Identify the software that is cost effective, since the vendor that builds the application spreads out the development cost by selling copies to a large
in the _______ process, raw materials, subcomponents, and accessories are procured based on forecast, but actual manufacturing does not
which of the following is a core activity according to the value chain model?
operations and manufacturing
Sub processes of the procure-to-pay process include _____
price and terms negotiations
An ________ is an integrated suit of business applications for virtually every department, process, and industry, allowing companies to
____ activities are performed by the functional areas that process inputs and produce outputs
An effective _______ process can help obtain favorable conditions, reduce transaction costs, and ultimately, create customer goodwill as it
The make-to-stock process is typically used for _______.
_______ is the extent to which a company’s supply chain is focusing on maximizing customer service with lesser focus on procurement, production, and transportation cost
supply chain effectiveness
A system that communicates across organizational boundaries is also referred to as an _____ system
____ customer relationship management (CRM) includes systems used for automating the fundamental business processes and for
which of the following is the main objective of information systems that focuses on improving supply chains?
accelerating product development and innovation
In the context of business to business marketplaces, the term ______ refer to the markets that comprise of firms operating within a certain
Distribution planning leads to the development of the overall _____ plan
______ is a standard for exchanging structured information over the web
Extensible markup language
Computer maker Dell realized the problems with keeping large inventories, especially because of the fast rate of obsolescence of electrionics
just-in-time inventory management
______ involves the development of various resource plans to support the effcienet and effective production of goods and services.
Supply chain planning
Which of the following portrays the improved integration benefit of a customer relationship management (CRM) system?
Information from the CRM can be integrated with other systems to streamline business processes and gain business intelligence as well as make other cross-functional systems more efficient and effective
Fen-phen was an anti-obesity medication that consisted of two drugs: fenfluramine and phentermine. Fenfluramine was initially marketed by American Home Products. It was shown to cause potentially fatal pulmonary hypertension and heart valve problems. This eventually led to the withdrawal of the product and legal damages of over $13 billion. This is an example of ________.
a product recall
Supply chain execution ________.
involves the management of product flow, information flow, and financial flow
________ is a standard for exchanging structured information over the Web
Extensible Markup Language
Which of the following is a component of an operational customer relationship management (CRM) system?
sales force automation
Which of the following portrays the improved product development benefit of a customer relationship management (CRM) system?
tracking customer behavior over time that helps to identify future opportunities for product and service offerings
in the order to cash process, identify the next step that the online retailer takes after creating an order for a customer
check and allocate stock
Which of the following is a core business process?
Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the payment to the customer’s credit card. This process of selling a product or service is known as the ________ process.
In the procure-to-pay process, the negotiation of price and terms is followed by ________.
issuing the purchase order
________ immediately after the purchase order is issued in the procure-to-pay process.
Invoices are received
Receiving the goods is followed by ________ in the procure-to-pay process.
receiving the invoice
________ focuses on the distribution of end products within the order-to-cash business process.
_______ is a support activity
The features and modules that an enterprise system comes with out of the box are referred to as the
In the 1990s, business process management was known as
business process reengineering
MaxSteel inc. has been supplying steel to a well known car manufacturer, Agis Corp., for the past 3 years. concerned employees at MaxSteel blah blah blah
Agis Corp. is taking measures to ensure that the information shared with MaxSteel will not be shared outside their organization
Supply chain planning begins with
product demand planning and forecasting
Which one of the following statements is true about vendor-managed inventory (VMI)?
VMI is a form of outsourcing.
T or F: The core business process common to most business organizations are order-to-cash, procure-to-pay and make-to-stock
Designing and developing applications that support the primary business activities are a part of the
technology development activities
System that focus on the specific needs of individual departments and are not designed to communicate with other systems in the organization
The key use of order promising module of supply chain management is to _____.
provide answers to customer relationship management queries regarding product availability, costs, and delivery times