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Flashcards in People / human resources Deck (26):
0

What is meant by absenteeism and what is the formula for it?

How can absenteeism be improved?

The proportion of employees not at work on any given day

Total days off work
_________________. X100
Total days possible

Can be improved by:
Making the job more interesting and challenging
Offering attendance bonuses
Improving working conditions

1

What is the chain of command

The reporting system from the top to the bottom of the hierarchy

2

Define communication flows

The way in which employees communicate within or throughout the hierarchies

3

Define delegation

Delegation is the process of passing authority down the hierarchy froma manager to subordinate

4

It is meant by external communication

The exchange of information takes place with individuals outside of the business

5

What is meant by external recruitment

Any job vacancy with an employee from outside the firm

6

What are fringe benefits

Benefits received by an employee in addition to their wages or salary four example a company car

7

What Is induction training

Education for new employees about the business usually involving learning about the way the business works rather than a particular job they'll do

8

What Is internal communication

Exchange of information that takes place within an organisation for example meetings

9

DeFine internal recruitment

Filling a job vacancy by selecting a person who is already employed by the organisation

10

Define what a job description is

A detailed statement of the nature of the job identifying precise tasks and responsibilities involved

11

What is job enrichment

Giving employees are greater responsibilities and offering challenges to allow them to utilise the skills that

12

What is labour productivity and what is the formula to working it out

Measurements of output per worker in a given time
Total output
________________
No. of employees

13

What is labour turnover and what is the formula to working it out

The proportion of employees leaving a business within a period of time

Number of employees leaving a business within a period of time
__________________________________________________________x100
Average amount of employees hired within that period of time

14

What does it mean if a company has tall structures with a narrow span of control
Give advantages and disagvantages

There are more levels of hierarchy with each manager directly in charge of less people
It allows for more promotional opportunities
More staff means more costs
Less delegation - lower morale and commitment
Tight supervision
Communication flow problems reporting to managers

15

What is a flat organisational structure with wide spams of control
Five advantages and disadvantages

It's a structure with less levels of hierarchy and where each manager has a lot of subordinates to manage
Managers have less time for each subordinate
Less supervision
More delegation means higher responsibility
Communication flow down hierarchy improves
Reduced costs as less level managers

16

Roughly explain the recruitment process

Job analysis
Creating a job description
Produce a person specification
Internal or external recruitment
Advertising it
Decide whether to create a application or CVs
Short list best candidates
Interview and assess candidates in person
Appoint candidate

17

What does a company have to take into consideration before recruiting

Size of the company
The funds available
The level of the job
Relevant skills or experience

18

Define training

The provision of work-related education to do with the job

19

Advantages and disadvantages of training

Advantages-
Improves efficiency and productivity
Reduces accidents and wastage
Improves the ability of an employee
Encourages working towaRds organisational goals

Disadvantages-
Can be expensive
Can be time consuming
May not be relevant or needed

20

Define and explain external and internal training

External training- training for a specific skill outside of the organisation, for example college

Internal training- where the skills are necessity to the job, for example a new computer system

21

Define on-the-job and off-the-job training giving benefits and drawbacks

On the job:
Where an employee learns a skill by seeing how it is carried out by an experienced employee...

Cheaper and takes place in a realistic working environment, however the quality of it depends on the ability of the instructor

Off the job:
Off the job includes different types of training but that in the workplace

More generic skills and knowledge, tought by experts, however is more expensive and is not unique to that company

22

Define motivation

Motivation is the will to work

23

What is Maslows hierarchy of needs and how can it apply to motivating employees

Maslows hierarchy of needs is broken into basic needs, safety needs, social needs, esteem needs and self actualisation.

Safety needs- contracted jobs, employees will feel safe in their job and won't have to worry about firing too much etc

Social needs- group work or social events allow people to form friendships with colleagues which may motivate them to perform

Esteem needs- room for promotion or promotion itself may motivate employees to perform to gain promotion, and will award them for their work if they gain it

24

What was Taylor's theory on motivation?

Taylor believed that people only work for financial gain and was a strong believer that people would be more efficient with piece work, where people were paid per item produced. He thought breaking jobs into simple, repetitive tasks

25

Name 2 other forms (baring Maslow and Taylor) of motivation for employees

Profit sharing: where proportion of profits of the firm are split between employees - the idea that the more they sell the more they earn

Fringe benefits: forms of rewards apart from their salary such as cars