PPP113

Question 1

What is communication

Answer 1

Communication is the transfer of information from one person to another. Communication can be oral or non verbal (written and body language)

Question 2

What is Intrapersonal Communication

Answer 2

Internal thoughts and feelings we hold

Question 3

What is Interpersonal Communication

Answer 3

Informal or formal interactions between two or more people

Question 4

What is meant by Connotation

Answer 4

Feelings or evaluations we associate with a word

Question 5

What are the Six Behavioural Barriers?

Answer 5

Judging, Superiority, Certainty, Controlling, Manipulation and Indifference

Question 6

What does IBCR stand for

Answer 6

Issue Background Comment Recommendation

Question 7

What are the 4 Types Of Listening

Answer 7

Non-Listening, Marginal listening, Evaluative listening and Active listening

Question 8

What does IDEAEAR stand for

Answer 8

Identify, Define, Example, Appropriate/Inappropriate, Effect, Alternative, Result

Question 9

What is Denotation

Answer 9

The meaning of a word found in the dictionary

Question 10

What are some Non-Verbal skills to show that you are listening

Answer 10

Body language, Eye contact, Affirmative nods and facial expressions, Avoiding distracting gestures and Avoid interrupting

Question 11

What are Verbal skills to show that you are listening

Answer 11

Attending, Paraphrasing, Reflection of feelings, Summarising and Association