Project Stakeholder Management

Question 1

Project Stakeholder Management

Answer 1

processes required to identify the people, groups, or organizations that could impact the project, or may be impacted; analyzes stakeholder expectations and impacts, develops strategies to engage; PM to identify and analyze stakeholders continuous communication; reviewed at key moments

Question 2

Project Stakeholder Tailoring Considerations (3)

Answer 2

1. stakeholder diversity
2. complexity of stakeholder relationships
3. communication technology

Question 3

Project Stakeholder Trends and Emerging Practices (5)

Answer 3

1. stakeholder identification
2. team influence
3. stakeholder reviews
4. co-creation
5. value of engagement

Question 4

Identify Stakeholders

Answer 4

identifies all stakeholders and analyzes relevant information that may impact project success; after project charter is approved; performed whenever significant change occurs

Question 5

methods of stakeholder categorization (5)

Answer 5

1. power/interest, power/influence, impact/influence grids: supports a grouping of stakeholders according to their level of authority, influence, impact
2. stakeholder cube: 3D model
3. salience model: classes based on assessments of power, urgency, legitimacy
4. directions of influence: influence upward, downward, outward, sideward
5. prioritization: ordered importance

Question 6

stakeholder analysis

Answer 6

results in list with positions, roles, expectations, stakes, attitudes, and interest (rights, ownership, knowledge, contribution)

Question 7

Stakeholder register

Answer 7

output with information about identified stakeholders; identification, assessment, classification

Question 8

engagement assessment matrix (5)

Answer 8

compares current engagement levels to desired levels

1. unaware
2. resistant
3. neutral
4. supportive
5. leading

Question 9

Plan Stakeholder Engagement

Answer 9

provides plan to interact effectively with stakeholders; establishes how stakeholders will be engaged in project decisions and execution, by analyzing influence, interest, needs, and impact; updated regularly; provides actionable plan to interact with stakeholder; updated regularly

Question 10

Manage Stakeholder Engagement

Answer 10

important to obtain, confirm, or maintain their commitment; increase support and minimize resistance; manage expectations through negotiations and communications

Question 11

Monitor Stakeholder Engagement

Answer 11

monitoring stakeholder relationships and tailoring engagement strategies by modifying; maintains or increases the efficiency and effectiveness of stakeholder engagement activities as project evolves and environment changes; maintain stakeholder register