PMBOK Chapter 9 - Project Human Resource Management Flashcards

1
Q

Project Human Resource Management

A

includes the processes that organize, manage and lead the project team

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2
Q

Plan Human Resource Management (process)

A

the process of identifying and documenting project roles, responsibilities, required skills, reporting relationships, and creating a staffing management plan

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3
Q

Acquire Project Team (process)

A

the process of confirming human resource availability and obtaining the team necessary to complete project activities

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4
Q

Develop Project Team (process)

A

the process of improving competencies, team member interaction, and overall team environment to enhance project performance

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5
Q

Manage Project Team (process)

A

the process of tracking team members performance, providing feedback, resolving issues, and managing changes to optimize project performance

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6
Q

What are hierarchical-type charts?

A

(organization charts and position description) the traditional organization chart structure can be used to show positions and relationships in a graphical, top-down format

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7
Q

What are matrix-based charts?

A

(organization charts and position description) responsibility assignment matrix (RAM) is a grid that shows the project resources assigned to each work package

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8
Q

What are text-oriented formats?

A

(organization charts and position description) team member responsibilities that require detailed descriptions can be specified in text-oriented formats.

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9
Q

What is networking?

A

the formal and informal interaction with others in an organization, industry, or professional environment

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10
Q

What is organizational theory?

A

provides information regarding the way in which people, teams and organizational units behave

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11
Q

What is the Human Resource management plan?

A

a part of the project management plan, provides guidance on how project human resources should be defined, staffed, managed and eventually released

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12
Q

What is pre-assignment?

A

when project team members are selected in advance

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13
Q

What is negotiation?

A

staff assignments are negotiated on many projects.

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14
Q

What is acquisition?

A

when the performing organization is unable to provide the staff needed to complete a project, the required services may be acquired from outside sources

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15
Q

What is multi-criteria decision analysis?

A

selection criteria are often used as a part of acquiring the project team.

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16
Q

What are project staff assignments?

A

the documentation of these assignments can include a project team directory, memos to team members, and names inserted into other parts of the project management plan

17
Q

What are interpersonal skills?

A

behavioral competencies that include proficiencies such as communication skills, emotional intelligence, conflict resolution, negotiation, influence, etc

18
Q

What is training?

A

includes all activities designed to enhance the competencies of the project team members

19
Q

What are team-building activities?

A

can vary from a 5-minute agenda item in a status review meeting to an off-site, professionally facilitated experience designed to improve interpersonal relationships

20
Q

What are ground rules?

A

establish clear expectations regarding acceptable behavior by project team members

21
Q

What is colocation?

A

also referred to as “tight matrix”, involves placing many or all of the most active project team members in the same physical location to enhance their ability to perform as a team

22
Q

What is recognition and rewards?

A

part of the team development process involves recognizing and rewarding desirable behavior

23
Q

What are personnel assessment tools?

A

give the project manager and the project team insight into areas of strength and weakness

24
Q

What are team performance assessments?

A

effective team development strategies and activities are expected to increase the team’s performance, which increases the likelihood of meeting project objectives

25
Q

Five general techniques for resolving conflict:

A

1) Withdraw / Avoid - retreating from an actual or potential conflict situation; postponing the issue to be better prepared or to be resolved by others
2) Smooth/Accommodate - emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships
3) Compromise / Reconcile - searching for solutions that bring some degree of satisfaction to all parties in order to temporarily or partially resolve the conflict
4) Force / Direct - pushing one’s viewpoint at the expense of others; offering only win-lose solutions, usually enforced
5) Collaborate / Problem Solve - incorporating multiple viewpoints and insights from differing perspectives; requires a cooperative attitude and open dialogue that typically leads to consensus and commitment