Flashcards in RO21 Rights Deck (42)
What are the 5 rights?
Equal and Fair Treatment
Protection from Abuse and Harm
What does the word "rights" mean?
What individuals are entitled to
Name 5 things service users have a choice about:
Joining in activities
Selection of GP
Where/how to receive treatment
What clothes to wear
Identify 3 ways a care practitioner can maintain a service user's confidentiality:
Lock information - filing cabinet or password
Share information on a "need to know" basis
Identify 4 ways care practitioners can protect service users from abuse and harm:
Accompany vulnerable service users to intimate checks
Identify 2 ways a care practitioner can give a service user equal and fair treatment
Find out and treat for individual needs
Identify 2 ways a care practitioner can can consult with a service user
Ask what type of care they want
Seek opinions and views
What does "care practitioner" mean?
A person who works in Health, Social or Early Years setting. A care giver.
Name 3 examples of Health Care Practitioners
Name 3 examples of Social Care Practitioners
Drop in Centre Worker
Name 3 examples of Early Years Practitoners
What are the 7 effects of having rights met/reasons why maintaining rights is important?
Feeling valued/raised self esteem
Individual needs are met
Equal access the services/treatments
What does empowerment mean?
Having control over your life. Being part of the decision making process
What does feeling valued and having raised self esteem mean?
Feeling like you are important and that you are worth respect
What does being safe mean?
Out of danger. Not likely to be hurt or abused
What does trust mean?
That you can rely on somebody to do what they say the will or won't do what they say they won't
What is dignity?
Not being embarrassed either consciously or unconsciously. Being worthy of respect. Being able to hold your head up high
What does having individual needs met mean?
People are treated as individuals. Their opinions and fears are taken into account. They are involved in the decision making process.
What does equal access to services/treatments mean?
Sometimes you have to treat people differently in order for them to have the same outcomes as everybody else.
Identify 5 ways care practitioners can support service users maintain their rights
Use effective communication
Provide information about complaints procedures
Provide up-to-date information
What does advocacy mean?
Speaking on behalf of somebody
Identify 3 reasons why a service user may need an advocate
Can't speak for themselves
Lack mental capacity
What does discriminatory behaviour mean?
Treating someone differently /badly/unfairly because of a specified characteristics
Identify 10 grounds on which someone may be discriminated:
Identify 3 ways a care practitioner can challenge discrimination?
Challenge at the time
Challenge afterwards through procedures
Long term procedures
Identify 3 ways a care practitioner can challenge discrimination at the time:
Explain to the individuals concerned how they are discrimination
Report to senior staff immediately
Ensure the person who has been discriminated against knows how to complain
Identify 3 ways a care practitioner can challenge afterwards through procedures
Implement complaints procedure
Disciplinary action against staff
Identify 2 ways care providers challenge discrimination through long term procedures
Deliver awareness sessions - workshops/displays
Send staff on training courses
When would a service user need to complain?
When rights haven't been met