Pool 2 Flashcards by Jose Barrera

Questions

Answers

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A complex project is closing and many project team members report negative experiences The project stakeholders from various areas of” the organization may never work together again As part of the project’s requirements the project manager must provide lessons learned

How should the project manager ensure this requirement is met?

A. Document only the negative experiences so that alternative approaches can be developed for future projects

B. Facilitate a session with the project team to review only positive experiences

C. Reach out to each project stakeholder to capture their feedback on experiences from each phase of the project

D. Initiate documentation of both the positive and negative experiences using the issue log and record of escalation

Reach out to each project stakeholder to capture their feedback on experiences from each phase of the project

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During a project steering committee meeting, the project manager reports that a formerly supportive key ream member has become resistant to and negative about changes. Where should this information be captured?

A. Responsible, accountable, consult, and inform (RACI) matrix

B. Stakeholders engagement assessment matrix

C. Risk register and issue log

D. Work performance reports

Stakeholders engagement assessment matrix

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During the execution of a project, a key stakeholder asks the project manager why one high-level requirement was unmet. The project manager informs the stakeholder that they were unaware of the requirement.

What artifact should the project manager have referenced to capture this high-level requirement?

A. Statement of work (SOW)

B. Scope statement El

C. Project charter

D. Resource management plan

Project charter

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While preparing for a product launch, the project manager conducts a review and identifies a potential blocker to the launch. What should the project manager do?

A. Conduct a risk workshop

B. Update the risk register

C. Identify project risks k

D. Perform a risk analysis

Update the risk register

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In a project with a multigenerational team, some resources are underperforming due to differing viewpoints. This may cause project delays.

What should the project manager do?

A. Use the collaborate/problem solve technique.

B. Find new, more cooperate team members.

C. Define the communions management plan for the team

D. Use the force/direct technique

Use the collaborate/problem solve technique.

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While preparing a project charter for a new project, a project manager reviews lessons learned from previous projects the lessons learned documents show frequent issues with low engagement levels and stakeholder misalignment on project objectives.
What should the project manager do to avoid repetition of this issue in the new project?

A. Gather all the requirements provided by every individual stakeholder and include in the work breakdown structure (WBS).

B. Allow any stakeholder to join the change control board (CCB) at any time in the project.

C. Include all stakeholders in the responsibility assignment matrix (RAM) for acceptance of the deliverables.

D. Build a common understanding among stakeholders about key deliverables described in the approved project charter

Build a common understanding among stakeholders about key deliverables described in the approved project charter

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A project manager assumes a new project. As part of the initiation process, what should the project manager do prior to the planning stage?

A. Define the project sign-off criteria and create a risk register

B. Start gathering requirements and plan the kick-off meeting.

C. Develop the project charter and identify the stakeholders

D. Acquire the resources and determine the budget

Develop the project charter and identify the stakeholders

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While reviewing a status report a project manager notices that over a period of six months the coding quality tor one developer is statistically lower than another developer assigned the same task. Which tool should the project manager use to trace the problem’s source back to its actionable root cause?

A. Scatter diagram

B. Histogram

C. ishikawa diagram

D. Control chart

ishikawa diagram

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After identifying a new risk, a project manager wants to determine its impact on project objectives What should the project manager use to accomplish this?

A. Risk register

B. Risk breakdown structure (RBS)

C. Probability and impact matrix

D. Lessons learned repository

Risk register

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A project manager assumes a three-year, multiphase project with tight timelines. stakeholder schedules permit time for addressing only essential activities.

How should the project manager handle updating the lessons learned?

A. Schedule lessons learned meetings at the end of each phase.

B. Periodically seek feedback on lessons learned.

C. Wait to gather lessons learned until the end of each year.

D. Fast track the project by gathering lessons learned only at the end of the project

Periodically seek feedback on lessons learned.

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A project manager must track schedule variances over time. What tool or technique should be used to determine whether or not the variances are within acceptable limits?

A. Scatter diagram

B. Cause-and-effect diagram

C. Control chart

D. Control panel diagram

Control chart

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While managing a project for a multinational company, a project manager continues to accept changes from
the client to maintain a good relationship and secure new business. Three quarters of the way through the project, the budget is depleted.

What should the project manager have developed to prevent this?

A. Statement of work (SOW)

B. Change management plan

C. Cost management plan

D. Project scope statement

Change management plan

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A key project decision requires the support of all stakeholders. The project manager now teams that one key stakeholder was not previously identified. What should the project manager do to prevent this from being an obstacle to the project’s progress and success?

A. Review the stakeholder register.

B. Meet with the project sponsor.

C. Update the stakeholders engagement assessment matrix.

D. Conduct regular and timely reviews of the communications strategy.

Update the stakeholders engagement assessment matrix

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A company has a longstanding client who is often late with payment. The company now has a new project with this client. What document should the project manager use to ensure that payment delay information is documented for this project?

A. Risk management plan

B. Historical information and lessons learned repository

C. Assumption log

D. Project charter

Assumption log

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A project manager in a matrix organization notices that a resource is working a significant amount of overtime to complete project assignments. What should the project manager do next?

A. Update the risk register with this information.

B. Update the issue log with this information.

C. Discuss the situation with the resource’s manager.

D. Escalate the issue to the project sponsor

Escalate the issue to the project sponsor

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New members join a project during its execution phase. What process should the project manager use to integrate the new members?

A. Manage Team

B. Plan Communications Management

C. Plan Resource Management

D. Manage Communications

Plan Resource Management

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A project is using multiple vendors. What document should the project manager use to classify the various project documents in order to protect a vendor’s proprietary information?

A. Communications management plan

B. Procurement management plan

C. Project management information system (PMIS)

D. Statement of work (SOW)

Procurement management plan

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A project manager is conducting a project benefits analysis with key stakeholders of an IT project. An engineer from another department informs the project manager that there are systems impacted by the solution that have not yet been identified.

What should the project manager do?

A. Document this information in the risk register

B. Review the project benefits analysis to consider the additional impact

C. Note the engineer’s issue in the issue log

D. Work with the team to identify all stakeholders

Document this information in the risk register

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A project manager plans the agenda for a kick-off meeting As one of the first agenda items the project manager wants to set the strategic direction of the project Who should present this topic?

A. Customer

B. Project sponsor

C. Project manager

D. Functional manager

Project sponsor

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During risk analysis for a building renovation project, it is discovered that the building contains toxic materials that must be removed. What should the project manager do to mitigate this risk using the risk transference strategy?

A. Ask the client to remove the toxic materials and exclude this work from the contract.

B. Train personnel how to remove the toxic materials and then perform the work.

C. Increase the management reserves to address the potential impact of additional time and cost.

D. Hire a contractor to perform the work

Hire a contractor to perform the work

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After preparation of the project management plan, the project manager schedules a meeting with Key stakeholders. What part of the project will this complete?

A. Planning

B. Evaluation

C. Execution

D. Initiation

Planning

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A supplier continuously delays submitting status reports to the project management team. What should the project manager do?

A. Submit a request to change the supplier’s scope.

B. Send the supplier a warning letter and withhold payments to them.

C. Modify the inspections and procurement management plan

D. Develop a risk response plan

Develop a risk response plan

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During project execution, a project team develops a new response for an existing risk that will reduce the schedule by 30 days. What document should the project manager update?

A. Work breakdown structure (WBS)

B. Risk breakdown structure (RBS)

C. Mitigation plan

D. Risk register

Risk register

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An IT group rejects a project deliverable citing noncompliance with existing processes. The project team believes that reworking the deliverable would delay project delivery by three weeks. What should the project manager do? A. Document the rejection in the risk register and issue log. B. Communicate the impact of the rework to the IT group. C. Escalate the issue to the project sponsor D. Ask the IT manager to conduct a root cause analysis of the issue.

Document the rejection in the risk register and issue log.

During project execution, several concerned stakeholders confront the project manager with concerns The project manager discovers that these stakeholders' expectation^ were unrecorded and hence unmet What should the project manager have consulted to avoid this? A. Stakeholder analysis B. Project charter C. Stakeholder engagement plan D. Communications management plan

Stakeholder analysis

Phase two of a complex, multi-phase project is completed, and the customer accepts the deliverables What should the project team do to benefit from this phase? A. Measure customer satisfaction. B. Document and share lessons learned C. Obtain additional resources D. Perform a risk analysis

Document and share lessons learned

A new warehouse facility is under construction. The project manager knows that increasing the team?s training will result in a lower defect ratio. What should the project manager do next? A. Introduce a training program. B. Update the resource management plan. C. Increase quality control reviews. D. Add training costs to the budget.

Update the resource management plan.

Company A wants to subcontract the installation of a factory's building management system to company B. After some adjustments and a review of key stakeholder feedback, company B's project manager needs to develop the project charter for approval. What should company B's project manager consider as an input when developing the project charter? A. Submission of project management plan B. Letter of intent C. Letter of enquiry D. Subcontractor submittal approval

Subcontractor submittal approval

A project manager is convinced that a contractor is requesting work outside of the project's scope. What should the project manager do? A. Create a change request B. Review the scope statement with the contractor C. Inform the sponsor of the issue D. Hold a project review meeting to address the issue with the project team

Review the scope statement with the contractor

A project is three weeks behind schedule and the baseline finish date is two months away. The management team states there is no budget overtime pay. What Should the project manager do to complete the propel on schedule? A. Over-allocate resources B. Male a scope change request C. Crash the project schedule D. Fast track the project schedule

Fast track the project schedule

While developing the project charter stakeholders disagree about the project's most important objectives. What should the project ranger to resolve this? A. Ask a subject matter expert (SME) B. Escalate the issue to senior management C. Use interpersonal skills to resolve conflicts D. Defer the disagreement and conversation to a later project phase

Use interpersonal skills to resolve conflicts

Two team members argue about who will perform and report the status of a particular task. what source may be consulted to help resolve this? A. Work breakdown structure (WBS) B. Project sponsor C. Team members' functional managers D. Responsible, accountable, consult, and inform (RACI) matrix

Responsible, accountable, consult, and inform (RACI) matrix

An overseas project has a budget of US$4 million. Due to a decrease in the currency exchange rate, the project's cost performance index (CPI) is 0.91. What should the project manager do to address this issue'? A. Update the risk register B. Update the project management plan C. Request sponsor approval of the change D. Create a change request

Update the risk register

A project manager realizes that an issue that occurred several weeks ago has negatively impacting the schedule. When the mitigation plan is initiated, it fails because the required resources are now unavailable. What should the project manager have done to avoid this? A. Updated the resource management plan B. Sent out status reports to stakeholders C. Conducted stand-up meetings to communicate project status D. Reviewed and updated the risk mitigation plan

Updated the resource management plan

A project manager conducts an inquiry into the increase of scrapped material over the past quarter. The project manager assembles a team and proposes a project business case to overhaul the system. What should the project manager use to justify and establish boundaries for validating the viability of this project1? A. Benchmarking B. Questionnaires and surveys C. Cost-benefit analysis D. Cost of quality (COQ) method

Cost-benefit analysis

An external audit concludes that a project is six to 12 months behind schedule. The project manager and the project team agree. What should the project manager do next? A. Initiate the change request process B. Update the risk register C. Set a new project schedule baseline D. Revise the work breakdown structure (WBS)

Update the risk register

A demanding project stakeholder insists that an additional feature be added to a project product without changing the scope, budget or schedule. The project manager allows this feature to be included since it adds great value to the end product. However, this lengthens the project schedule and increases project cost. Which process should the project manager have following before including the additional product feature? A. Change management B. Schedule and cost management C. Product scoping D. Requirements definition

Change management

During a project's execution phase. the project manager receives notice from environment authorities to stop work. What should the project manager have done to avoid this? A. Defined a detailed scope of work B. Developed a comprehensive project management plan C. Identified project risks D. Identified stakeholders

Identified stakeholders

After preparing the work breakdown structure (WBS), the project manager is ready to assign task areas to project team members. Subsequently, the project sponsor asks to add requirements that the team feels are unachievable. What should the project manager do next? A. Evaluate the impact of the request on the project scope, schedule, and budget. B. Use expert judgment to adjust the WBS based on the new requirements. C. Review the project scope and resources to assess the feasibility of satisfying the request. D. Collect requirements, and conduct a team brainstorming session.

Evaluate the impact of the request on the project scope, schedule, and budget.

An organization is completing a critical milestone during the construction of residential properties. The project is fully sponsored by the government. Ten days prior to completion of this key project phase: affected community members begin a four-day protest causing the project to be put on hold. What should the project manager do? A. Increase effort on the project. B. Mitigate the risk. C. Review the timeline D. Escalate the issue to the project sponsor

Escalate the issue to the project sponsor

Upon approval, a new project manager immediately begins a project. Three points into me project, the project manager identifies numerous obstacle. What should the project manager have done? A. Performed a quantitative risk analysis B. Performed a qualitative risk analysis C. Identified risks D. Planned risk responses

Identified risks

A senior engineer notifies the project manager that there will be a delay in the product's development This will now delay user acceptance testing and possibly, user training What should the project manager use to analyze the impact on the project's completion date? A. Program evaluation and review technique (PERT) B. Reserve analysis C. Critical path method (CPM) D. What-if scenario analysis

What-if scenario analysis

A team member suggests using a mobile instant messaging application to allow the team to promptly approve measures for improving the project's schedule and costs To what should the project manager refer to implement this suggestion? A. Stakeholder engagement plan B. Schedule baseline C. Change management plan D. Scope management plan

Stakeholder engagement plan

A project team discovers an opportunity to enhance software without impacting the budge! or schedule The team makes the enhancement without proper documentation, which later causes production issues What process should have been conducted to prevent this? A. Control Schedule B. Perform Qualitative Risk Analysis C. Plan Scope Management D. Perform Integrated Change Control

Perform Integrated Change Control

A project team delivers a system in its pilot phase, and the customer identities an issue that affects the end users. After the project team works on the issue tor a week the customer informs the project manager's supervisor that the issue is not being addressed and requests immediate action. What should the project manager do next? A. view the project register and take appropriate action B. Review the Perform Integrated Change Control process and take appropriate action C. Review the quality management plan and take appropriate action D. Review the communications management plan and take appropriate action

Review the communications management plan and take appropriate action

During project planning, a project manager meets with several departments to organize brainstorming sessions. Which process does this describes? A. Identify Stakeholders B. Collect Requirements C. Create Requirements Documentation D. Define Scope

Collect Requirements

A competitor launches a new product that may make the product that company X is developing obsolete. To remain competitive, company X considers a scope change. What should a project manager do before executing a scope change? A. Issue a change request. B. Use rolling wave planning. C. Ask experts for their input. D. Reschedule the project using the critical path method (CPM)

Issue a change request.

During a project, several risks are identified. The project manager wants to determine what risks will have the most potential impact. What should the project manager use to determine this? A. Sensitivity analysis B. Expert judgment C. Probability distributions D. Interviewing

Sensitivity analysis

During a project performance review, a project manager discovers that tasks are being duplicated by two different learn members. What should the project manager do first to address this? A. Refer both team members to the work breakdown structure (WBS). B. Ask the human resource manager to help improve project communications. C. Review the responsibility assignment matrix (RAM) with project team members. D. Review and update the communications management plan

Review the responsibility assignment matrix (RAM) with project team members.

Work on a project passes the customer acceptance test and the customer expresses appreciation. What should the project manager do to close the project? A. Notify the steering committee B. Obtain a letter of recommendation from the customer C. Obtain formal acceptance from the customer D. Notify the project sponsor that work is completed.

Obtain formal acceptance from the customer

A software system was developed and implemented in a project with significant cost overruns. A sponsor sends an escalation email indicating that the system is not benefiting their business as expected, and blames the project manager What should the project manager do? A. Refer the sponsor to the agreed-upon project acceptance criteria B. Explain that the project budget was insufficient to meet all requirements C. Attribute the perceived failure to a misunderstanding of project objectives between the sponsor and the team D. Refer the sponsor to the other sponsors who are satisfied with the project result and suggest system training.

Refer the sponsor to the agreed-upon project acceptance criteria

A project team member indicates that a change must be made to the requirements due to a new regulation, and proceeds with the mandatory change. What should the project manager do next? A. Accept the modifications because the change is necessary. B. Determine if there is a budget available to make the change and proceed if possible. C. Follow the process described in the change management plan. D. Forward the change request to the sponsor so they can determine if there are enough resources to proceed.

Follow the process described in the change management plan.

A large risk to a project is identified and the risk management plan is executed Upon completion of the approved actions. what should the project manager do? A. Update the risk management plan B. Revise the project schedule and the budget C. Update the lessons learned D. Identify new risks. and monitor residual risks

Identify new risks. and monitor residual risks

During a project meeting, a team member reports using an innovative method to work on a requirement After reviewing the change log the project manager realizes that the team member added more functionality. What does this describe? A. Risk mitigation B. Scope creep C. Scope change D. Secondary risk

Scope creep

A company is developing a new drug Regulatory feedback indicates that a budget increase of 20 percent for additional work is required before the project can move to the next phase What should the project manager do? A. Communicate the situation to the sponsor B. Check the current outsourcing contracts. C. Update the risk management plan D. Initiate a change request

Initiate a change request

A project's budget at completion (BAG) is USS100\000. its earned value (EV) is US$20\000. and its actual cost (AC) is US$10,000. The planned value (PV) is USS20.000. What efficiency must be maintained to achieve the current estimate at completion (EAQ? A. Behind schedule and under budget B. Ahead of schedule and over budget C. On schedule and maintaining budget D. Behind schedule and maintaining budget

On schedule and maintaining budget

A design protect is ready to be transferred to production. What activity is required for phase closure? A. Determine summary budget B. Manage quality C. Ensure preventive actions are completed D. Record impacts of tailoring to any process

Manage quality

A project manager has identified project stakeholders and assessed their power and influence These stakeholders are all busy with other high-priority projects. The project manager wants to ensure that identified high-power and high-influence stakeholders have the information required to support effective decision making. What should be maintained to keep these stakeholders current on progress and issues? A. Risk register and issue log B. Communications management plan and project charter C. Issue log change requests, and project management plan updates D. Project management plan updates, project document updates, and risk register

Project management plan updates, project document updates, and risk register

An organization delivered a software package to three high-profile clients. The project manager is now reviewing client feedback. Against what should the project manager compare this feedback? A. Acceptance criteria B. Organizational process assets C. Stakeholder engagement plan D. Project closeout checklist

Acceptance criteria

A project manager joins an ongoing project. During a weekly status meeting, the team informs the project manager that the project plan indicates that quality assurance will be performed during the closing phase What should the project manager do? A. Use quality assurance to measure project team performance B. Continue with the current quality assurance plan and ensure that the project is completed on time and on budget. C. Perform quality assurance periodically throughout the project's life cycle D. Revisit quality assurance activities and update the project plan at the completion of each deliverable

Continue with the current quality assurance plan and ensure that the project is completed on time and on budget.

While working on a project, the project team realizes that recent data center upgrades could impact the project's outcome. Certain modules of the project deliverable are incompatible with the new environment. The team identifies the appropriate steps to address the issue What is the next step for the project manager? A. Request a budget increase B. Submit a change request. C. Change the project schedule D. Update the requirements document

Submit a change request.

``` After performing a risk analysis, the project manager realizes that the project team may be unable to develop a final project module on time and within quality standards. This could cause a financial loss to the company. The project manager decides to engage vendor to deliver that module using a firm fixed price (FFP) contract. What risk response strategy did the project manager use? A. Avoid ``` B. Share C. Transfer D. Mitigate

Transfer

A project manager must obtain approval for a network cabling project. After preparation of detailed project information. some team members remain dissatisfied, as the selected equipment is new and insufficiently tested. The project manager determines that the equipment meets technology needs. What skills should the project manager use to obtain team consensus and sponsor approval? A. Stakeholder engagement B. Leadership C. Interpersonal D. Team-building

Interpersonal

The project manager of a technical team receives a complaint from senior team members. They state that while the majority of the team is committed, some of the junior members arnve late spend excessive time on the Internet and have high absenteeism and low productivity This causes more work for the senior members who now threaten to leave the project if the situation does not improve Which of the following should the project manager do to address this situation? A. Meet with all team members to discuss performance and workload issues and explore alternatives as a team. B. Address the reasons for underperformance with each staff member and take necessary disciplinary measures. C. Search for the root cause of underperformance, provide individual feedback to correct the situation, and implement a performance objectives and rewards system. D. Analyze all team performance assessments and set new performance targets

Search for the root cause of underperformance, provide individual feedback to correct the situation, and implement a performance objectives and rewards system.

After completion of a project's first deliverable, a stakeholder advises that it does not fulfill the business requirements. What should the project manager do next? A. Review the work breakdown structure {WBS) dictionary. B. Submit a change request to add time to fix the deliverable. C. Update the project management plan. D. Perform the Validate Scope process

Perform the Validate Scope process

During planning, a project team documented the possibility that new hardware could arrive up to 45 days late and delay the project's delivery date. One month into the project, the manufacturer notifies the project manager that the hardware will be shipped 20 days sooner than anticipated. What should the project manager do next? A. Adjust the procurement statement of work (SOW) B. Issue a change request C. Update the risk register D. Modify the budget

Update the risk register

To increase the likelihood of project success, project manager A interviews project manager 0, who completed a similar project. However, project manager B is unable to recall the details What should project manager A do now to obtain this information? A. Review the previous project's lessons learned B. Review the previous project's project management information system (PMIS) C. Speak with project manager B's sponsor D. Conduct a review of the previous project

Review the previous project's lessons learned

What should the project manager use to compare different suppliers and rate their proposals? A. Qualified seller lists B. Evaluation criteria C. Bid documents D. Bidder conferences

Bid documents

After reviewing an approved project's resource management plan, the project manager identifies that the proper resources were not assigned. What should the project manager do? A. Acquire external resources B. Request a budget increase for overtime pay C. Negotiate with the functional manager to obtain the required resources D. Escalate the issue to the project sponsor

Negotiate with the functional manager to obtain the required resources

A project to replace a core business system is required by a company's CEO. The CEO appoints a project sponsor, and urges an immediate start to the project. The project sponsor asks the project manager?who has no previous experience with such a complex project?to write the project charter. What should the project manager recommend to the project sponsor? A. Breaking the project into multiple phases to reduce its complexity B. Appointing an advisor with experience in the area to provide the required support C. Launching a study to determine the project's feasibility D. Conducting a benefits analysis with relevant stakeholders to support the project charter

Appointing an advisor with experience in the area to provide the required support

A project manager planning various modules for a large-scale software development project has completed a trend analysis of previous projects. The project manager discovers that every project for the last two years has underestimated work and costs by at least 32 percent The project manager decides to add a 35 percent allowance for work and budget Of what type of risk acceptance is this an example? A. Contingency reserve B. Risk mitigation C. Risk reduction D. Management reserve

Contingency reserve

According to the information in the grid, what is the estimate at completion (EAC) for this project and what does it represent? A. US$9.000 - the original project budget B. US$13,500-the revised estimate for total project cost (based on performance to date) C. US$13.500 the original project budget. D. US$9.000-the revised estimate for total project cost (based on performance to date)

US$13.500 the original project budget.

To ensure quality standards are met a project manager hires an external resource to inspect the quality of the deliverables. The cost for this inspection can be classified under what cost category? A. External B. Appraisal C. Prevention D. Failure

Appraisal

A project manager suggests training a software development team on unit testing techniques that can be applied during the coding phase. In addition, the project manager recommends the procurement of a server to run test cases during software development. Of what is this an example? A. Quality management budget B. Appraisal costs C. Prevention costs D. Software testing budget

Appraisal costs

A project manager assumes a recently approved project. What will play a key role in determining the communication method? A. Frequency of distribution B. Sender-receiver model C. Meeting management methods D. Stakeholder requirements

Stakeholder requirements

What can a project manager do to communicate the formal project announcement and relevant information to stakeholders, and then gain their commitment? A. Develop the communications management plan B. Prepare and distribute the responsible, accountable, consult, and inform (RACI) matrix. C. HConduct a kick-off meeting D. Create the project charter.

HConduct a kick-off meeting

A project is completed and the product design packaging is delivered and accepted by the customer's design engineer However, customer payment is still unresolved due to a concern about the product's warranty What should the project manager do next? A. Document historical information and lessons learned. B. Coordinate payment issues with the customer C. Review the customer acceptance document. D. Review the contract to ensure that all project requirements are complete

Review the contract to ensure that all project requirements are complete

Some company board of director members feel that the organization does not possess the capabilities to handle the scope and complexity of its projects. As a result, they request an external audit of past project performances. The project management office (PMO) asks previous project managers about their availability to answer questions for the audit. What else does the PMO need? A. Project documents B. Organizational strategy plan C. Performance reports D. Enterprise environmental factors

Project documents

The communication technology being applied in a project was tested in simulated environments but never in actual projects. This lack experience with the technology must be addressed in detail. Which at the following strategies should be used in the project's planning process? A. Provide a status update to senior management B. Update the project scope if the project grows more complex C. Mitigate the risk by conducting a pilot D. Exploit the threat by using an alternative technology.

Mitigate the risk by conducting a pilot

Six weeks after the addition of new project resources, the project team completes the work However, the project sponsor refuses to pay for the additional resources. What should the project manager have done before adding resources? A. Updated the contingency reserve B. Processed a change request C. Reviewed the contract requirements D. Reviewed the communications management plan

Processed a change request

A stakeholder approaches the project manager with a serious concern that impacts the project. The project manager records the details, identifies an owner, and sets a realistic date for resolution What document did the project manager update? A. Issue log B. Stakeholder register C. Change log D. Risk register

Risk register

A project manager discusses a project's status with the customer. The customer expresses the need for a new system that is not part of the current project scope. What should the project manager do next? A. Update the requirements management plan B. Evaluate the customer's needs as part of the Perform Integrated Change Control process. C. Update the project scope baseline and work breakdown structure (WBS) D. Inform the project sponsor of the cost and schedule impacts.

Evaluate the customer's needs as part of the Perform Integrated Change Control process.

A company has a history of implementing system integration projects using their-in-house software with a vendor infrastructure A project manager, new to the company, has no prior experience with vendor integration projects What should the project manager do? A. Refer to the project statement of work (SOW) B. Review the project charter. C. Seek expert judgment D. Meet with the sponsor

Seek expert judgment

The implementation of a business requirement for an IT project impacts several applications. The application owner notices that changes to a function in application x can be only upon completion of the development of a new feature in application Y. This is an example of what dependency? A. Start-to-Start (SS) B. Finish-to-start (FS) C. Start-to-finish D. Finish-to-finish

Finish-to-start (FS)

While estimating project costs, a project manager works with a subject matter expert (SME) who has historically underestimated the effort necessary to deliver project requirements. In all other areas, however, the SME is a good contributor, well respected, and often requested by stakeholders. To proactively mitigate the risk of underestimation, what should the project manager do? A. Ignore previous issues with estimates from this SME and continue with the process unchanged. B. Notify project stakeholders that any estimates submitted by the SME must be increased by 20 percent. C. Periodically review objectives and requirements with the SME during estimation and use other resources to review the submitted estimates. D. Remove the SME from the project and request a resource who can provide more accurate estimates.

Periodically review objectives and requirements with the SME during estimation and use other resources to review the submitted estimates.

While preparing for project hand-over to the operations team, the project manager discover that an audit report from an early project phase is missing. What should the project manager do? A. Update the project documents. B. Ask the operations teams to accept the project without the audit report. C. Inform the operations team about the missing audit report D. Update the project management plan to remove the audit report from the required project documents list

Update the project documents.

During a weekly status meeting, a key stakeholder complains that quality standards for some project deliverables are unmet What should the project manager do? A. Create a change request B. Update the project management plan C. Document the issue in the lessons learned. D. Record the issue in the issue log.

Record the issue in the issue log.

During a kick-off meeting a key stakeholder asks why one of their departments will not be considered during the project. What document should the project manager consult to answer this question? A. Scope management plan B. Requirements management plan C. Project organization chart D. Project scope statement

Project organization chart

During a project review, the construction manager reports that the concrete production rate has change over the last three months. What analysis should be conducted? A. Cost B. Trend C. Earned value (EV) D. Critical path

Trend

During a status meeting with the customer, the project manager presents the project management plan's achieved milestones. The customer recently experienced a high-impact incident that affected current service levels and requests that the resolution of this be added to the project. What should the project manager do next? A. Ignore the request B. Review the incident's impact and issue a change request C. Update the risk management plan and submit it for approval D. Ask the project team to develop an action plan

Review the incident's impact and issue a change request

A team completes a prototype of a new product utilizing the latest technology. During testing it fails to meet performance specifications What should the project manager do? A. Perform a root cause analysis to identify the reason B. inform the sponsor, and implement corrective actions C. Renegotiate the performance specifications with the project sponsor D. Submit a deviation request to the change control board (CCB)

Perform a root cause analysis to identify the reason

A major project deliverable is completed. What should the project manager and team do to conform that specifications have been met? A. Validate the quality audit reports. B. Check the organizational process assets. C. Verify the scope. D. Perform quality control

Perform quality control

A project team member requests a change that will impact the project's major functionality. A subject matter expert (SME) conducts an impact assessment and determines that this change will affect the project's timeline. What should the project manager do? A. Refer to the change management plan, then, if necessary, review the change request in the change control meeting. B. Work with the team member and the SME to identify a workaround or alternative that will not impact the timeline. C. Approve the change, prioritize it within the project, then, if necessary, re-baseline the timeline. D. Recommend implementing the change in the next phase.

Refer to the change management plan, then, if necessary, review the change request in the change control meeting.

A project manager is finalizing the stakeholder engagement plan. The project manager refers to the lessons learned register and discovers that there were issues in + communicating with one stakeholder that is involved with this project None of the approaches to engage this stakeholder yielded an optimal result What should the project manager do? A. Assess the stakeholder's influence. B. Learn more about the stakeholder by engaging their coworkers. C. Ask the stakeholder to leave the project. D. Conduct a root cause analysis of the stakeholder's behavior and document it in the risk register

Conduct a root cause analysis of the stakeholder's behavior and document it in the risk register

Prior to the implementation of a system upgrade, a team member discovers a critical detect in the current system mat must be fixed. What should the project manager do? A. Take no further actions since the project scope has been finalized. B. Implement the fix and install it with the upgrade. C. Notify the operational manager, as this is not a project issue. D. Notify the project sponsor and execute the Perform Integrated Change Control process

Notify the project sponsor and execute the Perform Integrated Change Control process

After the start of a project a key resource informs the project manager of an oversight in the proposed solution that may result in delays to the project. The project manager informs the project team, but emphasizes that the project deadline must still be met. What should the project manager do next? A. Start the change request process. B. Re-baseline the project to ensure the deadline is met. C. Hold a meeting to inform all project stakeholders. D. Inform the project sponsor that the deadline is not achievable

Start the change request process.

During the execution of an IT project, a project manager warns of the possibility that the main server may fail due to constant, local-area electrical outages. The project manager signs a contract to rent an additional server from a local company. What strategy is the project manager using? A. Mitigate B. Share C. Enhance D. Transfer

Enhance

A project to create a new product is completed and introduced into the marker, our sales are much lower man expected. Analysis determines that the product is misaligned with the organization's core competencies. During what activity should this have been discovered? A. What-if scenario analysis B. Scope definition C. Business case review D. Strategic performance evaluation

Business case review

A project manager is conducting testing on product attributes. What should the project manager use to validate compliance? A. Quality metrics B. Quality audits C. Quality reports D. Quality checklists

Quality metrics

Due to economic issues, a client cancels a project that has completed only the first of three phases. After implementing the Perform Integrated Change Control process, what should the project manager do next? A. Update the lessons learned repository B. Apply the Monitor Risks process. C. Review the scope baseline. D. Release the project team

Update the lessons learned repository

During a status meeting, a stakeholder requests a new requirement that was previously unidentified. What should the project manager do? A. Implement the change and update the project management plan. B. Execute the Perform Integrated Change Control process. C. Perform a risk analysis. D. Deny the request

Execute the Perform Integrated Change Control process

While reviewing the statement of work (SOW), two stakeholders disagree on what the project should include. What should the project manager do? A. Meet with the two stakeholders to resolve the conflict and reach agreement. B. Include the stakeholders' comments for future reference in the project charter. C. Document the stakeholders' opinions but include the remaining stakeholders' input in final decision making D. Document the conflict in the issue log before participating in the development of the project charter.

Meet with the two stakeholders to resolve the conflict and reach agreement.

During the execution of a US$20 million project in a balanced matrix structure, a subject matter expert (SME) is pulled by the department manager. What should the project manager do to complete the project on time? A. Update the resource management plan. B. Negotiate with the department manager for a replacement C. Escalate the issue to the department manager's line manager D. Refer the issue to the project management office (PMO).

Negotiate with the department manager for a replacement

A supplier deliver most of a project?s functional requirements, but a few minor, latent defects correction before the contracted payment can be made. Since the company?s financial year end is approaching what should project manager do? A. Claim penalties for the value of the outstanding payment. B. Arrange an extended financial project close until contract closure is completed. C. Reduce the contract value, and convert the outstanding amount to a service order. D. Pay the supplier in return for a written commitment to complete the work.

Pay the supplier in return for a written commitment to complete the work.

Pool 2 Flashcards

(105 cards)