Part 4 Flashcards Preview

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Flashcards in Part 4 Deck (11):
1

Running the shift

Stays on the floor (eyes ears open)
Observes and takes action
Reg travel path and check pepc

2

Travel path

Predetermined route of check the 4Ms + safety and security of the store

Done every after 30mins

3

Setting priorities

-crisis or potential crisis situation (food safety)
-any prob that directly impacts on FSC and has serious effect on csat
•any complaints not related to Food safety
•intefere w/ comfort and convenience of cx
•appearance of the store
-use common sense

4

Post Shift Evaluation

Asses shift objectives
Identify factors
Actions taken
Communicate to MIC

5

Endorsements

4Ms

6

What to endorse

Prob u acted on
Prob can be acted by nxt shift
In bullet forms
Significant events
Dont endorse ur responsibilities

7

Tools for effective floor control

FSC checklist
Travel path guide
CIN
MAC
Breaklist
Thermometer
Timer

8

Potential problem analysis

Systematic examination of a planned course of action to anticipate potential prob and determine appropriate combi of preventive and contingent actions

9

Potential problem

Deviation or a trouble that could occur in the future

10

Types of action to deal w potential prob

Preventive -
Contingent - minimize adverse effects

11

Steps in PPA

State potential prob
Determine causes
Set preventive action
Set contingent action