QUIZ #2 IN OD

Question 1

Objective of feeding back diagnostic information

Answer 1

To understand the process of feeding back diagnostic information.

To identify the key characteristics of the feedback process.

To learn the steps involved in survey feedback.

To explore how survey feedback helps identify organizational deficiencies.

To recognize the limitations of survey feedback.

Question 2

gathers employee data, analyzes results, and highlights organizational deficiencies such as poor communication, weak leadership, or low engagement, guiding improvements.

a process of collecting and feeding back data from an organization or department through the use of a questionnaire or survey

Answer 2

Survey feedback

Question 3

It refers to the process of assessing the current state of an organization to identify areas where change is needed. It involves using various tools and techniques to gather data and insights about the organization, including its structure, processes, culture, and people.

Answer 3

Organizational Development Diagnosis

Question 4

TYPES OF DATA

Answer 4

PRIMARY DATA
SECONDARY DATA

Question 5

refers to information that is collected firsthand by a researcher for a specific research purpose. It is directly obtained from the source and has not been previously collected or analyzed.

Answer 5

PRIMARY DATA

Question 6

METHODS OF DATA COLLECTION :
PRIMARY DATA

Answer 6

Surveys and Questionnaires
Interviews
Observations
Experiments
Focus Groups

Question 7

refers to data that has been previously gathered and published by others, and is used as a source of information for new research studies.

Answer 7

SECONDARY DATA

Question 8

METHODS OF DATA COLLECTION :
Secondary Data

Answer 8

Published Sources
Online Databases
Government and Institutional Records
Publicly Available Data
Past Research Studies

Question 9

the specific group that you will collect data from.

Answer 9

sample

Question 10

the entire group that you want to draw conclusions about

Answer 10

Population

Question 11

is the process of selecting units (e.g., people, organizations) from a population of interest so that by studying the sample we may fairly generalize our results back to the population from which they were chosen.

Answer 11

Sampling

Question 12

Effective Feedback Data have been Described in the Literature (Content of the Feedback)

Answer 12

-Relevant
-Understandable
-Descriptive
-Verifiable
-Timely
-Limited
-Significant
-Comparative
-unfinalized

Question 13

Characteristics of the Feedback Process

Answer 13

-Motivation to work with the data
-Structure for the meeting
-Appropriate attendance
-Appropriate power
-Process help

Question 14

• People need to feel that working with the feedback data will have beneficial outcomes.

Answer 14

1.Motivation to work with the data

Question 15

• Feedback meetings need some structure or they may degenerate into chaos or aimless discussion.

Answer 15

2.Structure for the meeting

Question 16

• Generally, people who have common problems and can benefit from working together should be included in the feedback meeting.

Answer 16

3. Appropriate Attendance

Question 17

• It is important to clarify the power possessed by the group. Members need to know on which issues they can make necessary changes, on which they can only recommend changes, and over which they have no control.

Answer 17

4. Appropriate power

Question 18

• People in feedback meetings require assistance in working together as a group.

Answer 18

5. Process help

Question 19

Potential for biased responses due to social desirability, recall bias (inaccurate memory of past events), low response rates, lack of depth in responses due to structured questions, and the inability to capture complex nuances or emotions, potentially leading to an incomplete understanding of the subject matter.

Answer 19

Limitations of Survey Feedback

Question 20

Limitations of Survey Feedback

Answer 20

1.Bias
2.Distrust
3.Self reported data
4. Response rate issues

Question 21

-A set of sequenced planned actions or events intended to help an organization increase its effectiveness. .

Answer 21

EFFECTIVE INTERVENTIONS

Question 22

• Organization members are likely to use feedback data for problem solving when they find the information meaningful. Including managers and employees in the initial data collection activities can increase the relevance of the data

Answer 22

Relevant

Question 23

• Data must be presented to organization members in a form that is readily interpreted. Statistical data, for example, can be made understandable through the use of graphs and charts.

Answer 23

Understandable

Question 24

• Feedback data need to be linked to real organizational behaviors if they are to arouse and direct energy. The use of examples and detailed illustrations can help employees gain a better feel for the data

Answer 24

Descriptive

Question 25

- Feedback data should be valid and accurate if they are to guide action. Thus, the information should allow organization members to verify whether the findings really describe the organization.

Answer 25

Verifiable

Question 26

- Data should be fed back to members as quickly as possible after being collected and analyzed. This will help ensure that the information is still valid and is linked to members’ motivations to examine it.

Answer 26

Timely

Question 27

- Because people can easily become overloaded with too much information, feedback data should be limited to what employees can realistically process at one time.

Answer 27

Limited

Question 28

- Feedback should be limited to those problems that organization members can do something about because it will energize them and help direct their efforts toward realistic changes.

Answer 28

Significant

Question 29

- Feedback data can be ambiguous without some benchmark as a reference. Whenever possible, data from comparative groups should be provided to give organization members a better idea of how their group fits into a broader context

Answer 29

Comparative

Question 30

. - Feedback is primarily a stimulus for action and thus should spur further diagnosis and problem solving. Members should be encouraged, for example, to use the data as a starting point for more in-depth discussion of organizational issue

Answer 30

Unfinalized

Question 31

INDIVIDUAL - LEVEL DIAGNOSIS

Answer 31

Individual-Level Inputs: Individual-Level Design Components Individual-Level Outputs

Question 32

Individual-Level Inputs:

Answer 32

Organizational Design Culture Group design Personal characteristics

Question 33

-It is concerned with the larger organization within which the individual job is the smallest unit. a key part of the larger context surrounding jobs.

Answer 33

Organizational Design

Question 34

- Concerns the larger group or department containing the individual job.

Answer 34

Group design

Question 35

occupying jobs include their age, education, experience, and skills and abilities.

Answer 35

Personal characteristic

Question 36

Individual-Level Design Components Five Major Components:

Answer 36

Skill Variety Task Identity Task Significance Autonomy Feedback about results

Question 37

Identifies the degree to which a job requires a range of activities and abilities to perform the work. (e.g., assembly line jobs)

Answer 37

Skill Variety

Question 38

Measures the degree to which a job requires the completion of a relatively whole, identifiable piece of work. (e.g., skilled craftspeople)

Answer 38

Task Identity

Question 39

Identifies the degree to which a job has a significant impact on other people’s lives. (e.g., custodian jobs)

Answer 39

Task Significance

Question 40

Indicates the degree to which a job provides freedom and discretion in scheduling the work and determining work methods. (e.g., college teaching positions)

Answer 40

Autonomy

Question 41

involves the degree to which a job provides employees with direct and clear information about the effectiveness of task performance

Answer 41

Feedback about result

Question 42

Individual-Level Outputs Individual Effectiveness has four dimensions:

Answer 42

-Job Satisfaction -Individual Performance -Absenteeism -Personal Development

Question 43

2 Major sets of contingencies that can affect intervention success:

Answer 43

Contingencies Related to the Change Situation Contingencies Related to the Target of the Change

Question 44

Contingencies Related to the Change Situation

Answer 44

Readiness for a Change: Capability to Change: Cultural Context: Capabilities of the Change Agent:

Question 45

Intervention success depends heavily on the organization being ready for planned change.

Answer 45

Readiness for a Change:

Question 46

refers to whether the organization has the necessary resources, skills, and processes to implement and sustain change successfully.

Answer 46

Capability to Change:

Question 47

plays a crucial role in shaping how change is perceived and adopted in an organization.

Answer 47

Cultural Context:

Question 48

Many failures in OD result when change agents apply interventions beyond their competence.

Answer 48

Capabilities of the Change Agent:

Question 49

Researchers design structured questionnaires or surveys to collect data from individuals or groups.

Answer 49

Surveys and Questionnaires

Question 50

involve direct interaction between the researcher and the respondent.

Answer 50

Interviews

Question 51

Researchers observe and record behaviors, actions, or events in their natural setting.

Answer 51

Observations

Question 52

Studies involve manipulating variables to observe their impact on the outcome. Researchers control the conditions and collect data to conclude cause-and-effect relationships.

Answer 52

Experiments

Question 53

bring together a small group of individuals who discuss specific topics in a moderated setting.

Answer 53

Focus Groups

Question 54

Previous research studies and their findings can serve as valuable secondary data sources. Researchers can review and analyze the data to gain insights or build upon existing knowledge.

Answer 54

Past Research Studies

Question 54

Numerous------provide access to a wide range of secondary data, such as research articles, statistical information, economic data, and social surveys.

Answer 54

Online Databases

Question 54

Researchers refer to books, academic journals, magazines, newspapers, government reports, and other published materials that contain relevant data.

Answer 54

Published Sources

Question 55

Data shared by individuals, organizations, or communities on public platforms, websites, or social media can be accessed and utilized for research.

Answer 55

Publicly Available Data

Question 56

Government agencies, research institutions, and organizations often maintain databases or records that can be used for research purposes.

Answer 56

Government and Institutional Records