People in business (communication) Flashcards
(20 cards)
definition of communication
the transferring of a message from the sender to the receiver, who understands the message
definition of messages
the information or instructions being pushed by the sender to the receiver
definition of internal communication
communication between members in the same organisation
examples of internal communication
- notices
- telephone calls
- e-mails
- letters
- meetings
definition of external communication
communication between the organisation and other organisations or individuals
examples of external communication
- advertisement
- websites
- letters
- social media
definition of medium of communication
the method used to send a message
definition of feedback
the reply from the receiver which shows whether the message has arrived, been understood and, if necessary acted upon
definition of one-way communication
where information flows in only one direction which does not call for or require a response
definition of two-way communication
when information flows both ways, the receiver gives a response to the message and there is a discussion about it
definition of verbal communication
sending and receiving information by separating to another person
definition of written communication
the exchange of information through written words
definition of visual communication
the use of visual elements to convey information and ideas effectively
examples of verbal communication
- face to face meeting
- virtual meeting
examples of written communication
- emails
- text message
- letters
examples of visual communication
- social media
- posters
- noticeboard
definitions of communication barriers
factors that stop effective communication of messages
communication barriers caused by the sender
- difficult language
- speaking too quickly or unclearly
- wrong message or passing it to wrong receiver
- message too long
communication barriers caused by the medium
- message is lost
- wrong channel has been used
- long chain of command
- no feedback
- breakdown of medium
communication barriers caused by receiver
- not listening or paying attention
- not like or trust the sender
- forget to send feedback
