Quality Introduction_1 Flashcards
(22 cards)
What are the different elements that make up quality?
- Accuracy
- Perfection
- Efficiency
- Excellence
These elements define various aspects of quality in services and products.
Define Accuracy in the context of quality.
Doing things exactly right, with no mistakes.
Example: Recording a patient’s blood pressure correctly.
What does Perfection mean in terms of quality?
Doing your task to the highest possible standard — making sure it’s flawless.
What is meant by Efficiency in quality?
Getting the job done with the least amount of waste — time, effort, or money — without lowering the quality.
Explain Excellence in the context of quality.
Going above and beyond — not just ‘good enough,’ but impressive.
What is the significance of having no errors in service provided?
It should be error-free, plain and simple.
What does ‘Getting things RIGHT the FIRST TIME’ emphasize?
Don’t wait to fix mistakes — just do it properly from the start.
💌
❤️..صلى على النبي يا صديقي
What is meant by ‘Commitment and fulfillment of customer’s requirements’?
Deliver what the customer really wants — not just what’s easiest for you.
Explain the statement ‘Quality is invisible when GOOD, impossible to ignore when BAD.’
When things are done well, people don’t notice. But the moment it goes wrong — everybody sees it.
How is quality generally understood in relation to customer satisfaction?
It means satisfying the customer’s needs — making the client happy.
What does quality mean in the context of education?
The institution is committed to meeting standards — not just randomly operating.
What resources contribute to achieving quality in education?
- Human resources (teachers, assistants, staff…)
- Material resources (labs, classrooms, tools…)
These resources are essential for maintaining educational standards.
What does quality in education encompass?
- Everyone inside the institution (students, teachers, staff…)
- All the activities (lectures, exams, admin work…)
Quality is a comprehensive concept in education.
Define quality in health according to Rwanda’s Ministry of Health in 2022.
The correct implementation of health interventions according to established norms, procedures, or standards which satisfy the customer’s needs without creating health risks or unnecessary costs.
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سبحان الله وبحمده
💕سبحان الله العظيم
What are the golden principles of quality?
- Realistic but demanding standards
- It costs less to prevent a problem than to fix it
- Quality affects your relationship with customers
These principles guide quality management.
List the internal benefits of quality.
- Reduces costs
- Increases dependability
- Increases speed
- Boosts morale
These benefits contribute to a more efficient workplace.
What are the external benefits of quality?
- Customer gets the right product or service
- With correct specifications
- Customer satisfaction increases
- Customers stay loyal (aka Customer retention)
What does ‘Fit for purpose’ mean?
The product or service needs to suit the actual need or purpose.
What are the key components of healthcare quality?
- Apply health care interventions correctly
- Follow set norms, procedures, and standards
- Ensure the patient’s needs are met
- Avoid causing harm or waste money
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💙…تم بحمد الله
