Quality management Flashcards
(12 cards)
What are quality management principles?
Comprehensive, fundamental rules by which healthcare organizations are governed and managed.
These principles guide the operation and improvement of quality in healthcare settings.
How many quality management principles are used in the ISO 9001:2015 standard?
7 principles
This is a reduction from 8 principles used in the 2008 edition.
What is the aim of quality management principles?
Continuous improvement of performance relevant to patients and/or clients and other stakeholders.
This includes enhancing the quality of healthcare services.
Who is considered the customer in healthcare organizations?
The patient or client.
Healthcare organizations exist primarily for the benefit of the customer.
What is the first principle of quality management?
Customer Focus
Services must be designed according to the needs and expectations of customers.
What does stakeholder involvement entail in quality management?
Identifying needs, expectations, and requirements of all stakeholders.
This includes providing adequate worth to stakeholders both financially and non-financially.
What role do leaders play in quality management?
Inspire, promote, and support the organizational culture of quality.
Leadership is crucial for fostering a quality-oriented environment.
What is the process approach in quality management?
Implementation of integrated and multidisciplinary processes that unify different functions and activities.
This approach emphasizes the importance of collaboration across various healthcare services.
What is evidence-based decision making?
Guidance through information collection and effective transmission within healthcare.
This principle emphasizes the importance of data in making informed decisions.
What is the focus of continual improvement in quality management?
Continually improving the suitability and effectiveness of the quality management system.
Organizations are required to evaluate and enhance their quality management practices regularly.
Fill in the blank: Quality management principles aim to ensure _______.
continuous improvement of performance relevant to patients and/or clients.
True or False: The number of quality management principles increased from the 2008 edition to the ISO 9001:2015 standard.
False
The number of principles decreased from 8 to 7.
