QUIZ THURS Flashcards
(24 cards)
Is powerful vehicle for communication and is arguably underutilized in today’s modern medical world, where machines and medications are the order of the day.
Touch
Can be used to soothe and comfort
Touch
Can be established rapport
and therapeutic bond between nurse and client
Touch
Touching someone is an old-age demonstration of?
Caring
Despite the best intention ____ can also be perceived as intrusive or hostile
Touch
Used with cautious to clients who are confused suspicious or aggressive and with clients who have been victims of abuse
Touch
“(Items in the clients environment grooming, clothing, jewelry) may convey important nonverbal messages.”
Physical appearance and artifacts
Uniforms can demonstrate professionalism and inspire confidence but at the same time they may be perceived as symbol of superiority hindering interpersonal connection
Physical appearance
Using communication for the purpose of creating a beneficial outcome for the client
Therapeutic communication
Client relationship
Hallmark of nurse
Is non-judgemental and client- centered
Therapeutic communication
Principles of therapeutic communication
•Time and place
•Setting the stage
•Accepting the client
•Active listening
Client should not be preoccupied and distracted
Time and place
Is not fatigued from a completed procedure
Time and place
Physical environment should be comfortable and private as possible
Time and place
Temperature ventilation and position of patient is within patients tolerance
Time and place
The patient must be assured of confidentiality by securing a private location and reiterate that information will should only to those directly involved in care
Time and place
Having established as an appropriate time and place the nurse should introduce herself and clarify the purpose of the interaction and expected duration
Setting the stage
Allows the client to begin the interaction on a more equal footing with a nurse each nose who other is as well as why and how long they will be there
Setting the stage
A judgemental approach to any interaction will limit the ability for mutual understanding
Accepting the client
Is essential for every nurse to remain aware of his own biases and approach to each client from a perspective of acceptance
Accepting the client
The nurse serves the client best by reserving judgemental and trying to accept and understand the client as she is regardless of behavior
Accepting the client
Define by Thomas Gordon as a method of listening where you reflect back your understanding of what a person says to you
Active listening
Who defined active listening
Thomas Gordon