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Flashcards in RO21 Rights Deck (42)
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1

What are the 5 rights?

Choice
Confidentiality
Consultation
Equal and Fair Treatment
Protection from Abuse and Harm

2

What does the word "rights" mean?

What individuals are entitled to

3

Name 5 things service users have a choice about:

Joining in activities
Food
Selection of GP
Where/how to receive treatment
What clothes to wear

4

Identify 3 ways a care practitioner can maintain a service user's confidentiality:

Lock information - filing cabinet or password
Don't gossip
Share information on a "need to know" basis

5

Identify 4 ways care practitioners can protect service users from abuse and harm:

DBS checks
Trained staff
CCTV
Accompany vulnerable service users to intimate checks

6

Identify 2 ways a care practitioner can give a service user equal and fair treatment

Don't discriminate
Find out and treat for individual needs

7

Identify 2 ways a care practitioner can can consult with a service user

Ask what type of care they want
Seek opinions and views

8

What does "care practitioner" mean?

A person who works in Health, Social or Early Years setting. A care giver.

9

Name 3 examples of Health Care Practitioners

Doctor
Nurse
Physiotherapist
Dentist
Paramedic

10

Name 3 examples of Social Care Practitioners

Social Worker
Care Assistant
Drop in Centre Worker

11

Name 3 examples of Early Years Practitoners

Reception Teacher
Nurse Nurse
Nursery Assistant

12

What are the 7 effects of having rights met/reasons why maintaining rights is important?

Empowerment
Feeling valued/raised self esteem
Being safe
Trust
Dignity
Individual needs are met
Equal access the services/treatments

13

What does empowerment mean?

Having control over your life. Being part of the decision making process

14

What does feeling valued and having raised self esteem mean?

Feeling like you are important and that you are worth respect

15

What does being safe mean?

Out of danger. Not likely to be hurt or abused

16

What does trust mean?

That you can rely on somebody to do what they say the will or won't do what they say they won't

17

What is dignity?

Not being embarrassed either consciously or unconsciously. Being worthy of respect. Being able to hold your head up high

18

What does having individual needs met mean?

People are treated as individuals. Their opinions and fears are taken into account. They are involved in the decision making process.

19

What does equal access to services/treatments mean?

Sometimes you have to treat people differently in order for them to have the same outcomes as everybody else.

20

Identify 5 ways care practitioners can support service users maintain their rights

Challenge discrimination
Use effective communication
Provide information about complaints procedures
Provide up-to-date information
Provide advocacy

21

What does advocacy mean?

Speaking on behalf of somebody

22

Identify 3 reasons why a service user may need an advocate

Can't speak for themselves
Lack mental capacity
Vulnerable

23

What does discriminatory behaviour mean?

Treating someone differently /badly/unfairly because of a specified characteristics

24

Identify 10 grounds on which someone may be discriminated:

Age
Gender
Sexuality
Race
Religion
Social status
Health status
Transgender
Family status
Disability

25

Identify 3 ways a care practitioner can challenge discrimination?

Challenge at the time
Challenge afterwards through procedures
Long term procedures

26

Identify 3 ways a care practitioner can challenge discrimination at the time:

Explain to the individuals concerned how they are discrimination
Report to senior staff immediately
Ensure the person who has been discriminated against knows how to complain

27

Identify 3 ways a care practitioner can challenge afterwards through procedures

Implement complaints procedure
Disciplinary action against staff
Update policies

28

Identify 2 ways care providers challenge discrimination through long term procedures

Deliver awareness sessions - workshops/displays
Send staff on training courses

29

When would a service user need to complain?

When rights haven't been met

30

What are the 4 options a care practitioner needs to give to a service user who wants to complain?

Whether to complain or not
Whether to complain now or later
Who to complain
Whether to have external support - police/solicitor/osfted