Project Quality Management Flashcards
(36 cards)
What is customer satisfaction?
Understanding, evaluating, defining and managing requirements so customer expectations are met
Who is responsible for quality?
The entire organisation
What are the processes in Project Quality Management?
Plan Quality Management (Planning process group) Manage Quality (Execute process group) Control Quality (Monitor and Control process group)
What is project quality management?
The process for incorporating the organisations quality policy regarding planning, managing and controlling project/product requirements in order to meet stakeholders objectives.
It also support continuous improvement activities.
What is the purpose of the plan quality management process?
Identify quality requirements
Document how the project will meet these requirements.
What is the purpose of the manage quality process?
The process of translating the quality management plan into executable quality activities that incorporate
the organization’s quality policies into the project.
Process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.
What is the purpose of the control quality process?
Monitor and record results of executing quality activities.
Assess performance and ensure outputs meet the customer expectations.
What are the inputs for the plan quality management process?
Project charter
Project management plan; requirements management plan/ risk management plan/ scope baseline/ stakeholder engagement plan
Project documents; assumption log/requirements documentation/ requirements traceability matrix/risk register/stakeholder register
EEF
OPA
What are the Tools and Techniques for the plan quality management process?
Expert Judgement
Data gathering; benchmarking/brainstorming/interviews
Data analysis; cost-benefit analysis/cost of quality
Decision making; multi-criteria analysis
Data representation; flowcharts/logical data model/matrix diagrams/mind mapping
Test and inspection planning
Meetings
In costs of quality, what does conformance costs include?
(money spent during the project to avoid failures)
Prevention costs - Training, processes, studies, surveys, time to do it right.
Appraisal costs - Testing, inspections, destructive testing loss.
In costs of quality, what does non-conformance costs include?
(money spent during and after the project because of failures)
Internal failure costs - Rework, scrap.
External failure costs - Liabilities, warranty costs, lost business.
What are the outputs for the plan quality management process?
Quality management plan
Quality metrics
Project management updates; risk management plan and scope baseline
Project document updates; Requirements traceability matrix/risk register/stakeholder register/lessons learned register
What is a quality metric?
Describes a project or product attribute and how the control quality process will verify it.
E.g. errors found per line of code, total downtime per month, percentage of tasks completed on time
What does the quality management plan include?
Quality standards that will be used by the project
Quality objectives of the project
Quality roles and responsibilities
Project deliverables and processes subject to quality review
Quality control and quality management activities planned for the project
Quality tools that will be used for the project
Major procedures relevant for the project, such as dealing with non-conformance, corrective action procedures and continuous improvement procedures
What are the inputs for the manage quality process?
Project management plan; Quality management plan
Project documents; lessons learned register/quality control measurements/quality metrics/risk report
Organisational Process Assets
What is ‘cost of quality’?
Includes the total cost of all efforts related to quality throughout the product lifecycle.
It includes operational costs like product returns, warranty claims, recall campaigns, etc.
What is the basis of continuous quality improvement?
The Plan-Do-Check-Act cycle is the basis for quality improvement as defined by Shewhart and modified by Deming.
What are the Tools and Techniques for the manage quality process?
Data gathering; checklists
Data analysis; Alternative analysis/Document analysis/Process analysis/Root cause analysis
Decision making; multi-criteria analysis
Data representation; Affinity diagrams/cause and effect diagrams/flowcharts/histograms/matrix diagrams/scatter diagrams
AUDITS (key word for this process)
Design for X
Problem Solving
Quality Improvement Method
What is the purpose of an affinity diagram?
This technique is used during the manage quality process.
Allows large numbers of ideas to be sorted into groups for review and analysis.
What is the purpose of a cause and effect diagram?
Also known as - Fishbone- Cause & Effect- Ishikawa
To find root causes
What are the trends and emerging practices in project quality management?
Customer satisfaction: Understanding, evaluating, defining and managing requirements so customer expectations are met.
Prevention over inspection: Quality is planned, designed and built in - not inspected in.
Continual improvement: The “plan-do-check-act” cycle is the basis for quality improvement.
Management responsibility: Success requires participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed.
Mutually beneficial partnership with suppliers: Relationships based on partnership and cooperation with the suppliers are mutually beneficial.
What is the difference between quality assurance and quality control?
Quality Assurance cares about the use of the quality methodology (it does not care about results)
Quality Control does care about results and the root causes of poor product/service quality.
What are the outputs for the manage quality process?
Quality reports
Test and evaluation documents
Change requests
Project management plan updates; • Quality management plan • Scope baseline • Schedule baseline • Cost baseline
Project documents updates
• Issue log
• Lessons learned register
• Risk register
What is the purpose of a flowchart?
Helps anticipate problems:
identification of bottlenecks, hold ups, parts of the process that may be difficult to monitor or execute
