Resolving Conflict and Effective Delegation to Implement Change (4, 2) Flashcards Preview

CIPS PD1 - Leadership in Procurement and Supply > Resolving Conflict and Effective Delegation to Implement Change (4, 2) > Flashcards

Flashcards in Resolving Conflict and Effective Delegation to Implement Change (4, 2) Deck (10)
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1

What are advantages and disadvantages of conflict in the supply chain?

+Innovation and new ideas
+Challenging the status quo
+Addressing long standing issues
+Stimulation of interest and creativity
+Test motivations
-Demotivate individuals
-Climate of mistrust could develop
-Individuals pursuing own interests
-Prevent individuals contributing

2

What are the three categories of perception on conflict?

1. Unitary believes teams should be harmonious throughout and conflict is bad
2. Pluralist believes conflict between competing groups is inevitable
3. Radical believes conflict is the natural outcome

3

The themes introduced by the contingency models of organisation can be applied to conflict resolution. What are they?

- One way won’t work for every situation
- Each solution will be bespoke for that situation
- Theres a need for flexibility in thinking

4

What is the informal organisation?

-Informal networks
-Informal leaders
-Group norms
-Personal friendship or rivalries
-Informal power structures
-Personal and group values, beliefs and feelings
Each of these can help or hinder change management and conflict resolution

5

What are potential sources of conflict identified by Laurie Mullins?

Power
Politics
Lack of resource
Poor communication
Poor leadership

6

What strategies did Laurie Mullins suggest for managing conflict within teams?

-Clear policies and procedures
-Equitable treatment of staff (fair selection, rewards and punishment)
-Group training or integration of departments
-Fair distribution of resources
-Clarification of goals to avoid misunderstandings
-Participative leadership demonstrating trust

7

What are 5 categories of assertiveness and co-operativeness as in Kenneth Thomas and Ralph Kilmanns model?

Accommodating
Avoiding
Compromising
Collaborating
Competing

8

Delegation is the passing of ____ and ____, but ____ can’t be passed. Complete the blanks and explain what they mean.

Authority - the right to take action or make a decision
Responsibility - the appropriate use of authority
Accountability - can’t be delegated and remains the leaders

9

What should a leader consider before delegating?

- The nature of the task
- Circumstances of the task
- Skills, attitude and knowledge of individual
- Resources available
- Degree of delegation to offer

10

Delegating isn’t just about giving someone work to do. What must a leader do after delegating?

Monitoring - checking the quality of work delivered
Review - looking back at activities done with a view to understanding lessons learnt