Practice Management

Question 1

2 types of conflict

Answer 1

Dysfunctional and Functional

Question 2

Occurs where there’s no respect for either side’s pov. No allowance of different thoughts or opinions. Ex. Letting emotion or pride causing you to have conflict

Answer 2

Dysfuntional Conflict

Question 3

Conflict is managed through a process of negotiation and respect

Answer 3

Functional conflict

Question 4

(Professional Values) Being flexible and open to change, able to
adjust to new situations, and willing to learn new skills.

Answer 4

Adaptability

Question 5

(Professional Values) Putting the needs of clients or customers first,
being attentive to their needs, and providing excellent
service

Answer 5

Service

Question 6

(Professional Values) Building trust with colleagues, clients, and
stakeholders by demonstrating reliability, competence,
and integrity.

Answer 6

Trust

Question 7

(Professional Values) Valuing diversity and promoting
inclusivity, treating everyone with respect, and avoiding
discrimination based on race, gender, age, or other
factors.

Answer 7

Diversity and Inclusion

Question 8

7 Principles of Healthcare ethics

Answer 8

-Autonomy (Informed Consent)
-Veracity (telling the truth)
-Beneficence (provide benefit)
-Nonmaleficence (do no harm)
-Privacy and Confidentiality
-Justice
-Competence