PPP113 Flashcards Preview

SESSION 1 > PPP113 > Flashcards

Flashcards in PPP113 Deck (11)
Loading flashcards...
1
Q

What is communication

A

Communication is the transfer of information from one person to another. Communication can be oral or non verbal (written and body language)

2
Q

What is Intrapersonal Communication

A

Internal thoughts and feelings we hold

3
Q

What is Interpersonal Communication

A

Informal or formal interactions between two or more people

4
Q

What is meant by Connotation

A

Feelings or evaluations we associate with a word

5
Q

What are the Six Behavioural Barriers?

A

Judging, Superiority, Certainty, Controlling, Manipulation and Indifference

6
Q

What does IBCR stand for

A

Issue Background Comment Recommendation

7
Q

What are the 4 Types Of Listening

A

Non-Listening, Marginal listening, Evaluative listening and Active listening

8
Q

What does IDEAEAR stand for

A

Identify, Define, Example, Appropriate/Inappropriate, Effect, Alternative, Result

9
Q

What is Denotation

A

The meaning of a word found in the dictionary

10
Q

What are some Non-Verbal skills to show that you are listening

A

Body language, Eye contact, Affirmative nods and facial expressions, Avoiding distracting gestures and Avoid interrupting

11
Q

What are Verbal skills to show that you are listening

A

Attending, Paraphrasing, Reflection of feelings, Summarising and Association