*PPL - Employee Engagement & Retention Flashcards

1
Q

Behaviors and results as defined by an organization to communicate the expectations of management.

A

Performance standards

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2
Q

Employees’ emotional commitment to an organization, demonstrated by their willingness to put in discretionary effort to promote the organization’s effective functioning.

A

Employee engagement

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3
Q

Tool used to provide a job applicant with honest, complete information about a job and the work environment.

A

Realistic job preview (RJP)

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4
Q

Tools, activities, and processes that an organization uses to manage, maintain, and/or improve the job performance of employees.

A

Performance management

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5
Q

Physical, psychological, and social aspects of employee health.

A

Well-being

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6
Q

Activities associated with an employee’s tenure in an organization.

A

Employee life cycle (ELC)

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7
Q

Ability of an organization to keep its employees.

A

Retention

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8
Q

Process of measuring and evaluating an employee’s adherence to performance standards and providing feedback to the employee.

A

Performance appraisal

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9
Q

Structured conversations with employees for the purpose of determining which aspects of a job encourage employee retention or may be improved to do so.

A

Stay interviews

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10
Q

Instruments that collect and assess information on employee engagement, satisfaction, and perceptions surrounding the work environment.

A

Employee surveys

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