PPP113 Flashcards

PPP113 (11 cards)

1
Q

What is communication

A

Communication is the transfer of information from one person to another. Communication can be oral or non verbal (written and body language)

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2
Q

What is Intrapersonal Communication

A

Internal thoughts and feelings we hold

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3
Q

What is Interpersonal Communication

A

Informal or formal interactions between two or more people

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4
Q

What is meant by Connotation

A

Feelings or evaluations we associate with a word

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5
Q

What are the Six Behavioural Barriers?

A

Judging, Superiority, Certainty, Controlling, Manipulation and Indifference

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6
Q

What does IBCR stand for

A

Issue Background Comment Recommendation

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7
Q

What are the 4 Types Of Listening

A

Non-Listening, Marginal listening, Evaluative listening and Active listening

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8
Q

What does IDEAEAR stand for

A

Identify, Define, Example, Appropriate/Inappropriate, Effect, Alternative, Result

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9
Q

What is Denotation

A

The meaning of a word found in the dictionary

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10
Q

What are some Non-Verbal skills to show that you are listening

A

Body language, Eye contact, Affirmative nods and facial expressions, Avoiding distracting gestures and Avoid interrupting

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11
Q

What are Verbal skills to show that you are listening

A

Attending, Paraphrasing, Reflection of feelings, Summarising and Association

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