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Flashcards in People / human resources Deck (26):

What is meant by absenteeism and what is the formula for it?

How can absenteeism be improved?

The proportion of employees not at work on any given day

Total days off work
_________________. X100
Total days possible

Can be improved by:
Making the job more interesting and challenging
Offering attendance bonuses
Improving working conditions


What is the chain of command

The reporting system from the top to the bottom of the hierarchy


Define communication flows

The way in which employees communicate within or throughout the hierarchies


Define delegation

Delegation is the process of passing authority down the hierarchy froma manager to subordinate


It is meant by external communication

The exchange of information takes place with individuals outside of the business


What is meant by external recruitment

Any job vacancy with an employee from outside the firm


What are fringe benefits

Benefits received by an employee in addition to their wages or salary four example a company car


What Is induction training

Education for new employees about the business usually involving learning about the way the business works rather than a particular job they'll do


What Is internal communication

Exchange of information that takes place within an organisation for example meetings


DeFine internal recruitment

Filling a job vacancy by selecting a person who is already employed by the organisation


Define what a job description is

A detailed statement of the nature of the job identifying precise tasks and responsibilities involved


What is job enrichment

Giving employees are greater responsibilities and offering challenges to allow them to utilise the skills that


What is labour productivity and what is the formula to working it out

Measurements of output per worker in a given time
Total output
No. of employees


What is labour turnover and what is the formula to working it out

The proportion of employees leaving a business within a period of time

Number of employees leaving a business within a period of time
Average amount of employees hired within that period of time


What does it mean if a company has tall structures with a narrow span of control
Give advantages and disagvantages

There are more levels of hierarchy with each manager directly in charge of less people
It allows for more promotional opportunities
More staff means more costs
Less delegation - lower morale and commitment
Tight supervision
Communication flow problems reporting to managers


What is a flat organisational structure with wide spams of control
Five advantages and disadvantages

It's a structure with less levels of hierarchy and where each manager has a lot of subordinates to manage
Managers have less time for each subordinate
Less supervision
More delegation means higher responsibility
Communication flow down hierarchy improves
Reduced costs as less level managers


Roughly explain the recruitment process

Job analysis
Creating a job description
Produce a person specification
Internal or external recruitment
Advertising it
Decide whether to create a application or CVs
Short list best candidates
Interview and assess candidates in person
Appoint candidate


What does a company have to take into consideration before recruiting

Size of the company
The funds available
The level of the job
Relevant skills or experience


Define training

The provision of work-related education to do with the job


Advantages and disadvantages of training

Improves efficiency and productivity
Reduces accidents and wastage
Improves the ability of an employee
Encourages working towaRds organisational goals

Can be expensive
Can be time consuming
May not be relevant or needed


Define and explain external and internal training

External training- training for a specific skill outside of the organisation, for example college

Internal training- where the skills are necessity to the job, for example a new computer system


Define on-the-job and off-the-job training giving benefits and drawbacks

On the job:
Where an employee learns a skill by seeing how it is carried out by an experienced employee...

Cheaper and takes place in a realistic working environment, however the quality of it depends on the ability of the instructor

Off the job:
Off the job includes different types of training but that in the workplace

More generic skills and knowledge, tought by experts, however is more expensive and is not unique to that company


Define motivation

Motivation is the will to work


What is Maslows hierarchy of needs and how can it apply to motivating employees

Maslows hierarchy of needs is broken into basic needs, safety needs, social needs, esteem needs and self actualisation.

Safety needs- contracted jobs, employees will feel safe in their job and won't have to worry about firing too much etc

Social needs- group work or social events allow people to form friendships with colleagues which may motivate them to perform

Esteem needs- room for promotion or promotion itself may motivate employees to perform to gain promotion, and will award them for their work if they gain it


What was Taylor's theory on motivation?

Taylor believed that people only work for financial gain and was a strong believer that people would be more efficient with piece work, where people were paid per item produced. He thought breaking jobs into simple, repetitive tasks


Name 2 other forms (baring Maslow and Taylor) of motivation for employees

Profit sharing: where proportion of profits of the firm are split between employees - the idea that the more they sell the more they earn

Fringe benefits: forms of rewards apart from their salary such as cars