What is communication
Communication is the transfer of information from one person to another. Communication can be oral or non verbal (written and body language)
What is Intrapersonal Communication
Internal thoughts and feelings we hold
What is Interpersonal Communication
Informal or formal interactions between two or more people
What is meant by Connotation
Feelings or evaluations we associate with a word
What are the Six Behavioural Barriers?
Judging, Superiority, Certainty, Controlling, Manipulation and Indifference
What does IBCR stand for
Issue Background Comment Recommendation
What are the 4 Types Of Listening
Non-Listening, Marginal listening, Evaluative listening and Active listening
What does IDEAEAR stand for
Identify, Define, Example, Appropriate/Inappropriate, Effect, Alternative, Result
What is Denotation
The meaning of a word found in the dictionary
What are some Non-Verbal skills to show that you are listening
Body language, Eye contact, Affirmative nods and facial expressions, Avoiding distracting gestures and Avoid interrupting
What are Verbal skills to show that you are listening
Attending, Paraphrasing, Reflection of feelings, Summarising and Association
