Pub ch4 Flashcards
(18 cards)
What is Managerialism?
A shift from capitalism to a system where professional managers control organizations, emphasizing authority, efficiency, and management rights over participative employee-centered approaches.
What did James Burnham claim in 1941 about Managerialism?
That society was transitioning from capitalism to managerial society, where control shifted from owners to professional managers.
What is the key characteristic of Managerialism?
Management rights, often prioritized over the needs of non-managerial employees (rank and file).
How is Managerialism different from Capitalism?
Capitalism emphasizes private ownership for profit, while managerialism emphasizes managerial authority and efficiency regardless of ownership.
How is Managerialism similar to Paternalism?
Both involve control and decision-making by a superior authority, often justifying actions as being for the good of subordinates.
What is Entrepreneurialism in public administration?
A call for transformational leadership at all levels, requiring vision, planning, and adaptability for organizational survival and success.
What is Competitive Public Administration?
A model where public organizations compete to deliver services, applying private sector principles to improve efficiency and responsiveness.
What is Reengineering in public administration?
Radical redesign of processes to improve performance, utilizing technology and behavioral sciences beyond simple reorganization.
What are the three steps of Reengineering?
- Process mapping – Flowcharting service/product delivery
- Customer assessment – Understanding customer needs
- Process visioning – Rethinking how work should function
What is the goal of Performance Management?
To strategically align all organizational components toward achieving performance outcomes and objectives.
What are the main components of Performance Management?
- Clear organizational objectives
- Use of performance indicators
- Employee performance appraisal
- Performance-based incentives
- Linking resources to planning/budget cycles
- Periodic review and feedback
Why is planning in the public sector political?
Because planning is influenced by electoral promises, political actors, and public support, not just technical considerations.
What is Productivity in public administration?
The efficiency of producing outputs (goods/services) relative to the resources used; the ultimate aim of performance management.
What challenges affect Productivity Measurement?
- Difficulty defining and quantifying outputs
- Tangible vs. intangible services
- Complexity in input/output ratios
- Variations in organizational structure and work types
What are barriers to Productivity Improvement in public sector?
- Rigid civil service procedures
- Inflexible personnel systems
- Fear of budget cuts or job losses
- Disincentives to exceeding targets
- Measurement bias against public goods
What is E-Government?
Use of internet and technology to improve government service delivery and internal operations.
What are the two faces of E-Government?
- Internal – e.g., procurement, forms, MIS
- External – e.g., citizen portals, online applications
What are the benefits of E-Government?
Cost reduction, quality improvement, faster service, and increased productivity.
