Questions Flashcards
What federal law governs INC cases?
The federal law that governs Inaccuracy (INC) cases is the Fair Credit Reporting Act (FCRA).
What does INC stand for?
INC stands for Inaccuracy.
What is the main difference between an INC case and an IDT case?
The main difference between an Inaccuracy (INC) case and an Identity Theft (IDT) case is account ownership.
In an INC case, the client recognizes the account.
In an IDT case, the client does not recognize the account.
Both INC and IDT cases require a dispute to be filed with the CRAs before a lawsuit can be filed.
What proof is needed to bring an INC lawsuit?
- Proof of Inaccuracy.
- Proof of Harm (ex: Adverse Action Notice (AAN))
Can we sue the credit reporting agencies if they corrected the inaccurate information after we sent dispute letters?
You cannot sue the credit reporting agencies if they correct the inaccurate information after receiving the dispute letters, unless the consumer suffered provable harm as a result of the inaccuracy before it was corrected.
What are the three major credit reporting agencies in the United States?
The three major credit reporting agencies in the United States are Equifax, Experian, and TransUnion.
Is a letter from a debt collector considered valid proof for an INC case?
A letter from a debt collector is not considered valid proof for an Inaccuracy (INC) case.
(Debt collectors are not considered to be a trusted source of information because they have a financial interest in getting consumers to pay their debts.)
How should the documents for an INC case be named before uploading them to Salesforce?
YYMMDD Surname, Name - Issuer + Type of document
What is an Adverse Action Notice (AAN)?
An Adverse Action Notice (AAN) is a document that a company or organization is required to send to an individual when they are denied credit, employment, housing, insurance, or other benefits or opportunities based on information in a consumer report
What information should be included in an Adverse Action Notice?
- The decision made.
- The name and contact information of the CRA that provided the report
- A statement that the CRA did not make the decision and cannot provide specific reasons for it.
- A statement that the consumer has the right to dispute the accuracy or completeness of the information in their consumer report.
If a client has an AAN dated before the dispute letters were sent, can we use it as proof of harm?
Yes, an AAN (Adverse Action Notice) dated before the dispute letters were sent can be valuable evidence of harm in an INC lawsuit.
What are the stages of an INC case?
- Initial Contact and Document Collection
- Dispute Letter Preparation and Sending
- Waiting for CRA Response and Updated Reports
- Case Analysis and Attorney Review
- Litigation
- Resolution
What are the sub-stages in the “Disputes” stage of an INC case?
- Drafting Letters
- Compiling Packet
- Replies (This sub-stage begins after the LA receives and uploads the Certified Mail Receipts (CMRs) and adds the dispute records to the Salesforce platform.)
- Reports
When does the 45-day waiting period for an INC case start?
The 45-day waiting period for an Inaccuracy (INC) case starts on the date the credit reporting agency (CRA) receives the dispute letters.
What should you do if the dispute letters were sent back as undeliverable?
- If the address is incorrect, the LA should verify the CRA’s address and resend the letter via Certified Mail.
- If the CRA refused delivery, the LA should contact the CRA to determine why they refused the letter. Once the issue is resolved, the LA should resend the letter via Certified Mail.
What is the “Reports Due Date”?
The “Reports Due Date” is the date the updated credit reports are due from the client after the 45-day waiting period following the delivery of dispute letters to the credit reporting agencies (CRAs).
In what situations is a merchant call needed for an INC case?
A merchant call might be needed in an INC case if, after reviewing the client’s documentation, it is unclear if the account actually belongs to the client. (rare)
What is a merchant call?
A merchant call is a three-way call between a legal assistant (LA), the prospective client (PC), and a creditor (also called a merchant). The main purpose of a merchant call is to determine whether an account on the PC’s credit report actually belongs to the PC.
What is the main piece of evidence used to determine if an account belongs to the client in an IDT case?
Merchant call recording
What is the primary proof that Consumer Attorneys relies upon to demonstrate identity theft to the credit reporting agencies?
FTC Identity Theft Report/Affidavit
What is a “block letter,” and what is its purpose in an IDT case?
A block letter is a dispute letter specifically used in identity theft cases that requests the credit reporting agencies to block fraudulent information from the client’s credit report.
When should the legal assistant (LA) file an FTC Identity Theft Report for a client?
After the initial call and review of the client’s credit reports and supporting documentation; before drafting the block letter.
List three red flags the LA should look for during a merchant call that might indicate identity theft.
- Account opened in a location unfamiliar to the client
- Contact information on the account does not match the client’s
- Account opened using the client’s SSN but with a different name, DOB, or address)
What are the 2 types of fraud alerts that a client can place on their credit report?
- Initial Fraud Alert
- Extended Fraud Alert