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Flashcards in Professional Standards Guide Deck (14)
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1
Q

The phoenix firefighters standards of customer service is defined as….

A

The continuous rapid response and delivery of all services through professionalism, integrity, and respect

2
Q

Pfd was established in

A

1886

3
Q

Organizational mission is:

A

To consistently provide the highest level of internal and external customer service

4
Q

We have a _____,_____&_____ obligation to be physically and mentally ready every time the alarm sounds

A

Personal, professional, and contractual

5
Q

It is our responsibility to arrive on scene with a positive attitude and deliver______,______&______ service

A

Fast, safe, professional

6
Q

The PFD is continually exploring ____&_______ opportunities to serve and protect the citizens of our community

A

Innovative and efficient

7
Q

_____&______ are not acceptable in the PFD

A

Prejudice and intolerance

8
Q

We are accountable to each other and our customers for our:

A

Behavior
Knowledge
Skills
Abilities

9
Q

6 cornerstones of the pfd way are:

A
  • Make the commitment
  • be accountable
  • be self disciplined
  • be a responsible leader
  • maintain a positive environment
  • the rbo process
10
Q

The PFD has outlined four behaviors that are to be practiced by all members. They are:

A

Consideration
Discretion
Acceptance
Unity

11
Q

We will never sacrifice a _______ for an outcome

A

Relationship

12
Q

The PFD big 5 are:

A
Emergency services 
Training services 
Human resource management 
Physical resource management 
Community prevention and education
13
Q

The three safety cycle stages are:

A

Pre-incident
Incident
Post-incident

14
Q

Command must be aware of the ____&_____ of every member on scene at all times. No freelancing

A

Position and function