STRATEGIES IN HRM QANTAS

Question 1

what leadership style did alan joyce adopt

Answer 1

combative leadership style –> directive at times.
but now new ceo vanessa hudson adopt a more democratic leadership style –> her public statement comments on seeking constructive relationship with qantas unions

Question 2

type of workforce at qantas

Answer 2

• diverse workforce
• women in senior position
• employ indigenous australuans as part of reconciliation action plan
• offering 100 scholarships for frmale and abo stydents at toowoomba pilot academy from 2024-2028
• qantas workforce: 99 nationalities speaking 51 diffeerent languages

Question 3

internal recruitment

Answer 3

hudson was an internal appointment.
- some objections from customers and staff saying it was a missed opportunity for a fresh start with external recruiment
- sharehokders were happy though as viewed her as best placed to maintain qantas strong recent financial performance

Question 4

what types of job skis does qantas use when recruiting

Answer 4

a mix of general and specific skills
specific skills required for pilots and engineers
general skills important when selecting candidates to fill positgion with high degree of customer interaction such as flight attendants and airport staff

Question 5

T&D at qantas

Answer 5

recently implemented training programs in new security procedures, international business class, engineering and maintanence and other key functions

Question 6

what happens at centre of srvice excellence

Answer 6

• over 16,000 employees undertaken exceptional service training there
• qantas pikots do more than 48,000 hours if annual training in state of the art aircraft simulator

Question 7

what is qantas college online

Answer 7

wantas online learning site to train staff
- learning centers have been set up in major airports or employees can access course. from home
- it enables qantas to quickly and economically upgrade and maintain the skills and knowledge of workforcve

–> more committed workforcem enhanced productivity as employees become more effective and efficient

Question 8

does qantas use performance appraisals

Answer 8

yes for both employees and management to motivate poorper performers to do better

Question 9

what are the performance management objectives at qantas

Answer 9

• provide rational basis for pay and promotion decisions
• assess training and development needs for employees
• help clarify strategic goals and performance expectations
• provide indidivual feedback and to aid perodemance improvement

Question 10

rewards at wantas

Answer 10

uses. monetary and non monetary
monetary:
- competitive wages and salaries
- financial mrewards such as supper, company cars, paid maternity leave additional, etc.
- in 2019 non executive staff received $1250 travel bonus

Question 11

when was a wage freeze implemented

Answer 11

2021 and for two yers

Question 12

non-monetary rewards

Answer 12

• interesting and challenging work
• promotion opportunities
• good relo with co workers
• safe and healthy work envciron

Question 13

what type of overseas staffing does qantas use

Answer 13

• polycentric and ethnocentic
  usually tries to hire host country nationals rather than transferring domestic staff into forieign operations (polycentric)
  when suitable host country mationals cant be found wantas will use aussie employees in senior management positions overseas (ethnocentric)

Question 14

list the workplace disputes at qanras

Answer 14

• pilot disputes (project sunrisw)
• jobkeeper/ overtime dispute
• groundhandling/ outsourcing dispute

Question 15

key features of jobkeeper/overtime dispute

Answer 15

• unions accused qantas of wrongly aplying the scheme by splitting workers earning in a way that allowed it to use the wage subsidy to packet parts of staff pay
• staff overtime payments were being absorbed into their jobkeeper payments in fortnighst where they did not work