Quality assurance Flashcards
What is quality assurance
Quality Assurance is a method of improving quality, by involving all staff in assessing the quality of a product throughout the production process.
How could you replace quality inspectors
So instead of having a quality inspector that checks the raw materials when they come in, and at the end, you would have each person on the production line that takes the product through a certain process, can make sure the product is being made properly - As the staff are experts in there part of the production process, they’ll be able to identify if the quality is where it’s supposed to be without an issue
What are the benefits of quality assurance
Workers are empowered to make decisions about quality, increasing confidence.
Problems tend to be spotted earlier in the production process.
Fewer wasted products and materials.
Reputational benefits - Customers will be happy with the quality and keep buying - The organisation might get the reputation of being a good place to work, they might achieve an ISO 9000.
What’s an issues involved in quality assurance
Issues involved in changing from quality control to quality assurance include training costs. It may take some time for people to get used to the change in their role.
What is the ISO
ISO - International Standards Organisation
They are a group that will certify companies
If they are following a system of quality assurance,
and the stamps given to companies should give
consumers confidence in a product - Lets
consumers know that their food is made to a
high standard.
