PMBOK Chapter 8 - Project Quality Management Flashcards Preview

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Flashcards in PMBOK Chapter 8 - Project Quality Management Deck (21):

Project Quality Management

includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken


Plan Quality Management (process)

the process of identifying quality requirements and/or standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements and/or standards


Perform Quality Assurance (process)

the process of auditing the quality requirements and the results from quality control measurements to ensure that appropriate quality standards and operational definitions are used


Control Quality (process)

the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes


What is cost-benefit analysis?

a cost-benefit analysis for each quality activity compares the cost of the quality step to the expected benefit


What is Cost of Quality (COQ)?

includes all costs incurred over the life of the product by investment in preventing nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements


What are the seven basic quality tools?

1) Cause and effect diagrams (also known as fishbone or Ishikawa diagrams
2) Flowcharts
3) Checksheets
4) Pareto diagrams
5) Histograms
6) Control chart
7) Scatter diagrams


What is benchmarking?

involves comparing actual or planned project practices to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance


What is design of experiments (DOE)?

statistical method for identifying which factors may influence specific variables of a product or process under development or in production


What is statistical sampling?

involves choosing part of a population of interest for inspection.


What is the quality management plan?

a component of the project management plan that describes how the organization's quality policies will be implemented. It describes how the project management team plans to meet the quality requirements set for the project


What is the process improvement plan?

subsidiary or component of the project management plan. It details the steps for analyzing project management and product development processes to identify activities that enhance their value.


What are quality metrics?

specifically describes a project or product attribute and how the control quality process will measure it. it is an actual value


What are affinity diagrams?

(quality management and control tool) similar to mind-mapping techniques in that they are used to generate ideas that can be linked to form organized patterns of thought about a problem


What are process decision program charts (PDPC)?

(quality management and control tool) used to understand a goal in relation to the steps for getting to the goal


What are interrelationship digraphs?

(quality management and control tool) an adaptation of relationship diagrams. they provide a process for creative problem solving in moderately complex scenarios that possess intertwined logical relationships for up to 50 relevant items


What are tree diagrams?

(quality management and control tool) also known as systematic diagrams and may be used to represent decomposition hierarchies such as the WBS, RBS and OBS (organizational breakdown structure)


What are prioritization matrices?

(quality management and control tool) identify the key issues and the suitable alternatives to be prioritized as a set of decisions for implementation


What are activity network diagrams?

(quality management and control tool) previously known as arrow diagrams, they are used with project scheduling methodologies


What are matrix diagrams?

(quality management and control tool) used to perform data analysis within the organizational structure created in the matrix


What are quality audits?

a structured, independent process to determine if project activities comply with organizational and project policies, processes and procedures.