PYSC

Question 1

leadership

Answer 1

the ability to inspire support and confidence among workers

Question 2

9 guidlines for problem solving

Answer 2

1. identify the problem
2. clarify the problem
3. analyze
4. search for alternative solutions
5. select alternatives
6. plan of implementtion
7. clarify the contract
8. develope an action plan
9. provide for evalutation and accountability

Question 3

6 guidlines for normal group techniques

Answer 3

1. small group assembled
2. leader presents a question or problem
3. members write down ideas independantly
4. each participant presents one idea
5. group clarifies and evaluates
6. alternatives are rated and bset rated one is chosen

Question 4

inquiry

Answer 4

looking for best alternative

Question 5

advocacy

Answer 5

fighting for one position

Question 6

nominal

Answer 6

in name only; people first present their ideas without interacting with each other

Question 7

Difference between cultural sensitivity and political correctnes

Answer 7

• Cultural sensitivity is an awareness of, and a
  willingness to investigate, the reasons why people of
  another culture act as they do.
• Political correctness – being careful not to offend or
  slight anyone and being civil and respectful.

Question 8

3 sources of cultural intelligence

Answer 8

1. Cognitive
2. Emotional/motivational
3. Physical

Question 9

Overcoming Cross-Cultural Barriers

Answer 9

1. Be sensitive to the fact that cross-cultural
   barriers exist so that you are ready to deal with
   them.
2. Show respect for all workers.
3. Use straightforward language and speak slowly
   and clearly.
4. Observe cultural differences in etiquette.
5. Be sensitive to differences in nonverbal
   communication.
6. Do not be diverted by style, accent, grammar,
   or personal appearance.
7. Be attentive to individual differences in
   appearance.
8. Be aware that prejudice and discrimination still
   exist

Question 10

Techniques for Improving Cross-
Cultural Relations

Answer 10

• Cultural training
• Cultural intelligence training
• Language training
• Diversity training
• Cross-cultural and cross-gender mentoring programs

Question 11

Sources of interpersonal conflict and types of conflict

Answer 11

• Competition for limited resources
• Role conflict
• competeing with family demands
• personality clashes
• bullies in the workplace
• incibility and rudeness
• cross generational conflict
• workplace violence

Question 12

key leadership traits

Answer 12

self confidence
self esteem
self efficacy

Question 13

motivation

Answer 13

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