SA - Details Flashcards
Levels of the enterprise at which business needs may be identified
- from the top-down
- from the bottom-up
- from middle management
- from external drivers
Factors that must be considered when identifying business needs
- adverse impacts the problem is causing within the organization (quantified)
- e.g. potential lost revenue, inefficiencies, dissatisfied customers, low employee morale
- expected benefits from any potential solution
- e.g. increased revenue, reduced costs, increased market share
- how quickly the problem could potentially be resolved or the opportunity could be taken, and the cost of doing nothing
- the underlying source of the problem
Reasons why a BA would perform a cultural assessment
- identify if cultural changes are required to better achieve the goals
- identify whether stakeholders understand the rationale for the current state of the enterprise and the value delivered by it
- ascertain whether the stakeholders view the current state as satisfactory or if change is needed
Approaches / views a BA may use when investigating the core activities an enterprise performs
- capabilty-centric view for innovative solutions
- process-centric view for performance improvements
External influences that may affect the current state
- industry structure
- competitors
- customers
- suppliers
- political and regulatory environment
- technology
- macroeconomic factors
How to tell you have the right level of detail defined for the future state
- allows for competing strategies to achieve the future state to be identified and assessed
- provides a clear definition of teh outcomes that will satisfy the business needs
- details the scope of the solution space
- allows for value associated with the future state to be assessed
- enables consensus to be achieved among key stakeholders
Examples of business goals (defining future state)
- create a new capability
- improve revenue
- increase customer satisfaction
- increase employee satisfaction
- comply with new regulations
- improve safety
- reduce time to deliver a product or service
Definition of SMART goals
- Specific
- Measurable
- Achievable
- Relevant
- Time-bounded
Examples of constraints that can be encountered when defining either the current or future state
- budgetary restrictions
- time restrictions
- technology
- infrastructure
- policies
- limits on the number of resources available
- restrictions based on the skills of teh team and stakeholders
- a requirement that certain stakeholders not be affected by the implementation of the solution
- compliance with regulators
- any other restriction
Potential sources of increased or decreased potential value (defining future state)
- external opportunities revealed in assessing external influences
- unknown strengths of new partners
- new technologies or knowledge
- potential loss of a competitor in the market
- mandated adoption of a change component
Reasons why risks are analyzed (assess risks)
- possible consequences if the risk occurs
- impact of those consequences
- likelihood of the risk
- potential time frame when the risk might occur
Three broad ways of describing attitudes towards risk
- risk-aversion (avoid or reduce risk)
- neutrality (some level of risk acceptable)
- risk-seeking (willingness to accept risk for higher potential value)
Categories within which recommendations from risk analysis typically fall
- pursue the benefits regardless of the risk
- pursue the benefits while investing in reduced risk
- seek out ways to increase benefits to outweight risk
- identify ways to manage and optimize opportunities
- do not pursue the benefits of a change
Terms by which the change strategy clearly describes the nature of the change
- context of the change
- identified alternative change strategies
- justification for why a particular change strategy is the best approach
- investment and resources required to work toward the future state
- how the enterprise will realize value after the solution is delivered
- key stakeholders in the change
- transition states along the way
Ways that can be used to describe the solution scope (define change strategy)
Can Data Prevent Runaway Rules Or Technology?
- Capabilities
- Functions
- Date
- Process
- Worflows
- Events
- Sequence
- Resources
- Knowledge and skills
- Rules (business rules)
- Business logic
- Business decisions
- Organization structures
- Locations
- Markets
- Motivations
- Technology
- Networks
