PMP Study From Coursera - Course 6

Question 1

Refers to being responsible for decisions associated with a project or task

Answer 1

Accountability

Question 2

Reaching agreement between two or more parties

Answer 2

Alignment

Question 3

A project management document

Answer 3

Artifact

Question 4

In an interview, these questions ask the interviewee to share an example when they had to practice a particular skill

Answer 4

Behavioral questions

Question 5

Refers to evaluating success against a standard

Answer 5

Benchmarking

Question 6

The expected gains of a project

Answer 6

Benefits

Question 7

A three-point estimation formula that takes into account that the “most likely” case is more likely to occur, so it gives it more weight

Answer 7

Beta distribution (PERT)

Question 8

An estimate of the amount of money allocated to complete the project

Answer 8

Budget

Question 9

A type of question that can be answered with a single response, like “yes or no” and “true or false”

Answer 9

Closed-ended question

Question 10

A temporary alliance or partnering of individuals or groups in order to achieve a common purpose or to engage in a joint activity

Answer 10

Coalition

Question 11

An indication of confidence in an estimate’s accuracy

Answer 11

Confidence level rating

Question 12

Refers to Jay A. Conger’s four-step approach to effectively persuade and influence another person to consider new ideas: establish credibility, frame for common ground, provide evidence, and connect emotionally

Answer 12

Conger’s four steps

Question 13

A respectful form of feedback that is intended to help the recipient improve a piece of work

Answer 13

Constructive criticism

Question 14

The money spent on project tasks as well as prices of things like time, resources, and labor

Answer 14

Costs

Question 15

Specific tasks and tangible outcomes that enable the team to meet project goals

Answer 15

Deliverables

Question 16

A relationship between two project tasks, where the start or completion of one depends on the start or completion of the other

Answer 16

Dependency

Question 17

Knowledge of a specific industry, topic, or activity

Answer 17

Domain knowledge

Question 18

The actual time it takes to complete a task

Answer 18

Effort estimate

Question 19

The ability to understand and feel what others are feeling

Answer 19

Empathy

Question 20

A quick professional summary of yourself

Answer 20

Elevator pitch

Question 21

The act of observing, measuring, and then comparing findings to a set of agreed-upon criteria

Answer 21

Evaluation

Question 22

The specific type of data that needs to be collected to help answer an evaluation question

Answer 22

Evaluation indicator

Question 23

A presentation that examines how well your project is working according to a set of standards

Answer 23

Evaluation presentation

Question 24

A key question about the outcomes, impact, and/or effectiveness of a project or program

Answer 24

Evaluation question

Question 25

A few sentences to a paragraph that describe a project’s purpose and outcome; provides an overview of the main points of a larger report

Answer 25

Executive summary

Question 26

In an interview, these questions aim to assess the interviewee on knowledge of basic project management skills

Answer 26

Factual questions

Question 27

Refers to compiling all links and documentation into one place for historical purposes

Answer 27

Good product hygiene

Question 28

In an interview, these questions present a scenario to assess the interview on how they would go about working through that experience

Answer 28

Hypothetical questions

Question 29

A presentation guided by a deck or slideshow that shows key stakeholders the value that’s been added by the project

Answer 29

Impact report

Question 30

Refers to how much power a stakeholder has and how much their actions affect the project outcome

Answer 30

Influence

Question 31

Interest: Refers to how much the stakeholder’s needs will be affected by project operations and outcomes K Key accomplishments: The section of the executive summary that discusses which activities, tasks, and milestones helped your project find success L Lessons learned: The section of the executive summary that discusses potential improvements and how future processes will be changed for the better M Micromanaging: Refers to when a manager too closely observes, controls, or continuously reminds the people they’re managing of the work they’ve been assigned Milestones: Important points within the schedule that indicate progress Most likely estimate: An estimate for a task that assumes some issues might occur based on how long the task usually takes under normal circumstances Multiple choice question: A closed-ended question that has several answer choices Mutual benefit: Refers to when all parties involved gain some kind of benefit or advantage Mutually beneficial agreement: An agreement that benefits all parties involved O Objective criteria: Standards by which something can be judged based on neutral information like market value, research findings, previously-documented experience, or laws and regulations Objectives and key results (OKRs): A combination of a goal and a metric to determine a measurable outcome One-pager: A one-page document that provides an overview of your project Open-ended question: A type of question that requires more than a one-word answer; asks respondents to answer in their own words Optimistic estimate: An estimate for a task that assumes the best-case scenario—that issues will not occur Out-of-scope: Details that are not included in the project plan and don’t contribute to the project’s goal Overhead: The business expenses not directly attributed to creating a product or service P Pessimistic estimate: An estimate for a task that assumes the worst-case scenario—that issues will definitely occur Power-interest grid: A chart that provides clarity about whom to prioritize and how best to approach negotiations with each stakeholder Project charter: A formal document that clearly defines the project and outlines the necessary details to reach the project’s goals Project closeout report: A document created by project managers for project managers, future project managers, and anyone interested in the project elements and artifacts Project goals: The desired results of the project Project plan: Documentation that defines the scope, tasks, milestones, budget, and overall activities in order to keep the project on track Project summary: A brief overview of the project that outlines the project goals Project tasks: Activities that need to be accomplished within a set period of time Project vision : The section of the executive summary that specifies the need the project is fulfilling Q Quality assurance: A review process that evaluates whether the project is moving toward delivering a high-quality service or product; also known as QA Quality control: The techniques that are used to ensure quality standards are maintained when a problem is identified; also known as QC Quality management plan: Documentation of all the information needed to effectively manage quality throughout the project life cycle; defines the policies, processes, and criteria for project quality as well as the roles and responsibilities for carrying them out Quality planning: The process that the project manager or team establishes and follows for identifying and determining exactly which standards of quality are relevant to the project as a whole and how to satisfy them Quality standards: The requirements and specifications that a product or service must meet in order to be considered successful by the organization and the customer R Retrospective: A workshop or meeting that gives project teams time to reflect on a project S Scaled question: A closed-ended question that provides more than two options and asks the respondent to rate their answers on a scale Scope: The boundaries of a project Slide-based presentation: A series of digital slides used to visually present information SMART action item: A task that is specific, measurable, attainable, relevant, and time-bound SMART goals: Goals that are specific, measurable, attainable, relevant, and time-bound Stakeholder analysis: A visual representation of all stakeholders Stakeholder management: The process of maintaining good relationships with the people who have the most influence on one’s work STAR method: A way of organizing a response to an interview question following a story-like structure; stands for: situation, task, action, and result Storytelling: The process of turning facts into narrative to communicate something to an audience Summary sheet: A one- or two-page write-up with just the most relevant information Survey: A tool used to evaluate and measure the quality of a project’s process, goal, or deliverable Survey question: A question designed to collect data that can help answer evaluation questions Synthesizing: Refers to gathering information from multiple sources and using those points to help form an analysis T Three-point estimating: A technique used to help determine the most realistic time estimate for a task Time estimation: A prediction of the total amount of time required to complete a task Total duration estimate: An effort estimate plus any other factors, like getting approvals, prep work, testing, and so on Triangular distribution: A three-point estimation formula in which the weight of each estimate is identical, meaning the “most likely” case does not affect the final estimate more than the optimistic or pessimistic estimates

Question 32

Interest: Refers to how much the stakeholder’s needs will be affected by project operations and outcomes K Key accomplishments: The section of the executive summary that discusses which activities, tasks, and milestones helped your project find success L Lessons learned: The section of the executive summary that discusses potential improvements and how future processes will be changed for the better M Micromanaging: Refers to when a manager too closely observes, controls, or continuously reminds the people they’re managing of the work they’ve been assigned Milestones: Important points within the schedule that indicate progress Most likely estimate: An estimate for a task that assumes some issues might occur based on how long the task usually takes under normal circumstances Multiple choice question: A closed-ended question that has several answer choices Mutual benefit: Refers to when all parties involved gain some kind of benefit or advantage Mutually beneficial agreement: An agreement that benefits all parties involved O Objective criteria: Standards by which something can be judged based on neutral information like market value, research findings, previously-documented experience, or laws and regulations Objectives and key results (OKRs): A combination of a goal and a metric to determine a measurable outcome One-pager: A one-page document that provides an overview of your project Open-ended question: A type of question that requires more than a one-word answer; asks respondents to answer in their own words Optimistic estimate: An estimate for a task that assumes the best-case scenario—that issues will not occur Out-of-scope: Details that are not included in the project plan and don’t contribute to the project’s goal Overhead: The business expenses not directly attributed to creating a product or service P Pessimistic estimate: An estimate for a task that assumes the worst-case scenario—that issues will definitely occur Power-interest grid: A chart that provides clarity about whom to prioritize and how best to approach negotiations with each stakeholder Project charter: A formal document that clearly defines the project and outlines the necessary details to reach the project’s goals Project closeout report: A document created by project managers for project managers, future project managers, and anyone interested in the project elements and artifacts Project goals: The desired results of the project Project plan: Documentation that defines the scope, tasks, milestones, budget, and overall activities in order to keep the project on track Project summary: A brief overview of the project that outlines the project goals Project tasks: Activities that need to be accomplished within a set period of time Project vision : The section of the executive summary that specifies the need the project is fulfilling Q Quality assurance: A review process that evaluates whether the project is moving toward delivering a high-quality service or product; also known as QA Quality control: The techniques that are used to ensure quality standards are maintained when a problem is identified; also known as QC Quality management plan: Documentation of all the information needed to effectively manage quality throughout the project life cycle; defines the policies, processes, and criteria for project quality as well as the roles and responsibilities for carrying them out Quality planning: The process that the project manager or team establishes and follows for identifying and determining exactly which standards of quality are relevant to the project as a whole and how to satisfy them Quality standards: The requirements and specifications that a product or service must meet in order to be considered successful by the organization and the customer R Retrospective: A workshop or meeting that gives project teams time to reflect on a project S Scaled question: A closed-ended question that provides more than two options and asks the respondent to rate their answers on a scale Scope: The boundaries of a project Slide-based presentation: A series of digital slides used to visually present information SMART action item: A task that is specific, measurable, attainable, relevant, and time-bound SMART goals: Goals that are specific, measurable, attainable, relevant, and time-bound Stakeholder analysis: A visual representation of all stakeholders Stakeholder management: The process of maintaining good relationships with the people who have the most influence on one’s work STAR method: A way of organizing a response to an interview question following a story-like structure; stands for: situation, task, action, and result Storytelling: The process of turning facts into narrative to communicate something to an audience Summary sheet: A one- or two-page write-up with just the most relevant information Survey: A tool used to evaluate and measure the quality of a project’s process, goal, or deliverable Survey question: A question designed to collect data that can help answer evaluation questions Synthesizing: Refers to gathering information from multiple sources and using those points to help form an analysis T Three-point estimating: A technique used to help determine the most realistic time estimate for a task Time estimation: A prediction of the total amount of time required to complete a task Total duration estimate: An effort estimate plus any other factors, like getting approvals, prep work, testing, and so on Triangular distribution: A three-point estimation formula in which the weight of each estimate is identical, meaning the “most likely” case does not affect the final estimate more than the optimistic or pessimistic estimates