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Professional Communications 1 Flashcards

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1
Q

Empirical

A

making objective observations
e.g. nurses use empirical ways of knowing to provide scientific rationales when choosing an supporting appropriate nursing interventions

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2
Q

personal

A

connecting with patients
relational, personal knowledge develops when nurses understand and connect with people based on their own experience

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3
Q

Aesthetic

A

personalizing interventions based on patient needs

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4
Q

basing care on ethical standards of practice
refer to knowledge what is right and wrong and what ought out to be done, attention to professional standards

A

Ethical

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5
Q

Intrapersonal

A

self-talk within yourself like refection

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6
Q

Interpersonal

A

communicate with each other (with 2 or more individuals)
one to one interaction b/w nurses and patients

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7
Q

silence is a form of

A

communication

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8
Q

Linear modles of communication are

A
  • sender
  • message
  • receiver
  • context
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9
Q

sender

A

person who encodes and delivers the message
- sender puts ideas or feelings into a form that can be transmitted and is responsible for accuracy and emotional tone

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10
Q

receiver

A

person who receives and decodes the message
-sender’s message act as a referent for the receiver, who is responsible for attending, decoding, and responding to the sender’s message.

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11
Q

message

A

content of the communication contains verbal and non-verbal and symbolic expressions of thoughts or feelings that are transmitted from sender to the receiver

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12
Q

therapeutic communication

A

for of communication used in health care to achieve goals that promote client health and well-being

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13
Q

core dimensions of therapeutic communication

A

-empathy
-respect
-helpful genuineness
-concreteness

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14
Q

theoretical frameworks

A

is a structured way of understanding, explaining, and guiding nursing practice based on established theories. It provides the foundation for research, education, and clinical care, helping nurses make decisions and deliver evidence-based, holistic care.

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15
Q

patterns of knowing

A
  • empirical
  • aesthetic
  • personal
  • ethical
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16
Q

client/patient - centered care

A

care that is respectful of and responsive to individual patient preferences, needs, and values

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17
Q

interdisciplinary care team

A

group of professionals from different disciplines who work collaboratively to deliver comprehensive, patient-centered care. The goal is to integrate diverse expertise to address the physical, emotional, social, and spiritual needs of the patient.
physicians, nurses, dieticians, PT, social worker, pharmacists, mental health professionals, case managers, spiritual care poviders

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18
Q

quality initiatives in health care reform
care should be

A
  • appropriate
  • adequate
  • effective
  • efficient
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19
Q

care that is based on clinical evidence and tailored to the patients specific needs, values, and circumstances

A

appropriate care

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20
Q

care that is sufficient in scope and intensity to meet the patient’s health needs- no under treatment or neglect of important aspects of care

provide care no neglect or perform less care

A

adequate care

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21
Q

care that achieves the intended health outcomes based on scientific knowledge and best practices

A

effective care

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22
Q

care that maximizes results with minimal waste of time, resources, or efforts-getting the best outcome with the least unnecessary input

A

Efficient care

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23
Q

means to establish helping and healing relationships

A

Communication

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24
Q

Ineffective communication

A
  • poor patient outcomes
  • increased adverse incidents
  • decreased professional credibility
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25
verbal communication
- vocabulary - denotative and connotative meaning - pacing - Intonation - Clarity and brevity - timing and relevance
26
non-verbal communication
- personal appearance - posture and gait - facial expressions - eye contact - gestures - sounds - personal space
27
zones of personal space
- intimate - personal - social - public
28
helping relationship phases
- pre interaction phase - orientation phase - working phase - termination phase
29
Zones of Touch
- social - consent - vulnerable - intimate
30
Pre-interaction phase
before we see the patients or each other therapeutic relationship. It occurs before the nurse meets the patient, and it sets the foundation for building a professional, therapeutic connection.
31
orientation phase
therapeutic relationship introduce yourself and quickly emphasize on context of patient health concerns , understand health issues. listen to patient
32
working phase
brief relationships should be solution focused right from the start giving people your undivided attention and using concise active learning responses are essential to understanding the complexity of issues people are facing.
33
Termination phase
short-term relationships can include discharge planning, community, health referrals, obtaining prescriptions, and arranging follow-up appointments in the community for the person and family or transferring pt to another health are provider
34
Elements of professional communication
- courtesy - use of names - trustworthiness - autonomy and responsibility - assertiveness (confident and not frightened to say what you want to say)
35
Therapeutic Communication techniques
- active listnening - sharing observations, empathy, hope, humour, feelings - using touch - using silence - providing information - clarifying - focusing - paraphrasing - asking relevant questions - summarizing - self-disclosure - confrontation
36
summarizing therapeutic technique
helps and nurse and patient to stay focused on key points or important information
37
self-disclosure therapeutic technique
where the nurse shares limited, appropriate personal information with the patient to build rapport, enhance trust, or normalize the patient’s experience.
38
confrontation therapeutic technique
where the nurse gently but directly points out discrepancies in the patient's thoughts, feelings, behaviors, or words. It’s used to help the patient gain insight, recognize unhealthy patterns, or face difficult truths.
39
non-therapeutic techniques
- asking personal questions - giving personal opinions - changing the subject - automatic response - false reassurance - sympathy (can shift the focus away from the patient, interfere with objectives and supportive care) - asking for explanations - approval or disapproval - defensive responses - passive or agression responses - arguing
40
refers to a framework that helps nurses understand how people grow, develop, and change across the lifespan—physically, cognitively, emotionally, and socially. It plays a key role in assessing patients, planning age-appropriate care, and promoting health at each stage of life.
developmental theory
41
one of the most influential nursing theories, developed by Hildegard Peplau in 1952. It focuses on the nurse-patient relationship as the foundation of nursing practice and views nursing as an interpersonal, therapeutic process that occurs through interaction.
peplau's interpersonal relationship model
42
peplau identified 4 overlapping phases
orientation (builds trust, clarify roles, assess needs) identification (encourage participants and build rapport) exploitation (guide and support the patient's use of care) resolution (prepare patient for independence and termination of acre)
43
which theory is foundational in psychiatric care
pepalu
44
Peplau outlined several roles the nurse plays throughout the relationship
Stranger – Offering acceptance and courtesy Resource person – Providing information Teacher – Educating the patient Leader – Guiding the interaction Surrogate – Acting as a substitute figure (temporarily) Counselor – Helping patients understand and cope
45
focus of pepalu theory
Mutual respect and collaboration Patient participation in care Understanding emotions, behaviors, and needs The relationship itself is healing
46
basic needs theory
in nursing is most commonly associated with Virginia Henderson, who proposed that nursing care should focus on helping individuals meet their basic human needs—those essential to health, independence, and well-being.
47
general systems theory
in nursing is an interdisciplinary theory originally developed by Ludwig von Bertalanffy and later adapted to nursing to help explain how parts of a system interact and influence each other. In nursing, it provides a way to understand patients as holistic beings within larger systems, such as families, communities, and health care environments.
48
Johari Window
is a psychological tool used to help people better understand their relationship with themselves and others
49
johari window model divides into four quadrants
OPEN area BLIND area HIDDEN or avoided area area of UNKNOWN activity
50
known to yourself and others. These are feelings, traits, and behaviours that both you and others recognize.
OPEN area
51
unknown to self but known to others. these are aspects others can see in you, but you're unaware of. behaviour attitude that by talking and your attitude can offend someone
BLIND area
52
known to self but unknown to others your secret private feelings and experiences that you chose not to share
HIDDEN or avoided area
53
unknown to self and others deep unconscious behaviours that neither you nor others know Represents the unknown things that operate in all of us about which we and others are unaware. We know they are there when they come to the surface and we realize how they have been influencing relationships.
UNKNOWN area
54
listening process consists five elements
Hearing attending understanding responding remembering
55
listening to verbal messages and observe non-verbal cues tone, facial expressions, body language
hearing
56
giving full focus to the patient without distractions by making eye contact, nodding and appropriate facial expressions
attending
57
know the context and underlying emotions or needs behind the message
understanding
58
feedback. giving verbal and non-verbal responses to show empathy and understanding (e.g. paraphrasing, clarifying, affirming)
responding
59
remember important details for clinical decisions, documentation, or follow-up care
remembering
60
Non-Verbal attending
S = Squarely face the person the person you are listening to O = mainting an open posture L = leaning slightly toward the person E = making eye contact R = maintaining a relaxed posture
61
essence of nursing is
Caring
62
who studied caring
Florence nightingale
63
processes of caring
knowing being with doing for enabling maintaining belief
64
who studied caring from a transcultural perspective
Madeleine Leininger (1978)
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LEVEL 1 (6 decks)

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