethical considerations for AI in IT support?
A
Understand limitations, avoid sharing sensitive data, maintain privacy.
