ROLE OF HRM QANTAS Flashcards
(17 cards)
how many people does qantas employ
over 27,000 people across 200 seperate job categories
what happened in 2010s
qantas substantially reformed its HR practises in order to reduce labour costs and establish a more flexible (casualised) workforce
–> industrial conflict between qantas and employees, re-escalating after 2019 following harmonious period 2015-2018
why were 2020 and 2021 challenging years for qantas’ hr function
they were dealing with a number of industrial issues:
- reached agreement with union on project sunrise pilots –> required changes to rostering to operate the longer flights
- disputes with various unions over whs issues relating to pandemic
what whs issues during pandemic
- qantas refusal to pay sick leave and carers leave to workers on stand down
- its use to JobKeeper wage subsidy in relation to overtime payments
What was the greatest challenge associated with the pandemic
impact on staffing levels
- Qantas progressively cut international and doemstic flights eventually operating 5% of is pre pandemic domestic capacity by may 2020 with international flighst ceased entirely
how did qantas initially plan to avoid job losses
by encouragings staff to take leave and freezing recruitment and standing down around 80% of its workforce until may 2020 ( initially on paid leave later on JobKeeper alone) n
after announcing its focus had become to protect as many jobs as possible durong pandemic what did qantas do?
made over 9000 employees redundant from FY20-FY22 as a result of downsizing operations and outsourcing of all remaining ground handling positions, accounting for around 1/3 of the pre-covid workforce
why was the union angered by qantas during pandemic
- issues around safety
- leave entitlements and Qantas’ use of JobKeeper
- extent of job losses arguing Qantas took advantage of pandemic to push job cuts and outsource more roles
how has HR priority shifted in FY23
priority shift back to acquisition in FY23 due to borders reopen and strong demand and new aircrafts arriving every month
how many employees did wantas hire by the end of fy24
over 2000 pilots, cabin crew and engineers as part of a recruitment and training initiative to re-fill thousands of roles cut during the pandemic
what is qantas’ long term plan for workforce
increase workforce to 32,000 by 2033
why is hr important to operation function
downsizing staff and more frequent flight scheduling through the qantas transformation program and post covid recovery involve changes in the size and type of the workforce. –> acquisition
effective hr improve quality and speed of customer service, minimising costs etc
effective operations assist qantas meet hr bencharkers –> boosting labour productivity, safety performance and job satisfaction
hr and finance
over 27,000 employes need extensive finance to remunerate staff and implement hr strategies such as T&D on which qantas spends over $275 million per year alone.
staffing = qantas’ biggest expense
employees are importantn for providing the highest quality service whihc is key to maintaining sakes volume, while high labour productivit helps to reduce qantas’ large costs
hr and marketing
good marketing = rewards for strong employee performance and potential expansion –> aquisition
decline in sales = cutting in flights and downsizing workforce –> focus on retaining
Marketing ensures job descriptions and trsining programs meet marketing needs
HR gives important highly skilled, creative and motivated staff t
why does qantas outsource
to become more cost effective and to simplify operations
- allocating costs to variable costs is what airlines do to cope with globalisation and increasing pressure from deregulation
how does qantas use domestic contractors
uses it to create cost savings, access greater expertise and improve competitveness
- outsource data services to telstra
- noutsource IT operations to IBM
- outsource ground services to Swissport
how does qantas use global contractors
this one is a sore spot and cause of industrial tension
- maintanence jobs overseas in singapore and nz
- it support in india
- reservation system in Munich
