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Operations Unit > Quality > Flashcards

Quality Flashcards

1
Q

What is quality

A

is the extent to which a product is fit for purpose and meets the customers expectations.

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2
Q

How is quality measured

A

Design & key features
Manufacturer - Does the product work or fall apart
Number of faulty or defective products per 1000 units
Customer service
Customer reviews
Number of complaints
Durability

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3
Q
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Operations Unit (26 decks)

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