What is the definition of Quality with regards to work?
Quality = Work really done / Work being done
What is the rework discovery time?
The time between when elements of necessary rework appear and the time it is identified as needing rework.
What factors can contribute to a larger gap between perceived and real work done?
Lower work quality and longer rework discovery time
What factors can make rework more likely?
- If the technology is novel, with no prior tried and tested technology
- The specifics of the project. If delays are possible then fewer steps will be taken earlier to avoid rework such as iteration/prototyping early on,
Describe the rework cycle diagram
The top line shows Work to be done and work really done, connected by an arrow showing work being done. The rework cycle comes down off this arrow, with processes: undiscovered rework and discovered rework, joined by the rework discovery time arrow